I came in to see Oren for a keratin treatment consult. I have fine moderately wavy blonde hair. After moving to Miami from NYC, I have been struggling with frizzy waves which I wanted help smoothing and calming. Oren assured me that the keratin treatment would be perfect for me and would help smooth, straighten, and revive my hair.

I came in for the treatment with Shak. The only thing the treatment did was make my hair limp and knock out my color. It looked even more damaged and frizzy then before. Shak convinced me that I needed a cut in order to make it look fuller and more even which I fell for as I was going into a state of worry. He then gave me a long haired mullet. I was extremely distressed about the end result and just left before I became more frazzled.

When I had keratin in the past my hair felt smooth and silky. It also required less air dry time and styling. My hair after their treatment dried frizzy, stringy and dull. I texted the salon a few days later with pictures of my hair explaining how my hair did not come out as promised. Laura asked me to come back in so that Oren could examine my hair. She assured me that they would take care of the issue.

The feedback I received from Oren was that the keratin treatment was not right for my “damaged hair”. I’d like to point out that my consult was with him and he was the one that told me how beneficial the keratin treatment would be for me. Then, his solution was to give me another keratin treatment. First he tells me it’s the best treatment then he says it’s not the right one and then he says that’s the solution. Why would I do another keratin treatment when the first completely destroyed my hair?

It was not only a waste of $450 but now I had to pay for new highlights and a cut to bring my hair back to some kind of life. Super disappointing. The entire experience. My hair certainly doesn’t look like all the videos the salon posts on Instagram. I’m not sure those are all real videos and photos of clients as I’m not are all these reviews are real.

Perhaps some clients have had good experiences here. I just want to warn those out there reading these reviews about my own experience. I have attached phots of what my hair looked like immediately following the treatment. Beware of receiving a keratin treatment here. Complete waste of $450 plus hundreds of dollars in repair.