Have you ever arrived somewhere & immediately felt you were not welcome? If you plan to stay on points, this is what you can expect here. I was reminded of Julia Roberts in the movie "Pretty Woman" when she went shopping on Rodeo Drive for clothing and was snubbed by the clerks in the dress shop.

I arrived and checked in. The desk clerk was cordial enough but not friendly nor did he greet me as a Platinum Elite Member of Holiday Inns. On my profile, I request an upstairs room and because of several similar experiences at various Holiday Inn properties, I request not to be located in a handicap room. My room was ready. I opened the door to a nice room on the 3rd (top) floor, handicap room, at the back of the hotel overlooking several trash dumpsters. As we were to be there for 2 days, I requested to be moved to a room that was not a handicap room and preferrably with a nicer view. The same clerk was able to give me another room. I picked up my new keys from a different clerk who also didn't apologize for the issue or recognize me as a Platinum Elite member.

The new room was somewhat better, still at the back of the hotel, first floor, but away from the dumpsters. Issues with the room, the left side of the window drapes were hard to close, the air conditioner barely cooled the room at the lowest thermostat setting, the refrigerator barely cooled our drinks, the safe for valuables was locked and would require a manager to unlock it for us to be able to store our jewelry while away, the door to the shower and toilet was warped from too many years of mopping the floor and was extremely hard to slide into and out of the wall; it should have been replaced when the somewhat recent remodeling was completed, and the TV remote back was broken and wouldn't stay closed. We discovered many of these issues after being in the room for awhile and not all at once. The first day we left early and were gone until about 5:00 PM, when we returned the room had not been cleaned and no one had come in to replace towels and wash cloths, there were wet towels & a shower curtain in the hall a few doors down from our room. I found a maid still working and asked her to come to our room for service. she agreed but spoke only broken English and indicated that was not her area to service (I think), we agreed to settle for fresh towels, etc. We didn't bother bringing any of this to the attention of the clerks on duty as they didn't appear to care.

Throughout our stay we were out most of the time and at no time was the parking lot more than half full, nor were there any buses in the parking lot indicating a large number of guests. This was also not in the peak season. In conclusion, there were many rooms available, if I weren't paying on points.

When I checked out, the clerk told me as I had stayed on points, there was no receipt and that I was "good to go". She never asked how my stay was or if everything was okay, etc.

CLEARLY WE WERE JUST SECOND CLASS CITIZENS TO BE DISCOURAGED FROM RETURNING. IT WORKED, WE WON'T!