Mejuri — Local services in Boston

Mejuri customer no longer! I have a Mejuri piercing; I made an appointment to rotate my earrings, purchase an earring, and have the piercer put in that earring. I also have a sanitized, sealed stud from another company that I wanted to put in the empty hole that would be left from rotating the Mejuri pieces. I’m unable to rotate / put them in myself because I have a hand injury (and I’d rather get a pro to do it.) I have 7 holes in my ear and all but one have Mejuri jewelry in them.

I called the Seaport location ahead of time and asked if this was possible, and was told yes—just book a piercing appointment.

I did so and battled Seaport parking only to have the piercer say that they couldn’t work with “outside jewelry.” Hmm—they’ll remove “outside jewelry” but she wouldn’t put in an earring from somewhere else as a courtesy, EVEN THOUGH I was buying ANOTHER Mejuri earring? When I explained that I could use some help because of my hand injury, she said there are cameras and she doesn’t want to lose her job. She suggested I spend more money and make a separate trip to go to a tattoo place to switch out their earrings. I’m not going to do that—how insane is that suggestion?!? She is perfectly capable of doing it, I HAD AN APPOINTMENT, it was a piercing done at this location, plus I was buying more jewelry AND had come prepared to tip for her assistance.

I don’t want to spend money at a place that 1) makes their employees feel like this, 2) is so myopic that they would lose a sale rather than help a repeat customer who physically cannot change out the earring.

If the idea is to get the customer to capitulate and say, oh well I’ll just buy ANOTHER Mejuri piece, that has sorely backfired because now I won’t ever buy anything from them again, nor recommend them. The reason I have “outside jewelry” is because it’s a lab grown marquise diamond—Mejuri doesn’t offer a product of similar quality or design. Truly inconsiderate, poor customer service from...

Buyer beware , I received a gift ( a ring set ) on Christmas Eve that I only wore one day on Christmas Day and decided that I might want to exchange It for something else… went to the store and was told there was some microscopic scratch on the ring and therefore that I could not exchange the ring for something else…. that’s pretty disappointing from the perspective of the quality of their jewelry, which means that they scratch easily and their policy does not support their customer or their brand so for what it’s worth I’m not someone that leaves reviews typically but I would never buy anything from the store again, or allow any of my friends or family to give their business to a store that makes products that they do not stand behind !!!being a business owner myself I always stand behind my products and whatever my customers purchase if they come back, I will refund them and replace their product if there’s any problem with it !!when i expressed my disappointment I was then given customer service email or text to have to deal with which is again another way of them kind of blowing me off so that you basically have no choice of returning or exchanging the product …...

I am so sad to be posting this because I typically love this store and their jewelry. However, the experience I had today makes me rethink buying from here again. I went in pretty sure I knew what I wanted to get I just wanted to see it in person. So I took a look and realized it was what I wanted. Then I tried to get someone to help me. Every time I went to find a sales associate they ignored me and started talking to someone else. I finally just stood at the front and waited until someone to become free. A sale associates looked at me and asked if I was ready and I told her yes. She then proceeded to ignore me and never offer any help. After another few minutes of waiting she finally acknowledged me again, and asked if I was waiting for my jewelry. I explained that I knew what I wanted and was just waiting for someone to help me check out and she just goes “oh”. At this point I decided to just leave. If I decide to purchase the necklace I came in for it will be online. Very disappointing experience. I understand it was a Saturday and they were busy, but even an acknowledgment of saying “I’ll be right with you in a few minutes” would’ve gone a long way. I felt like I...