We stayed stayed in the Garden Cottage in January of 2021 for four nights. Reservations were made through AirBnb. The owner, Paul, was extremely upset by the amount of dog fur that was left behind by our mutts (Great Pyrenees and German Shepard mix) and made the accusation that we did not comply with the house rules through a scathing customer review on AirBnb. We did in fact comply with the rules and did our best to clean up after ourselves and minimize dog fur left behind. No damage was done to our knowledge and no effort was made to hear our side of things. If permanent damage had been caused I would have happily paid Paul to make things right.
If $210 in cleaning fees ($100 pet fee+ normal $110 cleaning fee) does not adequately cover the cost of cleaning a cottage literally the size of a shed, then change your pet policy! Don't take your frustration out on your customers especially when they're paying close to $200/night all said and done.
Edit: My misinformation? I just double checked my receipt from AirBnb after seeing Paul's response and I did in fact pay $110 in cleaning fees. No acknowledgement or explanation as to what the additional $100 pet fee I paid goes towards... By my math $100+$110= $210
Once again, we did comply with the rules after careful review. We have to do A LOT of cleaning up at home with our Great Pyr mix hence why I thought the extra $100 pet fee was acceptable. Her fur does go asbolutely everywhere! I can't deny that. As I originally stated in my review I would have happily paid more to make things right if anything was truly damaged beyond repair.
This was my second every AIrbnb experience as I stay in a lot of hotels for work. I thought it'd be good to support local during the pandemic...
Once again (as I said in my AirBnB message), apologies to you for being an inconvenience as a customer (despite having paid almost $800 over the course of four nights). I had always thought that we are decent, reasonable, and respectful people. Maybe I was wrong. We will be sure to only stay in commercial hotels...
Read moreThe Lindley House is a charming home with modern updates, especially in kitchen and bathroom. We rented this home to stay in for our daughter's wedding and had several guests stay with us. Each one commented on how lovely the home way and appreciated the comfortable beds, linens, towels and updated bathrooms (Hint: have your taller guests check the bathrooms as some showers have lower ceilings before choosing a bedroom). The kitchen has everything you could need to cook and it was awesome to find spices, oils, etc available so we didn't have to buy all those items ourselves. The welcome packet of coffee was great so we didn't need to worry about that the first morning, although there are several coffee shops within easy walking distance. We enjoyed the games and puzzles provided in the living room. We used the grill several times and appreciated sitting outside on the deck and the umbrella. The front porch was a great place to gather and chat as a group. Paul was attentive to any questions we had. It was convenient to have the washer and dryer available to use so we didn't need to overpack. So nice to have locks with codes so different groups could come and go without having to worry about keys. The location is fantastic and so easy to walk downtown, to the Alligator trail, Peet's Hill/Burke Park (Farmer's market!) and library. The first week was cool and pleasant and we opened windows for wonderful breezes. The second week was rather hot and I admit I was skeptical the room air conditioners could keep up, but they worked wonderfully and it was very comfortable. I would 100% recommend staying at this home and I hope I am able to...
Read moreStayed at the Beall St property for a 3 day ski race at Bridger. Everything about the house and location were perfect for us! A cozy well appointed home had everything we could possibly need. The beds were comfortable, kitchen very well stocked (including coffee!), ample linens, games, etc. The walk to town for amazing restaurants, co-op, shopping etc. was a few blocks and took mere minutes. The drive to Bridger super direct. In the winter, there is an outdoor ice rink in the park across the street...bring your skates. The only thing that could be an issue for some groups (depending on size/relations) is that there is only one bathroom upstairs for all 4 bedrooms. For us, it worked just fine splitting up and utilizing the full bathroom downstairs...but I can imagine certain dynamics where this would be less then ideal. Really an incredible...
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