Planet Fitness — Attraction in Copley Township

I was visiting this location while on a company trip and had the worst experience I have ever had at a planet fitness. There were 2 young ladies that were working the counter in the evenings when I went, the first young lady was super nice. The first lady had darker shorter hair. The second lady had short blonde hair (dirty blonde hair) and it was in a lower pony tail both times I had seen her. This second lady was completely rude and judgemental of every guest that walked through the doors. She did not smile when greeting your guests and quite frankly, had a terrible attitude. I walked to the gym every day I was there, which was a 2.5 mile walk, I figured it was great cardio, and when I got to the gym, I just completed my weights and walked back. I did not notice the wall lockers the first day, so the second I had asked to buy a padlock for the lockers so I could put my personal belongings away, I did not ask how much it was because I needed it at the moment and did not care. I just asked "do y'all sell padlocks? and if so, I would like to buy one" her response was they are $6. I said that was fine and she repeated the price and asked if I could afford it and if I couldn't, the wall lockers were free to use. I opted to use the free lockers, because who doesn't like free. But I was highly offended at the assumption. I chose to ignore it in the moment because I just wanted to get my workout completed. At the end of my workout, I wanted to purchase some water for my walk back. I am a blackcard member and know how it works and knew the price. I got out my debit card and again, went to the counter after getting my stuff from the lockers and asked to purchase the water. She again, stated how much it was TWICE and asked if I could afford. I looked at her with a complete puzzled look on my face as to why this woman thought I couldn't afford any of your products? I told her yes, I can afford it and asked to please let me buy these items. So many issues with this, I work in customer service and this was not a great interaction and she needs some sensitivity training, and if your company does not offer it, it needs to. The manager needs to address this issue because I was not the only guest to this location that she was rude to, I watched her flat out ask a guest a leave as soon as he got there because he had reached his maximum visits to a location other than his own. He also looked confused and stated "what? I wasn't aware that was a rule" I was not either. She said you have reached your maximum visits, now I'm going to ask you again to leave my location. He said okay and left. She is not professional, and as the front desk clerk that she is, she is the face that people see, the person that sells your business, and should not be in this position if she is treating people this way. I visited this location July 29th-31st, all 3 days. I will be talking to my home location about the policy when I go in next to ask them about some of the "policies" that are apparently in place that I feel were wrong and see if theirs are the same. I go to 2 different gyms every month and visit both gyms more than 10 times per month and have never had this problem. I wish I could remember the girls name, but she needs to be reminded that her place of employment is a judgement free zone and she needs to be reminded of the expectations of the workplace. I feel so sorry that I even have to write this review, but it needs to be addressed. I do not allow this kind of thing to happen at my business and my team knows this. You have to give a 5 star customer service no matter where you work, its how you get repeat business and...

I am genuinely not one to normally complain. I have never gone out of my way to write a bad review. With that being said, the customer service here is absolutely horrifying. The “managers” have the worst attitude problems and literally make me dread walking in the door every day. Like the other reviews said, the younger staff are super nice and welcoming but are unfortunately not always there when I am. However, Sandy the assistant manager, always is and WHAT A JOY THIS WOMAN IS :)!! She told me multiple times “there’s no tanning beds available”. Me, seeing all of the tanning room doors wide open and empty says “oh no problem, I don’t mind waiting, thanks” she snarled at me and mumbled something under her breath about how the beds were all dirty. Come to find out she is just upset that she must perform, wait for it, her JOB of cleaning the tanning beds because she didn’t scare me away like she did the past two days by rudely telling me there wouldn’t be any beds available. Or I’ve gotten the “are you even a member here” question multiple times by the manager with the colored hair. Not the best way to go about greeting a member that is there EVERY DAY. Something is obviously wrong with their system. When you walk in- it’s not “Hey! How are you doing today?” It’s a dirty look and at this point I’m surprised they don’t throw my keys back at me after they scan my card (okay that’s a stretch) but seriously the gym is dreadful enough without mean employees. I went to complain about Sandy and the other woman only to realize they ARE the management... super disappointing. To end on a positive note- this is the cleanest and most up to date PF in the area!! Tanning beds are nice and will actually get you a solid tan!! (If...

TLDR: OK equipment, poor customer service.

I am a black card member and I go to this facility more often then other PF facilities. There are decent equipments (not great) here and I’d give it 4 star for that since I have to do without some equipment I usually used in other facility like Wadsworth. I decided to add my review here because of the terrible experience I had today with one of the managers. I usually go during lunch time in work hours and so have limited time. So, I went in today as usual and there was more wait on the line to scan the card. There was one girl was typing on a keyboard and I could see manager sitting there on the side with someone and I just wished she would come and help us checkin quick as I was trying to get in and out quick. She does nothing, then I thought well I will scan on my way out so jumped into the floor to exercise. After sometime one of the girls comes to me and asks me if I scanned my card and I said, I waited and I was going to do in on my way out. She say I need to do it right away and its her manager who saw and sent her. I went and scan the card but this was none sense, if manager can keep an eye on me standing for that long she could have come checked us in .They have seen me workout there all the time. Long story short, the manager should have helped , or wait for me on my way out and they need to know their regular members (I go there all the time) so that said I see the owner responding to reviews in here, hope fully you can do something about faster checkin. May be put the scanner on the holder and let members scan their car themselves as I have seen that kind of self service in other places.

Update11/5/2019: Things has improved lately....