SEPHORA — Attraction in Dania Beach

*The Customer Service is Terrible!! * I went to the Sephora at Dania Pointe yesterday, Sunday, May 5th. It saddens me to write a negative review about Sephora because, as a VIB Rouge, I am super invested in the brand and the organization. However, this location needs to hire new staff, this is the SECOND time I've had a terrible shopping experience here. 1.They do not greet you at the door or ask if you need any help. 2.While I was being assisted by this white woman associate, an older white woman shopper approached her with a question. The associate actually stopped helping me and walked away from me to assist her! I COULD NOT BELIEVE IT. The only reason I did not leave immediately and call Sephora HQ to complain was that I was helped by Simone, who was fabulous!! When it was time to check out, the cashier girl was so rude that when I asked for a free sample, she made an issue (to the point the second associate at the other register had to jump in and let her know I was entitled to one by looking at my account).

I left there so irritated. Whoever manages the store needs to retrain...

TERRIBLE CUSTOMER SERVICE!

I’m extremely dissatisfied with the lack of care the associates at this location are allowed to provide for their customers. I was being assisted by a lovely associate who was trying to help me with finding a shade match via phone scan photos. She was with me for less than two minutes before having to apologize for not being able to assist me in the way that I would have liked or even check for products because she kept being radio’d to move along. When they asked if another associate could come and continue to help me and my friends nobody was able to come for another 15 minutes NOR bring my products whilst said associate stood at the front of the store not doing anything or assisting anybody else. Just standing there saying hello. Store NEEDS to learn how to handle customers correctly, if I didn’t need the help, I would have shopped online! Will not be coming back. Other nearby locations are much more...

My first visit was a few weeks ago at this store and I forgot to review my experience as I am still trying to forget it. It wasn’t the most pleasant at all! I went in to look for the new Oud Kayali Perfumes, I asked the young lady by the front of the store who proceeded to call out to a man in a suit if they had ever heard of Kayali? Okay, I thought that was strange as it’s a well known fragrance line and it is sold at most Sephora’s. Anyway, this man proceeded to pretty much argue with me, stating that Kayali didn’t make Ouds. I felt like I was in a twilight zone, it was so strange. This man I believe his name is George had the worst attitude and really acted I was bothering him. I feel he’s better suited in a different environment or type of work. Do...