Sweet Shoppe Candy Store — Attraction in Flagstaff

Whenever I go to Flagstaff, I usually go to this sweet shoppe after I've eaten a meal. When in Flagstaff on Friday spending some time with my family, I recommended we go to this sweets shoppe. Because of COVID, there is a line outside of the door because every time someone leaves, someone can go into the shoppe. My husband, sister, and I wait our turn and go into the shoppe. We buy at least $25 worth of ice cream and a sticker. It was a steep price for a few scoops, but we wanted to support local businesses and help them keep afloat during this time. It was HEAVILY raining once we got into the store and we noticed this after we had bought our ice cream. There are less than 10 people including the store associates in the store at this time, so I ask a store associate if we can stay inside, out of the rain with our ice cream until the rain lightens up She says to me that we cannot wait inside or outside the door until the rain passes over and that we have to leave to make way for other incoming customers. Because it is pouring rain outside, there are no customers waiting to get indoors. So I mention that no one is waiting and ask again if we can stay, she still says no, and says, " the rain will add flavor to your ice cream." We were shocked. Another family sees us asking to stay and asks a different store associate if they can stay and the other store associate said, " yes, you can stay as long as you'd like." This made us realize what a mistake we had made coming to this business. They made us feel like this business didn't care about its customers as long as you've already spent money there. It was a slap in the face and we were beyond disappointed with the service. We will not...

This happened about a month ago... A week before I ordered chocolate covered strawberries I went into the shop and asked how much a dozen would be. I was told about $32 plus if I called the day before then I would get a 10% discount. The next week I called to order them and was not told a price so I assumed that the price had not changed. They charged an extra $14 when I went to pick up my order. When I brought it to the cashiers attention he brought in a manager or possibly the owner. Who then proceeded to tell me that the cashier from last week must have guesstimated. When I informed them that no they did not because they rung it up on the computer to check they then proceeded to ask me if I would like some strawberries removed to be the lower price. I paid and left due to the fact that the strawberries were for my mom and not myself. I will never return again. The rudeness of the employee as well as the substantial price increase within a week has ruined the sweet...

Bought a candy apple from the 1/2 off tray... turns out it had a rotted-out core and had black and blue mold on the stick. I brought it back in, they refused to refund without a receipt but went ahead and gave me a replacement apple from the 1/2 tray... believe it or not, it was even more moldy than the last one. I brought the 2nd "rotten apple" back in, this time they said:

"Oh, that [mold] just happens all the time with our discounted candy apples.." -- like it wasn't a big deal. They asked if I wanted something else, so I opted for one of the (not discounted) apples.. turns out, it had mold too, though it wasn't nearly as bad as the 1/2 off ones.

Maybe The Sweet Shoppe should consider refrigerating their apples? It is one of their main attractions, and whether the employees believe it or not, selling expensive food with mold is...