Arcade City Gatlinburg — Attraction in Gatlinburg

Won one of the desirable high priced items out of the claw machine. Was advertised as real turns out to be a knockoff not worth anything wasted lots of money. Called and the manager told me yes they are fakes and I could come get a refund but upon arrival was refused a refund and called the police. UPDATE.... There was never any resolution offered. There's over 10 other cameras in the building and recording in public is a totally legal action. I have the original conversation about a refund recorded also the whole video of the interaction in the store. Also sellng illegally trademark products is a huge issue that comes with huge fines and possible jail time. And warning another innocent customer of fraud should be considered heroic not threatening or upsetting. Also still in possession of the counterfeit product you are passing off as real for anyone who would like to see it or know...

Got a card with my meal at Chicken Guy next door so we let our daughter go over and have at it. We all loved this arcade. The games were reasonably priced for Gatlinburg. That's why we refilled the card twice. My daughter enjoyed all the games a lot. I got her a little stuffed animal on a claw game. No better feeling as a dad to come through for your little girl in a game. My girlfriend and I are old school and absolutely love ski ball. That was one of the card refills. We got enough points for the daughter to get some candy. We all had a very good time at Arcade City and I would recommend a visit. Fun for kids and adults. A really...

One of several arcades on the strip. They are all the same. Air-conditioning wasn't enough to keep the place comfortable. High prices and low prizes. Vegas for kids. Given all the things to do in the area, save this for rainy day or skip entirely. It's clean and the games are modern though the store front makes it appear much larger than it is. Given there are so many regional former big box arcade and entertainment centers, the novelty is gone. Your money goes much further at Dave and Busters or similar. It has a great location, but will eventually need to evolve to survive. Limit to $20 and spend your time and money on something...