Reid's Winery Tasting Room and Cider House — Attraction in Gettysburg

As many have stated, the owner may want to check in unannounced to see how his staff mistreats his patrons since he would not have a business without many returning patrons.

Though I enjoy the live music and open mics, I will not continue to support this establishment due to the absolutely bold rudeness and nastiness received directly at me, my husband, and friend on August 6, 2022. That was the last chance. Unfortunate ... for you. There are plenty of other wineries to enjoy. I highly recommend Jack's Hard Cider, Ploughman's, Hope (on the square), and several others in the local downtown area. Why on earth support a business that allows it's staff to literally be mean toward the patrons.

In the last incident, we intended to buy dinner there not realizing the kitchen closed at 8. We accepted that, and asked if it was possible to order from Tommy's pizza and bring it here, and buy our drinks from Reids because we were starving, and came to support Tom May play, and enjoy dinner and drinks. Being told no is not a problem. The first girl did so nicely and said she'd ask her overseer. The overseer was a complete witch.

My friend and I (hubby was waiting at our table outside under the tent) discussed how to feed all three of our tummies. We discussed going to Tommy's afterwards for a late dinner after listening to Tom Mays play. So I looked up the closing hours online using my phone. The meanest staff person literally came up behind us, eavesdropped, mistook what we were saying, and said VERY nastily, "You can NOT bring outside food in here." We were taken aback at the time and asked each other, "What IS her real problem here?!?"

Unfortunately, Tommy's closed at 10, the same time as Reids. So we setted for buying 6 lunch boxes, and two bottles of wine. Even with that financial support of Mr. Reids place, the one behind the counter was still SUPER nasty.

At an attempt of light banter as she was ringing up our order, I asked where the kitchen was. Nothing. I nicely asked again, and she just said "over there" with a toss of her head in the general direction of the refrigerator. She seriously has a problem.

From a sincere place in my heart, I nicely asked her, "Are you having a bad day?" to seek some understanding as to why she is so bitter. She said nothing as she was opening one of the bottles of our wine. I asked again nicely, and she mumbled, "I was!" Then had the audacity to say she thought WE had an attitude??? My friend and I look at each other with confusion as if to say, "Are we having the same conversation?" Or, "Do you listen to yourself with you speak to others?"

I suggest her higher ups having a chat with her or release her from that position. You are losing customers because of it. Some I see here. Others I know of first hand from friends that no longer go there. Your loss of many good folks that would like to support your establishment, but are put off by your staff, and choosing to go to other nearby wineries where we are...

We were at the tasting room and witnessed a tour come in. Apparently, lodging houses in town bring guests to recommended establishments.

While there, we witnessed the most horrible scene and, as we come to Gettysburg routinely and visit local businesse can honestly say we will NEVER RETURN TO REIDS again and will recommend everyone away from it from now on.

The tour guide led the customers in quietly and began recommending ciders. The only thing we heard the guide say was that he preferred one cider over another--which, for anyone who's ever had a guided tasting or flight is exactly what you want thr bartender or sommelier to do--but apparently, it's not OK to voice one's opinion in Reid's Winery and Cider House.

The bartender proceeded to encourage a very drunk man--instead of asking my him to leave the tasting room, which is what should have been done--to go and harass the guide and the guests! An employee of this establishment encouraged a drunk patron to accost another patron because he preferred one cider over another!

As if that wasn't bad enough, the guide returned with 2 of the guests and asked for the manager. The bartender refused to get the manager. Finally, after the guests demanded enoughtines, the manager came out and proceeded to chastise the guide and the guests!! We were in disbelief at this point. This guide that recommended this tasting room over others and--from what we were told when we inquired--consistently brings customers each week, was told to leave and chastised for having tastebuds.

The guide and guests were all sober. The drunk man was allowed to stay and keep drinking. We highly recommend STAYING AWAY FROM a place whose employees instigate conflict and don't allow people the right to drink and enjoy, or not enjoy, freely. DO NOT GO HERE. They are better places in town that know what hospitality and customer service is, and their drinks taste much better, since you're allowed to enjoy...

Know that if you plan on sampling / drinking any of the wine or cider on sight; you will NEED to order food. There are no menus until you reach the head of the line. This slows the line considerably. Most places who offer a flight sample have “selection slips” of paper to fill out and give to a waitress; you need to know what versions you want by the time you get to the front of the line - there is no waitress to take your order(s). There is only ONE register - at the front of the line. When you close out / style your tab; expect to get back in the end of the line regardless of how long that line might be. I suggest NOT opening a tab. The young woman at the front of the line / register was snippy when asked “how do we do this?” Remember, there were no signs to explain how the patrons should have their selections for food and wine ready by the time they arrive at the front of the line. Food/beverage do or die by customer service - this time death ensued.

The wine was mediocre - not something I would seek out . The food was acceptable - beyond the Apple themed chutneys and salsas , the selection was as impressive as a few bags of road trip snacks.

Why two stars? The ciders were really good. A great variety and each selection had its own flavor profile that avoided the “it all tastes the same” I WOULD return for the...