Obsession Boutique — Attraction in Hammond

I’m an avid shopper, from boutiques to Saks, and I’ve never encountered a worse return policy than Obsession’s. I rarely shop in Hammond unless necessary, typically sticking to Ruby or Dillard’s. However, Ruby was closed, and out of necessity, I made a purchase at Obsession just before closing on February 7. Later, I found something I preferred at Dillard’s and planned to return my purchase.

Unfortunately, I’ve been out of town for work for the past week, and when I went in today (February 27) to return the item—something I only bought because I was rushed at closing—I was told that the 15-day return window had passed, making the item ineligible for return. A 15-day policy feels unreasonably short, especially for someone with a busy schedule. Getting back to a store within that timeframe can be difficult especially with the limited hours that obsession is even open.

Moving forward, I’ll be sticking with Ruby, where the owner is much more accommodating in situations like this. I wasn’t even asking for a refund—store credit was fine—but the rigid policy and the dismissive attitude of the employee I spoke with made the experience even more frustrating. Again, I prefer to spend my money and keep my business with companies who know you as a person and appreciate your business and work with...

The clothing at Obsession is stylish and trendy, and the employees are very kind. However, the owner lacks an understanding of good customer service. When I attempted to return a dress that had a rip I discovered after trying it on at home, I was accused of lying and wearing the dress, which was not true. The owner pointed out a tiny mark on the dress, claiming it was a food stain, even though it was easily removable. Considering the dress cost $88, the material quality did not justify the price. I only requested an exchange, but the owner immediately accused me of lying. This dress was intended for a funeral, and due to its poor quality, I had to purchase another dress the same day. I am highly disappointed with how this situation was handled. While I understand that some people abuse return policies, this was not the case, and the owner's immediate accusation was completely...

I’ve shopped here multiple times before, it’s such a cute place and I have bought some cute pieces here . I shopped in store on New Years Eve and my only issue is, the girls on the floor literally follow you the entire time and stand there while you look at every item . Right after you touch something on the clothing rack or shelf they come behind you and fix the shelf or the rack. I understand keeping the store looking beautiful but maybe wait till the customer is finished shopping or wait till end of day to reset. They are behind me perfectly spacing the hangers after I look through a rack and walk to the next to only follow me there is insane ! I was literally scared to touch...