Neptune Hollywood Beach Hotel — Attraction in Hollywood

Algotels and Hollywood Beach Hotels Review:||||As a reviewer of experiences, I have always tried to give my honest and positive reviews of the establishments that I have frequented. Unfortunately this review is less than positive for the Algo Hotels and Hollywood Beach Hotels. My husbands and I trip started on Friday, February 16th with an 8 day stay. ||||Before our check in, I received an email from the customer service line from Algotels giving me an 877 number to call if the checking in experience was not to my standards so I thought Oh wow they really care for my opinion as a guest in their hotels. So I kept the text so I can properly review how the check in process was.||||So we showed up to check in and our experience was so bad that I thought we were in the twilight zone. First, the front desk crew was so unprofessional it was laughable. They had a line of people waiting to either check in or asking for rates and I noticed that the staff were being condescending to them but then I thought I made reservations a month prior to my arrival and we had everything in order so I was expecting a warm welcome or at least a Good evening to which I was appalled to not even been given that courtesy. ||||The front desk clerk asked for my ID and continued to look for my information which he couldn’t find as their systems were paper based and he asked his colleague to pass him the Expedia file and I politely told him that I had booked through Algotels directly and he gave me such a smirk and disregarded my comment. After 15 minutes he finally found the file and proceeded to tell me that we owed another $700 in resort fees and taxes and that parking was an additional $19 a night to which I almost fell to the floor as I had already prepaid for a standard King size bed accommodation and my confirmation didn’t state that additional fees were going to be charged. So I immediately tried to call the 877 number provided in the text to advice them of the poor and rude check in and to verify these additional fees but nobody ever answered that number and you couldn’t leave a message either. (I tried several times and also the next day as well to no avail.)||||So I proceeded to fight this charges and on top of that the front desk clerk stated that our room was not ready and that they were putting us in another room and the Front desk manager told us not to worry that he will make sure that the room will be ready in the morning and after a few minutes of going back and forth with him, I reluctantly agreed to it. ||||So we left that nightmare of a check-in extremely upset and we went to the room that they had available and trust me The Neptune Oceanfront Rentals pictures in the internet do not look anything to the rooms that they currently offer. The room offered to us was the most awkwardly laid out room the living room was so tiny that it was a joke to call it a living room. Then the bathroom toilet was so close to the walls that you had to be careful not to hit your head when you stood up. ||||So Morning came and we went to the front desk to double check that we were going to be moved to the new room and again the front desk agent had such a poor attitude and proceeded to tell me that if we were told that we will be moved to the Room that I booked and confirmed prior to checking that we needed to wait after 2:30 PM. So I told the lady no problem I will be back. So now my plans for the day had to change to accommodate this hotel’s lack of professionalism.||||So, we came back after 2:30 pm and the front desk agent called her manager and her manager asked her to ask us if we were okay with the room that we had last night and I told her to tell him absolutely NOT and that I wanted the room that I bought and reserved. After the phone call she asked us to meet the manager three doors down and when we went there he rudely proceeded to give us the keys to the room that was supposed to be our room so we went back to get our things together and transferred them to the new room and to our surprise they new keys didn’t work. So there we went again and this time he said let me make new ones and I will go to check them. He walked twelve feet in front of us didn’t apologize or tried to create rapport he just simply continued walking ahead of us and then checked the keys and this time they worked. We finally were able to move to the new room. ||||So, when we got the new room we noticed that there were no dishes or mugs or free coffee or nothing. When we asked the people next to us they were like you need to contact them so they can give you a box of raggedy looking mugs, pans, plates and utensils but because of the unprofessional people that they employ I figured that we better go to the supermarket and get disposable cups, plates and utensils in order to avoid dealing with them. It is the first time that we had to do something like this. In the bathroom we found little bottles of body lotion, shampoo and two little bars of soap so then again I had to purchase a bar of soap in order for us to properly shower. Moreover the shower didn’t have a shelf to put your soap or shampoo either so you had your place them on the floor 🤦🏽‍♂️.||||By the way, if complimentary breakfast was the key to your booking like it was for me then let me tell you that the breakfast is another disappointment. ||||First, the attendants are unhappy and rude then the offerings are below standards too bad that I didn’t take a picture of the closet that they use to serve the breakfast but if you like sliced bread, old sugary cereal, bagels and hard boiled eggs in a bowl of water then this is your place to get breakfast. We found it a bit un-sanitary to have everyone digging in an open container of cream cheese or peanut butter with their spoons or knives 🤦🏽‍♂️ We visited once and proceeded to buy our breakfast at the supermarket or restaurants. ||||The rooms were not properly maintained either. The walls were dirty scuffed and plaster or missing drywall in certain areas. I believe at one point the units were renovated but nowadays they are starting to show that they are not being properly tended to. In our stay we also found four roaches and when asking the other tenants they stated that they had them too plus little ants which at least we didn’t have. ||||So, for the poor and none existent customer service and for the poor quality of the product I’m giving them this low review. When vacationing in Hollywood beach stay away from all of the Hollywood Beach Hotels oceanfront rentals or booking through Algotels, if you want to fully...

Algotels and Hollywood Beach Hotels Review:||||As a reviewer of experiences, I have always tried to give my honest and positive reviews of the establishments that I have frequented. Unfortunately this review is less than positive for the Algo Hotels and Hollywood Beach Hotels. My husbands and I trip started on Friday, February 16th with an 8 day stay. ||||Before our check in, I received an email from the customer service line from Algotels giving me an 877 number to call if the checking in experience was not to my standards so I thought Oh wow they really care for my opinion as a guest in their hotels. So I kept the text so I can properly review how the check in process was.||||So we showed up to check in and our experience was so bad that I thought we were in the twilight zone. First, the front desk crew was so unprofessional it was laughable. They had a line of people waiting to either check in or asking for rates and I noticed that the staff were being condescending to them but then I thought I made reservations a month prior to my arrival and we had everything in order so I was expecting a warm welcome or at least a Good evening to which I was appalled to not even been given that courtesy. ||||The front desk clerk asked for my ID and continued to look for my information which he couldn’t find as their systems were paper based and he asked his colleague to pass him the Expedia file and I politely told him that I had booked through Algotels directly and he gave me such a smirk and disregarded my comment. After 15 minutes he finally found the file and proceeded to tell me that we owed another $700 in resort fees and taxes and that parking was an additional $19 a night to which I almost fell to the floor as I had already prepaid for a standard King size bed accommodation and my confirmation didn’t state that additional fees were going to be charged. So I immediately tried to call the 877 number provided in the text to advice them of the poor and rude check in and to verify these additional fees but nobody ever answered that number and you couldn’t leave a message either. (I tried several times and also the next day as well to no avail.)||||So I proceeded to fight this charges and on top of that the front desk clerk stated that our room was not ready and that they were putting us in another room and the Front desk manager told us not to worry that he will make sure that the room will be ready in the morning and after a few minutes of going back and forth with him, I reluctantly agreed to it. ||||So we left that nightmare of a check-in extremely upset and we went to the room that they had available and trust me The Neptune Oceanfront Rentals pictures in the internet do not look anything to the rooms that they currently offer. The room offered to us was the most awkwardly laid out room the living room was so tiny that it was a joke to call it a living room. Then the bathroom toilet was so close to the walls that you had to be careful not to hit your head when you stood up. ||||So Morning came and we went to the front desk to double check that we were going to be moved to the new room and again the front desk agent had such a poor attitude and proceeded to tell me that if we were told that we will be moved to the Room that I booked and confirmed prior to checking that we needed to wait after 2:30 PM. So I told the lady no problem I will be back. So now my plans for the day had to change to accommodate this hotel’s lack of professionalism.||||So, we came back after 2:30 pm and the front desk agent called her manager and her manager asked her to ask us if we were okay with the room that we had last night and I told her to tell him absolutely NOT and that I wanted the room that I bought and reserved. After the phone call she asked us to meet the manager three doors down and when we went there he rudely proceeded to give us the keys to the room that was supposed to be our room so we went back to get our things together and transferred them to the new room and to our surprise they new keys didn’t work. So there we went again and this time he said let me make new ones and I will go to check them. He walked twelve feet in front of us didn’t apologize or tried to create rapport he just simply continued walking ahead of us and then checked the keys and this time they worked. We finally were able to move to the new room. ||||So, when we got the new room we noticed that there were no dishes or mugs or free coffee or nothing. When we asked the people next to us they were like you need to contact them so they can give you a box of raggedy looking mugs, pans, plates and utensils but because of the unprofessional people that they employ I figured that we better go to the supermarket and get disposable cups, plates and utensils in order to avoid dealing with them. It is the first time that we had to do something like this. In the bathroom we found little bottles of body lotion, shampoo and two little bars of soap so then again I had to purchase a bar of soap in order for us to properly shower. Moreover the shower didn’t have a shelf to put your soap or shampoo either so you had your place them on the floor 🤦🏽‍♂️.||||By the way, if complimentary breakfast was the key to your booking like it was for me then let me tell you that the breakfast is another disappointment. ||||First, the attendants are unhappy and rude then the offerings are below standards too bad that I didn’t take a picture of the closet that they use to serve the breakfast but if you like sliced bread, old sugary cereal, bagels and hard boiled eggs in a bowl of water then this is your place to get breakfast. We found it a bit un-sanitary to have everyone digging in an open container of cream cheese or peanut butter with their spoons or knives 🤦🏽‍♂️ We visited once and proceeded to buy our breakfast at the supermarket or restaurants. ||||The rooms were not properly maintained either. The walls were dirty scuffed and plaster or missing drywall in certain areas. I believe at one point the units were renovated but nowadays they are starting to show that they are not being properly tended to. In our stay we also found four roaches and when asking the other tenants they stated that they had them too plus little ants which at least we didn’t have. ||||So, for the poor and none existent customer service and for the poor quality of the product I’m giving them this low review. When vacationing in Hollywood beach stay away from all of the Hollywood Beach Hotels oceanfront rentals or booking through Algotels, if you want to fully...

I am very disappointed with Neptune Hollywood Beach Hotel. Last year I made my booking on 3/15/15 with Neptune for a stay 5/22/-5/26/15 (Memorial Wknd). (The entire stay was $674 w/a deposit made that day of $168.). Rate has been honored every year! The booking was made literally 2 months shy of Memorial Wknd in 2015. I have been a guest here for yrs & the hotel has undergone new management. We had a total of 2 rms on the 2nd floor literally right next to each other. Aside from several inconveniences.During our stay there was a fire in the room directly underneath mine & our other room right next to mine. The fire was due to the guests negligence. We saw the damage as the door & windows in that room were open to air it out and debris was being pulled.The smell carried out throughout our area. Thankfully nothing happened to our room or anyone in our party. We made it a point to make the best of our vacation. This was a long awaited family vacation and my friend and I didn’t hesitate to make reservations for this Memorial Wnd 2016 (5/27/-5/31/16) after all she has been coming for 10 + yrs. We both went into the office on 5/25 & booked 2 rooms. I was booked into room 204 and my friend directly underneath mine. We both got individual confirmation emails of the booking for $1069.60 for stay in 2016 with a $ 0 deposit required at the time. (Emails to prove this)! When we checked out on May 26th 2015, we asked to speak with Galina the new owner & she was not in the office at the time. We were told to leave a msg or to call back and speak with her as she is the only one who can honor our past price & make accommodations for our inconveniences. My friend & I did just that we left our number & name & email address on file. After multiple attempts I did speak with Galina on 2 diff occasions & was told by her that she would contact me the following week as she was dealing with the insurance company on the fire claim & other pertinent issues. Since then no form of contact has been made by her or any of the staff at Neptune in regards to this. To make matters worse I called the hotel on 4/13/16 in regards to my upcoming confirmed reservation & spoke with Christine who after checking my reservation # on her system advised me that it had been cancelled due to no-deposit on file. I asked her how could that be when the booking was made no deposit was required & I explained everything that had transpired throughout our past stay? I asked her what form of communication was sent requesting a deposit. I never received a phone call, email or letter. As the last form of communication w/them was the numerous calls & msgs left Galina to call me back. As she checked her system she found out that my original room was still available & I asked again about the rate & the situation. I was told that management would not budge on the $ & if I waited to hear back from management I would run the risk of losing the room. So I gave her a C.C. & made a deposit of $ 267 towards the $ 1,069.because I feared losing the room yet AGAIN; and I was previously advised that the rate would not be that from the get. I inquired with Christine what my rate was the previous year & I was told she did not have that information as the system only went back so far. Well I have all my emails on file. I quickly I informed my friend who also had her reservation cancelled immediately. A long awaited family vacation is up in the air because of the lack of customer service from the staff and management at Neptune. Booking of 2 rooms with a year in advance for Memorial Weekend 2016 is literally twice the amount of a booking that was made 2 months shy of Memorial Wknd in 2015. My friend lost her room & we are still waiting to hear from Galina. The lack of customer service, f/up & satisfaction towards Neptune’s past, current & future guest is unbelievable. I left another message for management Galina to call me back as I was told yesterday that she would be in the office Friday & would call me then not before. I am waiting for a call back & a resolution to this...