The North Face Houston — Attraction in Houston

Went here one night with my brother and daughter, was looking for a jacket for my daughters trip and the manager guy accused me of stealing because I was sticking my hand in the pockets of this very interesting jacket I wanted to buy. I think they call the feature “multi-entry pockets” where it’s 2 pockets in one. The manager started making fun of me, belittling me talking to his co-worker right next to me on purpose saying “NOPE!! NO ALARMS IN THE POCKETS BUDDY”. Apparently he thought I was trying to steal and look for “alarms”.

Look, I get it.. people steal all day everyday in this mall. I understand you need to be ready for theft but belittling customers and making alarm siren noises with your voice is disrespectful. I’m not sure if you know but such accusations and behavior from employees in a business can actually lead to lawsuits that will hold up in court. It was probably because I’m non-Caucasian and have tattoos. Well, The Northface - Not only did you lose my business forever but you also lost my daughters business, my brothers business, my fathers business and I’ll be taking this complaint further than...

I am thinking I’ll be very pleased with my boots that I ended up purchasing online. At Houston store, as another reviewer mentioned, I was asked for help potentially by same person twice.. but a few for sure, the second time I was just about to grab for something after rejecting. First attempt from one of them and the second question I didn’t turn my back to interrupt myself lol that time. So I finally made my way over to something I was interested in and thankfully I could just try on right there. When I did I knew walking. Over to a mirror would get me another question or two. Of course it did. I don’t have a 100% feel for what I bought online because I was ready to be left alone and leave store. But I agree, it’s a distraction and permits an unpleasant experience I don’t think they are necessarily friendly either. And when I did ask a specific question about a product he needed to go look at description anyway or personals he was being sarcastic I have no idea but I don’t really care to explore my bin there...

I recently purchased two jackets from The North Face store: the McMurdo Parka in Smoked Pearl and the Men’s Yumiori Reversible Jacket in Smokey Brown. I also ordered the Women’s Yumiori Reversible Jacket in Khaki for my wife, with the help of Joe, the store manager, who assisted me in placing the order online with expedited shipping.

The in-store experience was fantastic. The entire staff was friendly, helpful, and provided excellent customer service. A special shout-out to Joe—he’s an incredible person! Not only was he professional and knowledgeable, but he also went above and beyond to ensure everything went smoothly. His recommendations were spot-on, and his friendly demeanor made the process enjoyable.

Thanks to Joe and the amazing team, I’ll definitely be returning for future purchases. Highly recommend shopping here if you’re looking for quality products and...