Sky Zone Trampoline Park — Attraction in Indianapolis

I have been consistently coming to this location with my son for about 6-8+ months. During this time, I asked about a membership and whether it covered Little Leapers. I was told no 4-5 times. At one point, a new person had to ask the GM because they weren’t sure. They said that the GM told her it didn’t cover Little Leapers. On 2/10/2024, Shelby (manager) let me know that I had been misinformed and that the Elite Membership does cover Little Leapers. It stinks because I have probably paid more than what a membership costs, but this would definitely save me money going forward. My son and I did not go last week because my wife was giving birth to our daughter. Exhausted as I am this morning, I decided that my son and I would still go. So, I asked for the manager and it happened to be Shelby again. I explained the situation, how I have been coming for months, was misinformed about the membership, but would like to purchase a membership. I asked if there was any discounts or anything that could be applied because I would have done the membership from the start. She looked through the computer for awhile, but informed me the system wouldn’t let her discount it. I said no worries and signed up for the membership. I went down to play with my son. We played for just a couple minutes before my son asked to play in his favorite part, the bounce house. A member of the staff then informed myself and another parent that we are not allowed to play on the bounce house with our kids anymore. We had to wait outside. My son was upset and did not want to play on the bounce house without me. I, again, went to the counter and asked for Shelby to see if this rule was really the rule because I had been there two weeks ago (and for many months as well) and that was not the case. We spend a lot of time at the bounce house because it is one of the three open attractions during Little Leapers. She let me know that it is a rule. So, we finished the time and then asked for Shelby again. I asked if I could cancel the membership and just pay for Little Leapers today because we would probably be going to the Plainfield location from now on. She said she was unable to do anything other than assist me with canceling my membership. I want it to be clear that she was very professional, friendly, accommodating (within the limits their system allows), and very understanding. I have zero issues with how she handled anything. The issues I have are that I asked many times about the membership covering Little Leapers and was told incorrect information. That stinks, but it’s still something to do with my kid for under $20. You cannot beat that. The other issue is that there are three attractions open during Little Leapers. One section of trampolines, which holds a ton of kids, the “big pillow” (as my son calls it), which holds 4 kids, and, his favorite, the bounce house. He no longer wants to play in the bounce house because I cannot play with him, which is where we spent the majority of our time while at Skyzone. I live in Beech Grove, so this location is roughly 6 minutes from my house. I am now committing to waking up even earlier on Saturdays, so I can drive an extra 25 minutes away because we cannot play in the bounce house together after doing so for months. I am simply giving feedback for this new rule. I am not seeking to be the only parent allowed on the bounce house. I am not even too concerned as to whether they change the rule. I am just letting you guys know how this new rule will change what our Saturdays look like. We will just drive an extra 50 minutes total, so my son and I can play together rather than me watching him play from a bench. If you want to take your 3 year old somewhere safe, inside, and for under $20, it’s totally worth it. It’s just really upsetting how everything unfolded for us after going there many many times...

It's taken a while for me to clear my head with the experience that I had at this sky zone location. My family and I were recently invited to this location to attend a dear friend's birthday party. Our son was very excited to try this location as it's much closer than our regular stop at Urban Air. When we arrived, the birthday boy and his parents were standing outside of the building noticeably upset. At the moment the party was to start, the manager kicked them out. The mother of this birthday boy had been planning this party for several months and had been talking about how excited her son was to have his birthday party at sky zone. This family had been working with the party planners of the location prior to the day of the birthday party, all of the money had been paid. However, the manager told the parents that their son was slightly too short to participate in any of the activities at the location. This of course was not true because this boy had been playing there several times prior to his birthday party. I watched their son stand next to the height limit and The top of his head touched the height limit. The manager, accused the father of holding him higher so that he met the height restriction. This was not the case.

All attendees were standing in the lobby and outside the front door with presents for this boy while his mother held the cupcakes and her newborn baby in her arms trying to figure out what to do.

The manager proceeded to get into a yelling argument with the father of the birthday boy and she promptly asked them all to leave. This poor family lost all of the money that they spent for this party. They were treated with such disrespect. Seeing the disappointment and hurt in the birthday boys eyes was enough for us to decide as a family that we will never go to this location. The way the staff treats the clients is appalling. And frankly, I'm surprised that this establishment is still in business after reading previous reviews.

We were luckily able to relocate rather quickly to another location that was not sky zone related.

I strongly suggest that parents read the reviews or speak to fellow families who have experienced sky zone first hand. Aside from the obvious rudeness and complete disrespect from the staff, these employees are single-handedly crushing the joy in some of the children that come to play here.

I have never experienced this kind of situation and I'm very grateful that my son is young enough to have not known what was going on.

This just solidified our commitment...

Better hope your kids dont get hurt here. Mine just did. Some 13 year old landed on my 2 year old son while doing a flip. My son was just walking on the orange to get to a different square (like he's supposed to). When the kid landed on my son he ended up ripping his philtrum and had a lot of blood. The kid said he was sorry when he bring him to me and I hadn't noticed the blood yet. When I get my husband and told him what happened we both saw the blood and there was a lot. We looked in his mouth for just a busted lip until we saw the rip. We walked up to one of the people who worked there and told him what happened he called to the manager and said we have a hurt kid another kid fell on him. The manger came over and escorted us to an aid kit At the front desk offered us two alcohol wipes to wipe off the blood and that was it. He stood there for a second while we cleaned him off then he left. Didnt say anothrr word to us. After we get done cleaning him up we go back to find that they seperated the trampoline sections for little kids to be in one area and bigger kids in another. So I went to go find the kid and ask to speak with his parents, which I should've done in the first place I was just too worried making sure my son was okay, and when I asked him for his parents he said that "they aren't here". so what am I supposed to do? The manager didn't want to offer us anything, not that I'm expecting anything just a little bit more feeling towards the situation because he acted like my kid was fine when his face was covered in blood by the time we got to the desk. The kids parents weren't there and I can't and won't discipline another kid because he's not my child. So what do I do? I'll just write this post so other people will know that if they take their kids here and they get hurt, they won't get treated like they got hurt. I will never go back to this sky zone asked maybe not any other one. This was my first time taking my son here, not a...