El Toro Bravo South — Restaurant in Indianapolis

Unbelievably Rude and Incompetent Management – Avoid at All Costs!

I have never encountered such horrendous service in my life. I ordered chicken nachos, and after confirming with the waiter that it comes with cheese and veggies, I was shocked when the server charged me for something I haven’t ordered. Mistakes happen, but what followed was an absolute disgrace. And also When I politely asked if the tortillas could be swapped for rice, I was met with an astonishing level of arrogance and rudeness from both the waiter and the manager.

Instead of simply saying it wasn’t possible, the manager had the audacity to suggest that I wanted the meal for free, which was completely untrue and insulting. To add insult to injury, this unprofessional, rude, and frankly, hateful individual told me to cook at home and not to bother coming to the restaurant if I wasn't happy. The level of disrespect was unbelievable. I was made to feel like a nuisance rather than a valued customer.

This restaurant’s management clearly lacks basic customer service skills and empathy. The manager is an arrogant, spiteful person who seems to take pleasure in being rude to customers. The experience was so off-putting that I will never return, and I strongly advise anyone considering this place to steer clear. No one should have to endure such a hostile and unwelcoming environment.

The owner of this establishment seriously needs to rethink who they have running the show. If this is how customers are treated, it’s no wonder they’re driving people away. Avoid this place...

I would give it no stars if I could but will give it one star for cleanliness. A coworker of mine and I thought we would try this out since it was close to work. We went in around 5pm and asked if we wanted a booth or a table. We chose a booth and were seated opposite the server stand. The booth seats were cushy, you sank down into them which was a surprise. The waiter came and took our order then we waited a long time for chips and salsa. We thought that it did not come with but they finally brough that. The server brought the dinners and mine was not cooked right. I ordered the Jalisco Chimichanga which states below that it was supposed to be deep friend to a golden brown - it was not - it was soggy

Flour tortilla filled with shrimp, deep fried to a golden brown and topper with cheese sauce. Served with lettuce, pico de gallo, sour cream, rice and beans.

I tried to get ahold of someone who worked there for about 15 minutes, then just started eating. Nobody did come around and ask us how the food was, or to refill chips and water. At 6pm, after trying to get ahold of someone again for a box and the checks, someone stopped and gave us a box. I ended up going up to the server stand and demanding the check and stating how disappointed I was at the service and the food and that I would not come back. Nobody said anything. When I looked at my receipt I was over charged for my meal and my coworkers bill was under charged. I guess it evened out in the end because I ended up paying for both. I am very frustrated and upset at...

Six of us tried to have lunch here about a week ago. There were nine people at the table next to us who were so loud we couldn’t have any type of conversation. Two of us were told separately there was no manager or anyone in charge to speak to about them. One of the men at the table spoke menacingly to us when we tried to calmly tell him about the issue, and my husband was worried about our safety when the man stood up and was shouting at me. Another couple complained on their way out too. I called 30 minutes later to speak to the manager or person in charge, and was told no one would be there for 90 minutes. When I insisted that someone had to be in charge, I was put on hold, and I eventually hung up. I sent two emails and another person in our group sent one. We’ve received no reply. The staff needs to be trained on how to handle aggressive customers (especially since they serve alcohol) or they need to have a manager on duty at all times. They breached their duty to protect their customers. The staff was apologetic but never spoke to anyone at the loud table about respecting other customers. If you don’t mind being seated near rude/noisy people, encountering no one on-site in charge, having no one on the staff asking them to quiet down in a public place, encountering a threatening customer who yells at you (my husband said he feared for our safety) when you try to calmly remind them to be considerate of others, and having no one reply to your emails, THIS IS YOUR GO-TO PLACE!! The food is not worth...