AT&T Store — Local services in Indianapolis

I was highly dissatisfied with my in-store experience when I went into this facility to upgrade. They tried to push the Next plan on me time and time again when I asked politely to simply upgrade with a 2 year contract. I gave them ample opportunity to explain it to me in detail, but I still just wanted to upgrade with a 2 year commitment. If I am spending more money than I need to by doing this, that is my decision. They had to get a manager, which inconvenienced me another 15-20 minutes. They were extremely pushy and rude to tell me I needed to go on the Next plan instead. It was so obvious that there is a hidden agenda, I wanted to stick with my decision to just make a point. After being courteous and giving them many times to explain themselves, I finally had to be aggressive in the decision I wanted to make. As a consumer, I knew what I wanted. It's my money if I want to waste it. I had to tell the manager to not treat me like I was an idiot, and if he couldn't meet my request I would go elsewhere. I don't appreciate AT&T giving consumers options, only to try an intimidate and bully me into selecting what is most beneficial to them. I am highly educated and have been a loyal customer for over 10 years. I was highly offended by this interaction and will tell all of my friends, family, co workers, and business partners about how poorly I was treated. Don't give consumers options if you want to move to 100% Next plan participation. Simply remove the option if this is the goal. But if there are still options, consumer's choices should be respected. I did not appreciate the bullying and intimidating sales tactics placed on me. Very poor training on the sales side. I would rate my in-store experience at a 1 star rating and will go elsewhere for my...

Go about an hour before closing time. I live about 27 miles from this store, its the closest one to me. We went 8:30pm on a Friday to buy the s23Ultra. Two clerks took all our personal info and then told us at 8:55 that they were out but they wud order them. My clerk finished the order, said I had to pay the sales tax. She ran my debit card thru the told the asst. mgr (who had already gone to the back) that the register wudn't print my receipt. He had already shut the registers down, but she said since it was down that it didn't take any money. The next day the bank had already taken out the money out as a pending charge. On Monday I tried to call and order the phone at AT&T but after being on the line 43 minutes the sales lady said she cudnt do the sale cause the 1st store had put a hold on my acct when they had my money. I called the store manager who said they cudn't refund my money cause they didn't have an order showing where the money was to go. I had to drive back to the first store who had my money stuck in the air! All this time, their errors tied up $96.60 of my money for 5 days. The clerk this time knew enough that she reversed the 1st order that the tax had been paid on, she removed the hold and actually sold me the last Ultra they had in the store that day, Tuesday. She was very pleasant and knew what to do. The bank finally dropped the pending charge since there had never been an order for the sale. I wud go back to this store ONLY if this lady was still employed there, otherwise I would not have confidence...

Employee Jennifer is terrible. Horrible customer service. Didn’t even attempt to get any information to help. I walked in the store around 11:45am tried to explain the situation and if she didn’t understand, she should’ve at least tried to understand. Instead she just took the information she heard and misled me. Giving me the incorrect number. Then trying to give me another number to U-verse and try to get them to connect me. Instead of pulling her iPad out, asking for my ID, and trying to help me find the information I needed. So after I leave the store to go back to work, I’m calling AT&T the whole time I’m at work to see what exactly I need to do. They tell me I need to go back to the store to verify myself. After I just tried to do that. Here I am back at the store at 2:00pm. Someone’s need to speak with her about her customer service because this all could’ve been avoided if she would’ve just...