Carmen Rosa's Bakery — Attraction in Jersey City

We had a big day planned - baby shower for my wife. Had spent a ton of money on everything from venue to food to decorations to clothes. We went all out since we didn’t have a fancy wedding. The theme was perfect and the colors were set.

There comes the bakery and messed up the order. We ordered a layered cake from the website and even took a picture and emailed them to confirm. The day we were going to pickup the colors were all messed up. Green giraffe base was white. WHITE! The person at the front kept on arguing that is it green. VERY VERY LIGHT GREEN = GREEN. SERIOUSLY? There were other people around who agreed with the WHITE color too but the desk people wouldn’t care.

Our options - take the cake or forget your deposit and walk away. That’s it. And here take $5 discount for our mess-up.

Cherry on top - the lettering was written with real liquid material so we couldn’t even see the name of my wife. SERIOUSLY? I understand your are busy and in the business of making money. Treat customers good and they will treat you back with more business.

We didn’t have an option but to take the cake as no one would have baked us something within 5 hours. The right business would have gone above and beyond to help us fix the order.

I don’t hope this happens to anyone who has planned a lovely occasion. Something you and your family are looking forward to. Everything we spent looked totally messed up and not coordinated with the cake in the middle.

I DO NOT RECOMMEND THIS PLACE. I know they have a ton of good reviews but I guess people with bad experiences just don’t care. They move on to a different vendor. I had to share my experience for you 0.01%...

Ordered a cake on a Wednesday for that Saturday. I was asked at what time I needed the cake on Saturday. 4pm please. I wanted a cheetah design on the top and zebra on the sides, I guess I must have been in such a rush, I didn't notice when the girl wrote it backwards, my fault? I told her, you guys are professional, just make it look nice. Now, my mother usually makes my Dominican cakes for occasions but she was very ill that week so I went to Carmen Rosa. I arrive an hour late on Saturday (5pm) to get the cake. What, my cake isn't done? I think, "Ok, they are probably doing the finishing touches on it." As I waited and the first 20 minutes passed, the lady at the register was very dismissive to my question of how much longer. An hour later, well let me not exaggerate, 50 minutes later the cake comes out and I get a thrown together excuse for a cake from a bakery. No apology for the 50 minutes I waited. When I ordered the cake the girl told me it would be a little more pricey because what I was asking for was a lot of work. Had I not asked the lady to see the cake as she was quickly trying to box it up, I would have paid full price. Again, after speaking to the girls, no apology. She took 10 dollars off, thanks. When I showed her an example of the cake I had shown the girl, she tells me, that cake is fondant that's why it looks different. Really? I've been around cake decorating my whole life, I know what can be done with icing, it was an EXAMPLE. To make it all better, the mama to be was sitting in my car outside waiting. At least, the cake tasted good....

The cakes taste great!!!! The best Dominican cakes in New Jersey!!!! BUT..... Those ladies and young girls in the front when they give out the cakes to the customer, they have terrible chicken scratch writing. They dont even know when to use upper or lower case letters properly. Its not always, but theres been occasions where they mess up my orders. I had ordered a cake with Happy Birthday Abuela (grandma) written on it. The lady started with script lettering for Happy Birthday and then puts ABueLa (3 upper case 3 lower case) soooo wrong and those werent in script, the letters in Abuela where separated. Another one "Happy Birthday My Love" pure chicken scratch and it was missing the letter "r" in Birthday. Another Roblox theme cake I ordered, the Fondant on the word Roblox was nothing how I had asked for. I even emailed a picture. It was not the same size or color and style/design. This one was a tall cake so when the lady was going to put it in the box I immediately told her "DO NOT CLOSE THE BOX ALL THE WAY BECAUSE IT WILL SMASH THE FLOWERS ON THE TOP!!!!" The first thing she does is close the dam box lid. Even if she didnt understand english OR spanish OR even didnt hear me, it was obvious like hello its common sense and all I get was a "I'm sorry". Some people take the cakes and dont bother to argue because its already last minute and you have no option but to take it the way it is. Always have a backup, and if you are not happy with your order dont pay for...