I would love a new washer dryer, however The Home Depot “free delivery” service of appliances is horrendous. We have had 3 attempts this past week to get our new washer dryer, however Home Depot’s delivery company is incompetent.

Delivery Fail 1: The first time, they had the washer dryer on the sidewalk outside our home, but couldn’t deliver because one guy had to stay in the truck? How does this make sense to send only 1 man to deliver, install and remove a 600lbs washer dryer? This also happened while my husband was on the phone with Home Depot talking with the customer service rep insisting the truck would be fine, as a cop was standing right there saying it wouldn’t get a ticket.

Delivery Fail 2: We requested a delivery window after 1:30pm, delivery folks show up at 10am. This is after confirming with the Home Depot rep multiple times.

Delivery Fail 3: Again requested a delivery window anytime after 1:30pm. Delivery folks show up at 12:45 and won’t wait until I get home at 1:30. The customer service rep then suggested they just leave the 600lbs washer dryer on the sidewalk for us. So now they imagine we can remove our existing washer dryer from a 2 story walk up and install the new one with no tools or supplies. SERIOUSLY?!?!

I am so furious right now at the lack of intelligence and useless customer service we have gotten from Home Depot.

We had to cancel the order because they couldn’t promise us a different company would deliver our already paid for appliance.