TIVOL — Attraction in Kansas City

My partner and I were on vacation, I wanted to surprise them with a special ring. We were walking by the store when we saw a police officer at the entrance and I wondered why. As we continued to walk, I saw Rolex watches displayed on the window. I put two and two together and I figured why the officer was there. I told my partner I wanted to go in, see the Rolexes because I had never seen one in person and I I'd like to see one, plus I could probably find my gift for them. When we entered the establishment, we were greeted by the receptionist lady who had a very square face. We greeted back. My partner and I went back to the watches that were display only. We started looking and talking about them. We were then were approached by the reception lady and asked if we were doing okay, if we needed help. We replied with 'We're doing fine, just looking around, thank you'. She said if we needed anything, to let her know. We thanked her, turned away and continued walking around. for some reason I immediately felt uncomfortable and felt as if we didn't belong in that establishment, like it was too out of our pay cut. I noticed she had followed us but I had thought she was heading back to the front desk, so I paid no mind to it. we continue to walk around and I had noticed that she was kind of lingering behind us, still, I didn't pay too much attention to it. After walking around for five minutes, my partner had seen that they had lemon water and proceeded to serve themselves a drink and quenches their thirst. I wanted to give them privacy, so I turned around to leave their side and that's when I noticed the lady semi hiding behind the store pillar, intensely staring at us with a menacing look. I was instantly disgusted at how she was watching us so much so that I wanted to leave, I didn't want to be in there anymore. I felt gross. I went to my partner and told them 'the lady is just staring us down. I wanna leave I don't feel comfortable here anymore.' We turned around and she continue to give us the same intense, dirty look, we headed for the front and for some reason this woman walked less than 5 feet behind us and followed us all the way out to the store. Why she did this, I do not know, but never in my life have I ever felt so uncomfortable/discriminated in the jewelry store. I feel it was racially motivated. My partner and I were the only Latinos in during that time amongst 15 other people (all Caucasian) and we were the only ones she did this to. Tivol, if this is how you treat your guests, especially when your store was founded by an immigrant individual, I...

My recent visit to TIVOL in Kansas City was nothing short of extraordinary, largely due to the impeccable service provided by their incredible sales staff. Among them, Amanda stood out not only for her expertise but for her warm and genuine approach, making the entire experience unforgettable.

From the moment you walk into TIVOL, you are greeted by an atmosphere of elegance and sophistication. The store's interior is beautifully designed, merging modern aesthetics with a timeless charm. Soft lighting and tasteful displays create a serene shopping environment that invites exploration of the luxurious selection of jewelry, watches, and gifts.

Amanda was an absolute joy to work with. Her knowledge of fine jewelry and passion for the craft were evident from the start. She took the time to understand my preferences and needs, listening carefully to ensure a personalized shopping experience. Amanda's ability to present options and explain the details of each piece showcased her deep understanding and expertise.

Her approach was never rushed; she patiently answered all my questions, explaining the differences in gemstones and guiding me through various options until I found the perfect piece that suited both my style and budget. Her warm smile and attentive nature made me feel valued and not just another customer.

Amanda, along with the TIVOL team, demonstrated an impressive level of product knowledge. The selection they offer is vast and varied, ensuring that there is something for everyone, from classic styles to contemporary designs. With Amanda's guidance, I discovered pieces I had never considered before, each with its own unique story and craftsmanship.

What truly sets Amanda and TIVOL apart is their attention to detail. From the quality of the jewelry to the thoughtfulness in packaging, every aspect of the shopping experience is meticulously managed. Amanda ensured that the piece I selected was polished and presented beautifully, adding a special touch that made the purchase feel even more special.

In an industry where service can often feel transactional, TIVOL and their remarkable sales associate Amanda provide an experience that is both personal and memorable. Whether you are a seasoned collector or a first-time buyer, Amanda’s commitment to excellence and genuine care ensures that you leave TIVOL with not just a purchase, but a treasured memory. I highly recommend visiting TIVOL in Kansas City and seeking out Amanda for an incredible and rewarding jewelry shopping experience....

So, I popped into TIVOL Jewelry in KC, and guess what? It's not just a store; it's like a watch enthusiast's playground. I’m really into watches, like, really into them. The mechanics, the details – you get the gist. And TIVOL? They’ve got the good stuff: Patek, Panerai, Rolex, Cartier – like a watch buffet, and I was ready to feast.

Now, let's get real – shopping can be thirsty work. But TIVOL’s got it sorted with a solid lineup of drinks and chocolates and like a side cafe on the inside. . It’s like they know that a little sugar and caffeine can make deciding between a Rolex and a Cartier that much easier.

And the bathrooms – yes, I'm going there. They were so nice, I actually took a picture. Who does that? Apparently, me at TIVOL. IF they are thinking of details, like mouthwash, and bigscreens in the bathroom what are they doing if I buy from them?

The real MVPs of the day were Dom and Lisa. Dom’s been around for 20 years, and it shows – the guy knows his stuff. He spent more than an hour with us. And Lisa? She somehow connected my local SLC watch purchase to Bruno at OC TANNER. Small world, right? The whole store oozes this family vibe, which is cool considering it’s been around for over 100 years and is still family-owned. That’s as impressive as much. The inside of the place is laid back but classy – no over-the-top bling or pressure. They're all about sharing their watch wisdom, jewelry etc. which I totally dug. It's not every day you find folks who want to spend time schooling you on luxury timepieces without watching the clock. This was a great experience just being with these great folks.

In a nutshell, TIVOL is where it’s at if you’re into watches and in KC. The staff, especially Dom and Susan, are like your friendly neighborhood watch gurus. The whole experience is rare – like finding that one watch that just clicks. Would I go back? In a heartbeat. It’s not just about checking out watches; it's about feeling like part of the club. It was about the education and great expertise. The experience was wonderful because of the people. Plus, I might need another peek at those...