Ulta Beauty — Attraction in Marysville

I’ve never been in here before and after my experience I will never come back :) I came in to grab one item for a Christmas gift. It’s close to the holidays and I understand that it’s going to be busy. That can be a bit overwhelming for me, so I brace myself before I go in.

Immediately I notice the really strong perfume scent being pumped throughout the whole store. My nose is pretty sensitive to smells so that was already quite repulsive. As I suspected, it was very busy, and the aisles are incredibly dense and narrow. I was lucky enough to find a helpful associate who was able to show me the exact location for what I was looking for, which was great!

Unfortunately things started to go downhill after that point. The register line was clearly not long enough to accommodate the holiday crowds, and there was no signage to indicate where to stand so people were just kind of filing in wherever until the same associate from earlier came by to direct us where to move.

I waited patiently for about 10 minutes in a line that moved quite slowly considering that there were only about 5-6 transactions ahead of me and three active registers. When it was finally my turn, I placed my one item down.

The lady at the register asked me for a phone number. Now, I don’t like to give out my personal information anymore, so I declined to sign up as I did not have a number already and there were still lines behind me, I just wanted to get out of the way as fast as I could. Normally one “no” is enough for cashiers, but this lady HOUNDED me for it even after I expressed my discomfort with it several times. Each time countering whatever excuse I was trying to offer, and then threatening that I wouldn’t be able to return my item easily. I told her I would hope that the one 12 dollar item I’m purchasing as a gift should not require a return, seeing as I was purchasing the exact item requested.

As if the cashier’s threatening dedication wasn’t uncomfortable enough, she then tried to make a snide remark about how I was having a bad day, which definitely was not true up until that point and only that point.

At this time I was finally able to get her to skip the phone number registration screen and pay for my purchase and get out, not before a silly reprisal of the same “I hope your day gets better” sentiment as I was walking out. I’m not the most socially adept person but I can definitely hear the difference between a cheerful tone and a bitter one.

Now, this encounter passed me by with ease as I continued on with my day’s errands, and it wasn’t until I told the story to my spouse that they encouraged me to write a review. We actually found this kind of predatory behavior is commonplace among Ulta employees, which I suspected as much. No cashier is harassing me for my phone number like a bar stool sleaze unless it’s under managerial direction. Frankly, this is absolutely disgusting and unacceptable behavior and I will never again give any Ulta my patronage. I normally have a lot of sympathy for retail workers as their role is so vital and underappreciated, but after the way I was treated I cannot feel that sympathy for the employee who handled my transaction.

If you want to be Costco so bad get a membership counter at...

I wont ever go back to this store or the salon. I tried to make a hair appointment for a silk press and the girls making an appointment didn't even know what it was and they didn't tell me how long it was going to take. I was there from 5:00 to almost 10pm and the girl didnt even finish my hair. Plus she was tryibg to cut more of it off. It didn't seem like she knew what she was doing. When i told her this didnt seem like a silk press, she said there wasnt anything special about the silk press at all. She said it was just to charge people more money. But ive seen the videos with my same kind of hair being done and it wasnt just running the cheap lukewarm flat iron over it over and over. Ive never had my hair straightened like that before. Then she cut the ends before it was even completely straightened. Ive never had my hair done like this before. She said she had only had three black clients in the whole 2 years she had been working there and that my hair was too much work. I paid $100 and something dollars for this and my hair is not even done plus it's already reverting back because she didn't even straighten it thoroughly. I ruined my whole Friday night with appointment and I was completely disappointed. I told everyone I was getting a silk press and curl and all the girl did was use a cheap flat iron. She said she had 10 years of experience and it didn't show at all. The people making the appointment said she was a black hair specialist and clearly she was not. I won't ever go to a salon again. I don't I don't know why they're calling her the black hair specialist if she's never seen a black client. Never again.i came all the way from bellingham for this. I missed dinner with my family for these people's lies. I wasted gas and money and time I won't get back from my busy schedule for this experience. They knew damn well she's not a black hair care specialist and she knew when she saw my hair she could have just said Im too lazy to do this. Then they tried to rush me to pay before i even saw the fibished product and to tip. But it wasnt even finished and i left the store w unfinished hair. Now im going to go to work looking crazy. I'm so...

This afternoon I decided to stop at Ulta as I was running low on my products, I came in with my work bag because it’s easy for me to put all my things in one bag. I also stopped at old Navy! However this time I felt so uneasy and such an uncomfortable feeling as I can tell I was being watched. Let me say I had their shopping bag at hand & my work bag over my shoulder. I walked around xxx times because the same girl was following me. Another one came by me and stared and ask there more infamous question… “ you finding everything ok”. I go to the check out and place both of bag on top of the counter. I have the Ulta Credit Card and I have used it multiple times without ever showing an ID today. I had to show an ID with my credit card, not only that, but as she was putting my products inside the bag, she looked inside my bag first just to see if I had taken anything. I have never felt so uncomfortable and so at ease at a store in my entire life mind you it’s OK for us to take our bags inside the store. The cashier herself said yes it was a good idea to bring the bag that way I could put everything inside Then I corrected her and said no it’s not a good idea because your store employee followed me the whole entire time & she told me not to take a personal!! I honestly don’t know how a person will not take it personally as you know that you’re being followed in the store a store you so like so much and you give so much money to month after the month after the building points and I have a the store credit card!!! I shop for my family for myself!!! This was very uneasy and I hope I find another location to go to. Situations like this helped me to make a big decision not to shop in a store that makes you feel this way!!! Now I can pay off this card & never have to go there again!!!! Thank you made it very easy!!!! Please don’t comment with an apology because that could have been when I was at the store!!!!! My recommendation “Don’t...