Kanoli - Italian Restaurant in Miami Beach — Restaurant in Miami Beach

Horrible! Service was awful. Food wasn't much better. Don't let the nice atmosphere fool you! We had the worst experience that got even more horrible as the manager got involved. I leave a lot of reviews and this will be the longest and the poorest I've ever written. What's worse is that like most places in the area they have an included 20% service charge.

We should have known better from the overly aggressive hostess. But that's where the attention to you ends. Despite it not being crowed at the time it took a while for the worlds-worst-server to greet us and get our drink orders (BTW, the cool looking pineapple drink is $60 bucks).

After getting drinks and saying we needed a minute she disappeared. Spotted her sitting at a table on the other side and flagged her down. None of the other staffed seemed to care AND, it turns out the manager was sitting next to us having lunch. Then it got way worse.

After waiting about 30+ minutes for our food, the hunt for our server continued. Finally we asked another server where our food was and I watched as they did pretty much nothing. I finally got up and expressed concern to the staff members dancing around at the hostess station. I asked them to send the manager over.

The manager never came but the server finally did and she acted surprised that our food hadn't arrived -- she never checked in. She said she would find out what happened only to come back a few minutes later and say, "are you sure your food never came out?". Needless to say we got pretty upset. She said she would get our food. AGAIN, we asked for the manager -- no manager came to our table.

Then, before any food ever arrived, she came back to tell us someone in the kitchen made a mistake and the manager was offering us free dessert or coffee. We insisted they get the food out because we needed to get to the airport. We didn't want dessert or coffee and I also suggested that they should consider a better discount given the fact they messed up so badly.

BTW, I we ordered a salad and a sandwich in addition to some drinks. Simple. Shouldn't take long at all.

Salad finally arrived, but no sandwich. Waited even longer and it finally arrived. I then asked her for the check and guess what... it was wrong (added items) and only took off 10% of the normal 20% service charge. I got up and went to hunt down the manager.

When I found her she tried to talk down to me and blame the kitchen again. No apology. I asked her to fix the check and consider giving us an additional discount for the horrible service. When she brought it back to the table (first visit) she acted like the horrible service was no big deal and smiled and laughed.

Quality restaurants and good managers, apologize and often cut the bill in half when they screw up this badly. One time many years ago I had a restaurant zero out the bill when they only screwed up half as bad as this place.

This is NOT a quality restaurant or an even mildly talented manager or staff. They stuck by only discounting the check with 10% off the 20% service...

From the silent traveler to all of you be well be blessed be positive. As I've always stated no establishment will be 100% perfect. It's been a long time since I've been in Miami this time I was down on Ocean boulevard right where they did the scene for bad boys for Life. We stopped this this restaurant because I just came off of a cruise ship and I definitely wanted chicken piccata again cuz what they had on the Italian cruise ship was great and I was hoping to get the articity of a full-blown chicken piccata from an Italian restaurant. Even though most of the staff if not 90% of the staff was not Italian. More latin-based than anything. But it doesn't mean you can't make an Italian dish no matter what culture you're from. But what I do know is when I ask are these actual truffle fries not fries with a artificial flavor of a truffle sprinkled on my fry that's what I ask. The service was respectable but there was definitely a breakdown in communication. And I really wasn't happy to get french fries that had a seasoning of truffle sprinkles on top of it. when I was in Italy I had actual truffles that were cut into french fries. And I don't mind paying for it because they are excellent. Anyway the chicken piccata was nice, wasn't as juicy as I had before but it was nice. There were a few things missing of the flavor but it served its purpose. And the one thing I would say that when you get a final bill they need to leave you with the itemized part of it so you can see it. Now the true question is would I return back to this spot if you want Italian food you going to have to find it somewhere else cuz you're not going to find it at this place. But it isn't a very nice location there is a lot of great things to see around and walk to once you finish to eat they do offer a hookah for your smoking pleasures before after or during. So they offer a variety but if you're looking for a great Italian place a good Italian place a okay Italian place you going to look somewhere else. But like I tell everybody that is for me because I have been to Italy several times and love it versus others that have never been and doesn't know what a true Italian meal is. But I didn't bring this up because it was really no point in doing it because I'm just visiting Miami but will I be coming back again no from the silent traveler to all of you be well be positive be...

There are quite a few Ocean Drive restaurants but none are like this one. If you've come to the beach for sun and fun you need to experience this garden, terrace style eatery at least once.

In the mornings, they have $10 brekkie deals. In the afternoon, they have happy hour. They have oversized drinks. They have hookah. They have wings. They have ribs. They have lamb chops. They literally have it all.

Looking for a coastal Italian meal? You're in luck because that's Chef Rodrigo's specialty. Their tuna tartare is a favorite and hits all the right notes with avocado, sesame seeds, and a hint of mango. The shrimp scampi over linguine is satisfying and filling. Pro tip: ask for extra spice.

A restaurant named after a dessert cannot afford to fail on it. Well, in this offering, you get a cannoli trio (the small ones, cannolo are the big ones) plated with coffee gelato, strawberries and a chocolate drizzle. NOTE: If you're allergic to nuts, sliced almonds are a garnish but easily left off.

Their coffee is authentic Italian coffee, so go ahead and order a double espresso and put your gelato in it and have an affogato. You're welcome.

Is it cheap? No. But you're also experiencing Ocean Drive in all its glory. Sit on the terrace and people watch as the Lamborghinis pull up. At night, there's live entertainment with no cover. Enjoy the beach the way it was meant to be: outdoors. Do go. A...