Hotel Ocean South Beach — Hotel in Miami Beach

This was a very expensive stay that missed the mark in many ways.||The location is prime, which I suppose explains the price ($400+/night), but it was not enough to warrant the terrible experience we had. We only chose the location for its proximity to the cruse terminal. We booked directly through the hotel website. I saved the confirmation number when I booked luckily, as there was no correspondence from the hotel at all. Not an email confirming the dates, price, confirmation number, nothing. Never heard from them. I booked more than a month in advance and so when I searched my email for the details beyond the date of arrival and confirmation number, I found nothing because they never confirmed by email.||As we were at the airport waiting to takeoff, I was curious if they offered a shuttle from the airport so I looked up their number online and called. It didn't even ring. Just a dead line. I thought maybe I was having service issues since I was in the airport, so I waited a while and tried again, nothing. No ring, no out of service message, just dead air. I got their email address and emailed them to ask about the shuttle and turned my phone off for the flight. When I landed in Miami, 6 hours later, I checked my email. No response. I tried the phone again, dead air. So we got a Lyft to the hotel. During spring break time, it's apparently diffictult to drive directly onto Ocean Drive so to avoid additional charges, we had the driver drop us off a few blocks from the hotel and schlepped our luggage. This would have been good information to share with guests, ya know in a confirmation email perhaps, or by phone when I called.||When we arrived, we were waiting in the lobby while the one person working there helped another customer. Just for curiosity's sake, I called again - still dead air. When it was our turn to speak with the front desk representative, I told her the phone wasn't working. She said she was aware and it was because they were under renovation. Unsurprisingly, they figured out a way for the credit card machine to work, and their computers, but couldn't find a way to have a working phone for their business. This is unacceptable and ridiculous. It's the service industry, you need to be reachable by your customers. I then mentioned that I had also emailed that morning. She then opened the email and said, Oh I see it here, I missed it. Again, just terrible customer service.||The room was ok size wise, but not without eccentricities and issues. The cleaning staff were having very loud conversations in the echoey hallway outside our room. Literally yelling things to each other at opposite ends of the long hallway, someone's phone kept ringing and they kept ignoring it. The gap under our door was huge (I am pretty sure a large cat could slip under) and provided no help in drowning out their boisterous conversation. At night, we put our bags and an extra pillow in front fo the door to block the light and some of the noise.||There was nowhere in the bathroom to hang a hand towel, nor anywhere to hang your bath towel other than the handle on the shower door. We discovered on our second day that there were actually some hooks in the wall, behind the door, but they had been used to hang up the ironing board. The TV was wall mounted and had a cable box just perched precariously atop the flat screen. I have no idea how it hasn't already fallen to the ground. There was nothing holding it in place.||After we both washed our hands upon arrival, the sink held water as it was apparently clogged. We left the room for sightseeing and dinner and upon our return several hours later, there was still standing water in the sink. We weren't hopeful that they would be able to fix it in a timely manner and were going to just wait it out, but by the morning, after several uses, it was getting to the point where we would no longer be able to use the sink. I would love to have been able to pickup the room phone and call the front desk for assistance, but as mentioned, they chose to have no working phones. I got in the elevator in the buliding I was staying in and went outside to get to the lobby building, found someone at the desk and told them what was up. They said they would send someone up. The maintenance/housekeeping representative arrived with a plunger. She spent a good ten minutes and a LOT of elbow grease to unclog the sink. When she left, we noticed that the sink basin was no longer at the top of the countertop. It had been separated by all her forceful plunging. Now it looks bad and will likely have additional issues in the future.||There was no coffeemaker in the room, so on our first morning, I went down to see what the options were for the included breakfast (a muffin. literally one was left when I walked down at 8:30AM). There were two other guests waiting to get coffee from the smallest, non-commercial Keurig machine I've ever seen. This was the only way to get coffee for ALL the guests in the hotel. It had to have its reservoir filled manually in the nearby water cooler and no one from the hotel was filling it. This was 100% self-serve. The guest before me didn't know how it worked so I filled the tank for her. Then she ran water through the last guest's pod before I helped her figure out the deal. No instructions and no assistance were offered by the hotel staff. $400/ night warrants at least some brewed coffee or an in-room method.||There was also a huge leak of some sort upstairs from the lobby. There were big bubbles in the ceiling spewing water. There were at least 5 separate areas of leaking water being captured in several cans, mop buckets, whatever...

This was a very expensive stay that missed the mark in many ways. The location is prime, but it was not enough to warrant the terrible experience we had, nor the $400+/night. We booked directly through the hotel website. I saved the confirmation number when I booked luckily, as there was no correspondence from the hotel. Never heard from them. At the airport waiting to takeoff, I was curious if they offered a shuttle from the airport so I looked up their number online and called. It didn't even ring, no out of service message, just dead air. I emailed to ask about the shuttle, turned my phone off for the flight. In Miami, 6 hours later, I checked my email. No response. I tried the phone again, dead air. Got a Lyft to the hotel. When it was our turn to speak with the front desk representative, I told her the phone wasn't working. She said she was aware and it was because they were under renovation. Unsurprisingly, they figured out a way for the credit card machine to work, and their computers, but couldn't find a way to have a working phone for their business. This is unacceptable and ridiculous. You need to be reachable by your customers. I then mentioned that I had also emailed that morning. She then opened the email and said, Oh I see it here, I missed it. Again, just terrible customer service. The room was ok size wise, but not without issues. The cleaning staff were having very loud conversations in the echoey hallway outside our room. Literally yelling things to each other at opposite ends of the long hallway, someone's phone kept ringing and they kept ignoring it. The gap under our door was huge (I am pretty sure a large cat could slip under) and provided no help in drowning out their boisterous conversation. At night, we put our bags and an extra pillow in front fo the door to block the light and some of the noise. There was nowhere in the bathroom to hang a hand towel, nor anywhere to hang your bath towel other than the handle on the shower door. We discovered on our second day that there were actually some hooks in the wall, behind the door, but they had been used to hang up the ironing board. The TV was wall mounted and had a cable box just perched precariously atop the flat screen. I have no idea how it hasn't already fallen to the ground. There was nothing holding it in place. After we both washed our hands upon arrival, the sink held water as it was apparently clogged. We left the room for sightseeing and dinner and upon our return several hours later, there was still standing water in the sink. We weren't hopeful that they would be able to fix it in a timely manner and were going to just wait it out, but by the morning, after several uses, it was getting to the point where we would no longer be able to use the sink. I would love to have been able to pickup the room phone and call the front desk for assistance, but as mentioned, they chose to have no working phones. I got in the elevator in the buliding I was staying in and went outside to get to the lobby building, found someone at the desk and told them what was up. They said they would send someone up. The maintenance/housekeeping representative arrived with a plunger. She spent a good ten minutes and a LOT of elbow grease to unclog the sink. There was no coffeemaker in the room, so on our first morning, I went down to see what the options were. There were two other guests waiting to get coffee from the smallest, non-commercial Keurig machine I've ever seen. This was the only way to get coffee for ALL the guests in the hotel. It had to have its reservoir filled manually in the nearby water cooler and no one from the hotel was filling it. This was 100% self-serve. No instructions and no assistance were offered by the hotel staff. $400/ night warrants at least some brewed coffee or an...

Let me start by saying this was our Honeymoon, and we booked this trip through the Hotel Ocean website. The only reason I'm not giving a negative number is because Google won't let me and the staff made up for the initial experience. We arrived to a giant party out front and wasn't sure if this was our hotel. The music was super loud. After verifying the address we had to be lead to the reception which you could not find if not taken there. The receptionist Angelo was very friendly but the "front desk" set in a musty environment in what appears to be a hallway converted due to construction. Angelo was very hospitable and processed us up to the room quickly. He charged us for the complete week stay upfront which seemed strange to me because we have never done that before, even my wife who works for central booking said that is not usually how it goes. We were shown to the elevator where our room was through a dusty lobby under construction. When we got to our room it was not as advertised. The room on the website seemed much larger, and because we were on our honeymoon we requested a balcony. We were told when booking there is only one balcony in this hotel and you must request it. So we did and thanks to the young lady she got us the balcony room. But upon arrival we found out that was a lie. There are several room with balconies. The balcony view is obstructed by the room of the lobby, and you can barely see the ocean. But we could not stay on the balcony because the music was so loud. There was saw dust all over the window, and balcony door from recent renovations. The love seat that was in the picture on the website that was supposed to be in the room was in the hallway and would not have fit in the room anyways, not without blocking the door to the hallway or to the balcony. While sitting in the room it felt like the music was being played inside the room and stayed like that until we left a couple hours later which had to be close to 11 at least. We ventured into the bathroom and there was not a bathtub as originally advertised on the website. There was also a door that said fire exit no re-entry which seemed strange to me. So I opened the door to see where it lead and it opened to a set of rear stairs down to what appears to be an alley. I checked the door and there was a way to open it from the outside with a key but there wasn't away to secure it from the inside. That made me VERY uncomfortable. At this point we had seen enough and asked for another room, Angelo tried to accommodate us but every room was consistently worse. One smelled like urine, and had a filthy rug in it, another was bigger but it wasn't an ocean view like we asked and the bench at the end of the bed was filthy. You can still smell the strong smell of fresh paint in some places and the paint is even on some of the windows. At this point we were very disappointed and very tired and asked to be put in a suitable place or have a full refund. Angelo through his tireless effort was able to work with the Breakwater Hotel which is the parent company of this Hotel I believe and got us a great room oceanview, clean, and quite. We were able to salvage our honeymoon although off to a very Rocky Start. We did ask what time did the music start and he said well they turn it down around 12, be asked what time does it stop and being honest he just said that the restaurant turns it down around 12 or 1 depending on the night. If you are college kids looking to have fun then yes go for it. But if not I suggest that you go else where. Highly suggest. We loved...