The Webster Miami — Local services in Miami Beach

BUYER BEWARE CEO Laurent Malecaze IS RUNNING A SCAM AND MUST BE STOPPED!! THEY WILL SHIP YOU BACK YOUR RETURN WITHOUT NOTICE SO THEY DON'T NEED TO GIVE YOU A REFUND. I ALREADY HAVE AN ATTONEY GENERAL COMPLAINT AND BETTER BUSINESS COMPLAINT OPEN. I WAS ADVISED THIS IS NOT THE FIRST OFFESNSE THE WEBSTER HAS COMMITTED.

First and likely last order with Webster.

Almost immediately after speaking with the rep, I got an email update stating the sweater would arrive by December 31. Then on December 23, I got another email stating that the sweater had been delayed, again, with a new estimated delivery date of February 17. Without warning, on December 30 I got a shipping notification, and the sweater arrived on December 31.

The box had a very large gash torn into it from the inside by a piece of the fabric that pushed itself through the box and was partially sticking out. I opened the box to find that almost every piece of the sweater was completely insecure, unprotected, and appeared to have been simply thrown into the box. Even the tag had been ripped off and was rolling around loosely inside the shipping box.

The packaging indicated that this sweater was used! Odd, given that on Webster site they describe the sweater as new as being part of the Everly Amiri brand, with no mention of it being sold as is. I immediately called Websters customer service number, told them what was going on, and was advised it is what is is.

In the meantime, I've tried calling FARFETCH and AMIRI'S customer service line (no one picked up) and emailing customer service (no response to my email), to no avail. Will keep trying, but if they tell me they can't rectify the issue prior to March, I'll be opening up a civil law suit on each and every employee involved in the company. This is one of the very worst experiences, if not THE worst, I've had with a retailer. I don't...

I don’t even know from where to start. Went in the store attracted by the Balenciaga shoes that was with 50% of discount (from 850 to 425 + taxes) still not that cheap, right? Anyways, at that same day I discovered that the “Balenciaga” shoes that they sold me was FAKE! Went there the other day right in the morning so I could have this solved. First they refused to do the refund, with some shade excuses that made no sense to me since they have the return policy within 28 days from the purchase date written on the receive. Second of all, how does a store sell a FAKE Balenciaga shoes as if it’s original? Third, the store manager was super rude to me, treated me as if they were making me a favor saying “ we don’t usually do refunds but this time I’ll be making an exception”

PS: I still don’t have my money back in my card.

Don’t buy at this place, it’s very tricky, dishonest and they’ll probably try...

Nobody asked to assist us, but had an employee following behind us, from room to room and floor to floor. I was wearing Jacquemus and Dior, but even if I wasn’t wearing anything like they sell in the store, it’s unfortunate to create an environment of fear and mistrust for a new potential client. I was saying “omg my sister would love this store!” because she is a designer (Chanel) shoe saleswoman. I took a pic of a bag she wants to send to her, and the employee following us shouted at my friend across the room (who didn’t have her phone out) for us to stop recording. Why not address me directly? He proceeded to walk behind us fixing everything we looked at or touched. SUCH a bizarre, weird, and uncomfortable luxury shopping experience. The products and designers in-store are very cute and trendy, but they only have one of everything in random sizes, and they don’t offer to assist you with...