Men's Wearhouse — Attraction in Miramar Beach

Why is 0 not an option for a rating? 12 minutes standing in the store at the front door, peering around in desperation for assistance, and going unacknowledged.. broke me. With five associates in the store and one free to stand behind the counter and text message with her mouth agape, presumably breathing through it, really left me void of any patience. I gathered myself and approached the tux rental counter, while again, I patiently awaited acknowledgement from the associate there. She looked at me while she was helping her current customer, but did not smile or make an effort to let me know she could help me soon. When she finished speaking with that customer, I asked for some assistance. She proceeded to shout at the young lady up front, who was still text messaging, and inquired of her availability to assist me. At this point it had been nearly fifteen minutes since myself and those with me walked in the store. I felt a sense of relief when she came over to help. The sense was short lived, after I asked the young lady a few questions about styles and colors for the tux rentals, she drifted back to the counter and continued to work hard at doing nothing. She still had not answered my questions. Since it seemed as though we were not only unwelcome, but unneeded as customers, my party and I began to pull together the tux ourselves. We moved about the store freely pulling things from displays as we were being ignored and unassisted. We would have rather not been in a position where we felt we needed to disturb the displays, but again no help! I made my way back up to the counter after I found what style and color I thought would work and asked the desk associate for help once more. She proceeded to find other things that needed her attention more, like walking to the back of the store. The young lady working the rental desk had helped two other customers that walked in after us in this amount of time without helping us. A member of my party asked me not to leave as I had basically given up and he sat in an available chair at the rental desk and waited for that associate to acknowledge him. In the mean time we had asked for someone to measure our best man as he had to leave soon. We had been there an hour and a half at this point. The front desk associate finally came back and helped me check out, and she did so with and abdominal attitude. She rolled her eyes at me countless times. I had to excuse myself and allow my fiance to finalize the details with her. I called cooperate because there was no manager available and if there were I wouldn't have been able to speak to them since everyone was obviously unavailable. Cooperate did what cooperate usually does by extending an apology and calling the store manager. Sorry that the 20% off feels like a slap in the face to me. I was told by cooperate that I had to speak to the store manager to get the discount. When I called the store manager informed me that he knew who I was and defended everything his employees did. He said they were busy and I should have made an appointment. His associate however, told us appointments were not necessary when I asked, and of course rolled her eyes. These were the MOST MISERABLE AND INSULTING two hours of my life. Too bad there is no where else to go. I will never do business with them again. If you need help from these people you should speak with Devin. She is the original person I worked with when we picked out my fiance's tux four months ago and she is a monumental employee. She gave exceptional customer service and she is profoundly good at what she does. It is clear that she may be the only one who cares about the quality of service here. I hope that she has an opportunity to work somewhere that is on par with her...

Rented a tux for an out-of-town event. Was taken care of promptly and was happy with the rental price.

What did not go well was when the rental arrived: my pants were much too small. Whoever picked the order in the warehouse made a mistake, and the staff were able to get the correction moving.

Called two days later and asked if the correct pants were in - and was told yes. When I arrived it was clear whoever answered the phone didn't carefully check this, so I drove all the way out there for nothing.

Two days after this, I call and see if the correct pants were in - and was told yes. When I arrived an employee handed me the rental with the wrong size still included. So I asked them again to check. The correct size pants were there, but nobody took the time to put them with the rental.

Returning the rental at the Gainesville store took less than 60-seconds. A happy ending!

I would recommend checking all orders for accuracy before notifying customers of their arrival. Additionally, employees should verify information before telling customers something is in-store when it definitely isn't. I lost time and a small bit of money because of carelessness on a few fronts.

TL;DR: Got what I needed, but with a few avoidable headaches...

Walked in to no greeting it was literally like a ghost town in there, women sitting at desk then proceeds to say welcome in “guys” as in plural as in more than one let me note I was by myself guess she just heard me making noise I mean it was a ghost town in there shocked she didn’t say that sooner i peaked over one of the fixtures and see her sitting like a shrimp I don’t know if she was on her phone or off in la la land somewhere but there she was wORkINg hARd she didn’t even at least ask me if I needed help or was looking for something specific it would’ve been super helpful considering the place looked like hurricane had pasted throw this place is SUPPOSED to be a high quality suit place but I think I would have found something better at MARSHALS :) or maybe ROSS. lol. Thank god the nice gentleman NICHOLAS came from the fitting room helping a customer to come an assist me I was literally about to walk out he was very helpful and sounded like he knew what he was talking about shocked that someone at work is actually working would not recommend this place to anyone but if your desperate like SUPER desperate asked for NICHOLAS SNELL he’s the one that will provide you with the...