TownePlace Suites by Marriott Nashville Midtown — Attraction in Nashville-Davidson

TL;DR – Great Hotel, But Avoid the Gravel Parking Lot

If you’re visiting Nashville and staying at this hotel: ✔️ Beautiful, clean rooms ✔️ Excellent service ✔️ Gorgeous city views 🚫 DO NOT park in the gravel self-parking lot — multiple break-ins, no cameras, no lights. Use valet or rideshare instead.

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READ THIS IF YOU’RE NOT FAMILIAR WITH NASHVILLE

The Awesome: • The rooms here are beautiful — spotless, comfortable beds, soft pillows, and thoughtful touches like your name appearing on the TV. They didn’t miss a detail. • Views from the upper floors are stunning and definitely photo-worthy. • The valet team was friendly, helpful, and extremely professional. • Angela at the front desk deserves major recognition. She was genuinely kind, warm, and efficient — the kind of person who instantly makes you feel welcome.

The Not-So-Awesome: • Parking in Nashville is a nightmare. No free parking anywhere, and 24-hour lots can run as high as $100. Rideshare if you can — it cost us about $15 (with tip) for an Uber to Broadway from this hotel. • The hotel offers two parking options: Valet Parking: Safer, but a bit pricier. Gravel Self-Parking Lot: Cheaper, but unsafe. We chose self-parking because it was $33 for 24 hours (vs. $40 for valet), I drive a manual sports car and prefer others not drive it, and I wanted unrestricted access. What we didn’t know at the time: • The total for parking after a service charge and sales tax is only 50 cents less than valet parking • The gravel lot is unlit, has no cameras, and has had several recent break-ins (confirmed by staff and security). • The only security is a guard who patrols occasionally at night. • The lot is operated by a third party company called Parking Management Company (PMC) — not the hotel.

Unfortunately, during our one-night stay last Wednesday, my car and another guest’s truck were broken into. My window was shattered. I had to drive nearly 10 hours home with no window — and if not for a crash wrap I picked up thanks to an insurance tip, it would’ve been even worse.

I was notified at 3 AM by Nashville Metro Police. When I asked the front desk around 4 AM if I could move to valet for free due to the break-in and exposed window, I was met with an indifferent response and told they couldn’t “guarantee I wouldn’t be charged.” I ended up unloading everything into the room. Thankfully, a kind valet attendant let me temporarily park in the employee parking area — I really appreciated that.

The next morning, both hotel and PMC management were very apologetic. PMC refunded my parking fee. When I raised concerns about the lack of lights/cameras, the hotel’s GM said they’ve been trying for months to get them approved. As someone who’s worked in a corporate settings, I get the red tape — but guests should be warned about the risks until those safety measures are in place.

Final Thoughts:

The hotel itself? Amazing. I’d definitely stay here again — next time, I’m flying. This review is meant to raise awareness, not bash the property. They truly nailed the hospitality side, but parking safety must be addressed — or at least disclosed — to...

Like other reviewers mention, the hotel staff is super nice and my room was clean and tidy. A bummer that it's valet only parking...I'm perfectly capable to navigate a parking garage on my own.

The location is good. You can walk to downtown Nashville if you want to. It's about 1.5 miles to Broadway. Or a quick Lyft will get you there for about $10-15 bucks, which is about the same price as parking downtown, so you might as well catch a ride.

Two nitpicky items held this back from a 5-star review... The bar is not yet stocked or ready to serve guests. The bartender was super nice and explained that he and the manager are working to gather the inventory of needed liquors and build out a bar menu. They had one beer on draft. The bar and food should have been ready to go when the hotel opened for business 8 weeks ago. We were hungry when we arrived and ended up using Grubhub to get some Mellow Mushroom delivered.

Checking out was a pain. The hotel has three elevators: 2 for guests and 1 for staff. One of the guest elevators was down for maintenance this morning, forcing everyone onto one elevator. I was trying to check out, so I had a luggage cart full of stuff that needed to be taken down and loaded into my vehicle. But due to the one elevator situation all the elevators were packed with people trying to leave and it took me a full 20 minutes to finally get an elevator empty enough for the cart. I called the front desk to ask for help and they simply apologized for the delay. When I asked if I could use the service elevator instead, they initially refused saying it was staff only and I had to ask if a staff member could come up and escort me down since I was waiting so long. They said they'd look into it, but no one came to help.

Also even getting the luggage cart was a pain. There were no carts on the first floor, where they're supposed to be, and no carts in the lobby. Rather than help me hunt down a cart, the staff member told me to check every floor. Remember, one elevator is out and the other is working non-stop... so I took the stairs and had to literally check EVERY floor, until I found a stranded cart on the 10th and top floor.

All of this could have been handled much better. I guess the staff is still a...

[Edit: Did not book through a third party and booked directly through Marriott. Was still an overall disruption and stressful cancellation but was able to receive assistance from the manager Hudson who corrected understanding of the situation and was helpful in remediating as much as possible]

Horrible experience at this Marriott. My husband and I booked a room here from Thursday to Sunday for a wedding event. Our flights to Nashville on Thursday were repeatedly delayed and eventually cancelled with a new flight only the following day. While we were at the airport, I called the TownPlace Suites hotel front desk. Spoke with a gentleman about the possibility of getting a refund for the first night that we would miss since we would only be able to arrive there the next day. He looked up our reservation and since we had done a nonrefundable prepay and save fare, we would not be able to get a refund for the first night and would still be paying for all nights.

We arrive the next day and find out our booking had been cancelled since we did not arrive the first day of our booking?? We received no emails or calls that they would be doing this either, just cancelled out of the blue. They told us we should have called if we couldn't make the first day...which we had already done. AGM was extremely unhelpful and even suggested that he had been there the entire evening before and didn't recall receiving a call from us. I pulled up my call logs to show him my almost 10 minute call after which he said I don't doubt you called? So why suggest we didn't? Asked him how we could have avoided this situation if we did everything we were supposed to and he had no answer. The hotel was fully booked so we couldn't be put in a room. Said he would help find another Marriott nearby we could move to. We were in a bug rush to get to our event which we also expressed to him. He spent a lot of time just answering the front desk phone and very slowly googling Marriotts nearby with no sense of urgency. Did not feel like he was even trying to help the situation at all. Eventually my husband found and booked a different hotel (not a Marriott) nearby and we rushed there.

Overall, horrible experience with a complete lack of...