[salon]718 Bay Ridge — Attraction in New York

Worst salon experience I ever had! Left in tears, lost a great deal of money and to top it off I was stigmatized for my martial status and nationality. It was a difficult situation, that took time to relay publicly.

In late March I went to Uzma looking to do a honey balayage but unfortunately she did a terrible job. Large bold streaks instead of seamlessly blending the highlights into the base color. Highlights were also placed way too high and washed out my olive skin tone. My base color was different from the top to the bottom of my head. She then proceeded to add glaze to mute the vibrancy for the golden highlights. I walked in hoping for golden highlights only to be left with disgusting beach blonde highlights that didn’t suit me at all.

The word part was Uzma’s treatment of me. For context we’re both of the same nationality and people in our community often think they can mistreat one another and get away with it. After mentioning that she married young she asked me of my martial status. I mentioned that I was single with no kids and stated that I think marriage should be delayed as long as one can to which she strongly disagreed. I asked me what my age was and when I mention that I’m 30+ she responds with “oh.” A subtle but extremely judgmental response to my personal life that she had no right to.

Uzma also happened to have immigrated from the same city that I have ties to. I casually asked during my time there where in the city she is from only to be met with more disdain: “What do you know about the city, you’ve never been there.” I mentioned that I have family there and where they lived. Uzma told me where she was from and it became apparent that she was reluctant to share that she comes from an underprivileged area. There’s no need to feel stigma Uzma, and since you do feel insecure I suggest not project or take your insecurities out on the people who pay you for a service. Uzma also made spiteful comments about the thinness of my hair. Once she was done I was running fingers through and was disappointed with the end result. Uzma snaps at me stating “I’m just styling your hair” to let me know that my hand was in her way. When I get home I see that Uzma didn’t style it correctly and my hair is a frizzy mess thanks to her.

Uzma, thank you for letting me know that being 30+ single and no kids and MILLION times better than being married with children but bitter, emotionally unstable and angry with the world.

I had spoken to the manager Gloria about Uzma’s behavior and unfortunately the situation was mishandled. Although Gloria validated that Uzma crossed the line, she also complemented her. Perhaps for others, Uzma has been a great hair dresser, however complementing her implies that you’re questioning my experience. This shows a great deal of limitations when you’re handling upset clients.

I was sent to the salon’s dumbo location to have this mess of my hair fixed by Annmarie. I had mentioned how unhappy I was with my initial visit. Upon knowing of my nationality Annmarie implies that women of my country don’t like bold looks which is why I wasn’t happy with Uzma’s work. Ma’am, DO NOT MAKE GENERALIZATIONS WITH A PERSON’S BACKGROUND. I simply just don’t like botched jobs.

Annmarie decided to give me lowlights which again my end result was horrible. I was left with pitch black hair and white highlights looking similar to witch’s hair. I was so dismayed, that even though I was asked is I was happy, I couldn’t relay my true feelings because each of the three women disappointed me so much.

I went home and after a few days the only thing that really save my hair from the mess that Salon 718 made was a box of henna dye. Both locations were trying to push me to come in for a reappointment because “we book up quickly.” However established businesses really don’t need to push for appointments, clients will be able to see that for themselves.

I really wanted to like this place and may have done so if maybe I picked someone else. But if you have curly hair and contradict patriarchal norms,...

THERE IS AN EDIT TO MY ORIGINAL ONE STAR REVIEW AND IT DOESNT MAKE IT BETTER

I have to start off with saying I have been going to da noi for years, and always loved it , I met with my favorite stylist and she worked to try to make me blond and couldn’t I had been using black box dye, anyway I didn’t mind that but the pricing was reasonable, I could cut the dye, toner, blow out for around $250, maybe a little more it’s been a while since I went in and said to my stylist let’s just go back to black !! Any way my daughter who had virgin dark brown hair wanted to go blond, my stylist didn’t disappoint and made it happen, again bc she has very thick hair was around $350x still no complaints, the owner of da noi decided to sell to salon 718 so when it was time to make my daughters touch up appointments, there were new rules, the bleach was by the bowl, when my daughter got off the sit she was told the charge was between $7 and $800 .. first let’s just say we were both very surprised at that number the ridiculous up charge to especially loyal customers came as a complete surprise and before someone says why didn’t u ask the price, well why would we when it was the same price for around 2 years, and just a dramatic change was even more shocking …. I won’t name my stylist because she is incredible, but I had to find another salon who actually does the work just as good or better , went from 5 hours a visit to 2 and is $250, in fact for $20 every month my new place does my daughters crown and around ears touch up. Even for bayridge the prices are ridiculous… Now I’m seeing a great girl in Dyker Heights … so don’t accept the hype , find a place u can afford especially if you have hair that needs up

EDIT

AFTER POSTING THIS THE MANAGER GLORIA REACHED OUT TO ME TO TRY AND “FIGURE OUT” what happened … after a few days she gets back to me and try’s to explain to me what happened, someone got promoted, and she apologized that my daughter didn’t receive the “new “ price of services she had be enreceiving for about 2 years … she then offered me a $500 gift card, and said if I agree I have to sign an agreement ? for what? WHY DO I HAVE TO SIGN AN AGREEMENT ? We won’t be coming back ? She even said to go to another location. We cannot afford $800 (with the new price change) every few months. Maybe some of their clients can but I cannot, so I said instead of a credit we won’t use, I said refund my daughter $500 and I will take down the review and guess what happened she didn’t respond. She went radio silent ! She was trying to buy the negative review with a service done by them, that would still have money coming out of my pocket So salon 718 bay ridge you get a...

I went in for a consultation, explained what I wanted done to my hair, and told them about my hair allergy. The next day, I got my hair done by Jess. She said it was ammonia free and that it would be okay. The same day after getting my hair done, my scalp started to itch and continued itching through the night. This morning, it’s red and irritated and my allergy has begun and will get worse. I called for a partial refund because I voiced my allergy, and not only did they fumble around with words, blame it on a hairspray, and constantly switched the phone between Jess and the front desk receptionist, but Jess (believing I was “Hannah’s Friend” and speaking to me as if I wasn’t the client) lied and said “Hannah was speaking to me with her phone because she didn’t know English too well.” Once I clarified that, again, I AM THE CLIENT that she had, she said “wait.. I’m confused..” and I was put on hold again. Once taken off hold for a few minutes, they brought up the waiver that I signed, where they didn’t specify the allergy that I told them and said the form says no refunds. I should’ve looked closer. So overall, they lied to me (thinking I wasn’t the client) and tried to cover themselves with the form and refused to take any accountability and blamed it on hairspray. Never going back here again and I advise EVERYONE TO READ WHAT YOU SIGN BECAUSE THEY WONT HELP OR TAKE RESPONSIBILITY AFTER THEY...