Brooklyn Paramount — Attraction in New York

Went for a show last saturday (8th march 2025)

Show was amazing. Place is beautiful, the architecture and the acoustics are insane!

Now the organization... a whole different story. We bought an early entry merch bundle.

No email with instructions for the merch or early entry.

Email to say download live nation app. Contacted support to end up checking tickets on ticketmaster app.

We got there... surprise! no merch!! We should be receive it by post .... not specifics on nothing. We cross our fingers or fill for a refund I guess...

The early entry is so unorganized it makes pointless to pay it. Literally the poor guy that was the very first one on the line during 5 hours ended up on fourth line only because the girl on our Door (second door from the merch kiosk to the bar) didnt open at the same time than the other doors. We got Lucky to be in the second line behind short people but we were very close to be on a bad spot (we were the 4th on the line before entering)

So when you go inside there is no lines or order at all basically, as simple as that. Actually people were in line just to learn from a random guy that it was the line for the kiosk merch (yup, that can tell you about how appropriate the location was) and then he says "you are in now just go to one door and wait for them to be opened"

We traveled from Canada for this show we were there on time to be at the very front and the organization took that from us. We actually needed to insist the girl TWICE to open the doors because the other opened already. Its so frustrating just to think about this again... ZERO COORDINATION. No one to say by radio or to the door people (OPEN THE DOORS) NOTHING !! Of course, if you respect the order of the line no need to do that, but if you dont at least give people the same chance to be at the front... seriously!! I am so frustrated just by thinking about it right now.

End of the show, coat check... what a nightmare. It was like it was opening night for the venue and Live Nation.

Sending people to lines that led to the bar by a kid with no idea on what he was saying or doing. Then supervisors looking at eachother losts on what to do to fix it... saying to each other, someone messed up the line... again it was like living the opening night. E-tickets on the wallet for coat check are literally useless. They do it with your phone number at the end...

Bar expensive, but it is NY and I get it 50 dollars plus tip for 2 beers and 2 shots. Thats like that, but still!

If the show wasnt as good as it was I would probably fill for a total refund, it was just unbelievable... this is a venue from Live Nation at NY !!! You need to step up big time guys! The experience was not acceptable in any way, nor any level.

People in this venue need training or operations management and coordination need to get serious. I know the industry, it is another show and some things go better at certain shows than others. But first thing to be aware and sensible of is: This people come for a show that could be once of a lifetime opportunity and to see someone that means something to them. It was a rule I gave to my team in a venue that I worked. To keep that in mind everytime and to not get lost on the "another day at the job" mindset. Specially for people in charge of anything related to the actual show experience.

Who was in charge to coordinate the merch and send the links to register and receive the merch ? Who is in charge of coordinating the queues once the people are inside ? Who calls doors open? Dont you have a signal? *girl on our door didnt have a radio Who coordinates the coat check and exit?

Get those people together and tell them to improve and how. Management be humble to recognize you need to do more for your team on the venue. Because this last Saturday it was opening night all over again. I expected so much more from Live Nation and this Venue.

You guys are open for a year now. All these are 101 venue management/ coordination errors, 3 strikes out 3 for the same show. Not...

Edited 5/30/2025- Updating after a couple other experiences: Indio Thomas reached out to me regarding my first impression and bad experience at this venue. We spoke over the phone at length, in which he didn't discount my experience at all and then took the time to explain to me how things should have happened, and that the venue was still in its infancy since reopening. He didn't make excuses and took accountability for the shortcomings I experienced. He definitely kept his word and made it up to me. I had the pleasure of meeting him in person at last night's event (5/29) and he was on top of everything, polite, and kept up the same vibe we had on the phone. Indio is serious about his role at this venue, his staff, and the guest experience in the most genuine of ways. Before last night's concert- we actually ended up at another show at this venue that was a last minute decision, admittedly- I was anxious about it and was hesitant, but it was clear that a great effort had been made to improve the guest experience for disabled patrons since I had last visited. It was easier to ask for what I needed and staff had a set routine. Last night I was much more confident of the experience we were going to have. The ADA area seating has also improved in that it's not just a bunch of plastic chairs jumbled together- it's been set up a few different ways now and also depends on what kind of show is going on. There is more consideration and care in this area for sure.

We are looking forward to attending future events here for sure!

This theater is stunning, the inside is a dream with high ceilings, marble fixtures, gorgeous lighting, and it is all impeccably clean and well kept.

Most staff was very helpful and professional. I do have some issues with how ADA accommodations were handled.

Editing 5/30/25 summarizing prior bad experience since characters are limited:

We got to the show and needed ADA seating, the website/ticket said I'd need to go to the box office day of the show. We confirmed in a phone call. When we arrived at the venue nobody knew what to do with me and told me to get in the regular line- there was a lot of confusion. Jen was going around selling the VIP experience, and we decided to ask her as she was passing by what we needed to do for ADA, in which she told us to stand up front near the barricades and security would see us and know what to do from there. When the doors opened, nothing happened and no one came for us. So we had to effectively cut the line and cause some grumbling and tell them what we needed. I had bought fast passes because I wanted to get into the venue quickly due to not being able to stand for long periods of time ((and the website said that it's first come/first served so you needed to be in early)). It turns out I didn't need these at all, and wish I'd have known because that was a waste of money. When we arrived to the ADA area which was up in the balcony- the young man that was working up there kept misunderstanding and trying to say my tickets meant I was downstairs, insisting the same to our escort. After him trying to turn us away 3 times, I had to speak up and tell him I'm literally disabled and need the ADA seating, I should not have had to do this, period. A person with a vision disability and cane had just entered the area prior to us, so he knew that's what it was for. Please train your employees that not all disabilities are visible. It ensured that I wasn't going to get up and go to the restroom or anything as I was afraid I wouldn't be able to get back into the area. The ADA seating was extremely lackluster- about 10 plastic chairs set up. Overall, I'm disappointed with the experience I had here. I hope that if I need to visit this establishment in the future, the experience will be much less...

I visited the Paramount for the first time last week, and I was not disappointed. Their venue is clean and well staffed. Throughout my life I have been to roughly 130 concerts, and I have seen plenty of accidents, injuries, fights, and emergencies take place (and been on the receiving end in some of those instances). While there have been some security guards who will reach out and ask the others in the crowd to help someone the last like ten feet or so to the front so they can lift them out and remove them, I have only ever seen staff move in to get someone from the crowd when they fell/collapsed ONCE prior to the Yungblud show last week. The crew moved right in, flashlights in hand, telling us to clear a path to a lady who had collapsed. I have witnessed someone fall down, seizing, and myself, those with me and other concert goers had all we could to go hold steady and keep those moshing from slamming into us and knocking us onto the person. We yelled, waved and tried to get security to come get the girl laying on the ground between us. They told us to bring her up. So we had to lift her once the convulsions stopped and got her up to the front, while dealing with other concert goers making snide comments about how she shouldn't have had so much to drink, etc.

I have to say that I had never felt so safe as I did in that venue last week! When a concert goer went down during the show, Dom (Yungblud) stopped the show to give the staff time to go into the crowd and help. Between the opening act and Yungblud the staff came in immediately for the lady who had fallen. Everyone was right on their gaming working together like a well oiled machine.

The venue itself is beautiful! Bathrooms were very clean. Base prices for tickets are fair. As I said, the staff is great. I'll definitely be keeping an eye out for more shows at the Paramount in the future. This just became one of my new...