Northwoods Stadium Cinema — Attraction in North Charleston

We've come here plenty of times over the years, and have always had an okay experience. It's safe to say that the main thing people come for is the reclining swats - if it weren't for those then this place would have gone out of business long ago due to the high food prices and dirtiness of the cinemas and bathrooms.

Giving it 1 star because we came to see Beetlejuice Beetlejuice the 2nd night it was out. Pre-ordered tickets online. Got there 20 minutes early, got food and drinks etc, then went and found our seats just in time for the movie to start. My seat was completely broken. The bottom part was taken off to where the floor underneath was exposed. The movie was about to start, so we made the decision to just try to piece it back together and stick it out until the movie was over. It was extremely uncomfortable, I couldn't use the recline feature at all as it seemed to be broken. We couldn't move seats as the theater was packed full.

After the movie we asked for a manager and was directed to a late teens/early 20s pothead named Nathan. Explained the seat situation, showed him pictures. He asked if the seat was like that when we got there, and we said yes. He said that they could have fixed it for us if we came and got someone at the start of the movie, but they can't do anything now. We clarified that we couldn't get a refund, and he said no, there's nothing they can do. We said okay what about a voucher or something? Nope, no voucher, nothing can be done. I informed him that the seat is still broken so he may want to go fix it before the next movie starts, and he said the usher was in there cleaning so he's sure they will take care of it.

Why will the usher fix the seat now if they didn't before our movie started?

If we came and got someone to fix the seat before our movie started, they would not have paused the movie, therefore we would have missed the beginning of the movie we paid for and they would have gotten in other people's way trying to watch the movie as well. Not to mention they would have had lights/flashlights on disturbing everyone in the cinema.

The seat was completely broken, it was broken apart and the recline function didn't work - which I paid to use. And I still wouldn't have gotten a refund.

Reading through other reviews I see I'm not the only person who has had this issue with a broken seat, and not the only person they pretended to be incapable of giving a refund to.

Seriously people, go somewhere else. This is the straw that broke the camels back for me. Been coming here for years and this isn't the first issue I've had. There's no such thing as customer loyalty or...

Let me preface this by stating that I take responsibility for my actions and know I made the mistake. When we arrived at the movie theater I had the ticket barcode pulled up from where I purchased them online and was a little confused on how to proceed. I realized the kiosk was how I needed to get my ticket so I scanned my barcode and it kicked me back out to the main screen. After the 3rd try it did something different and I was still ticket-less so I proceeded to the clearly overwhelmed kid at the end of the line and explained that I was having an issue. Without barely looking at me(because he was rushed with the influx of customers and being the only one there) he directed me to another kiosk and told me to use it. Well that didn't work either so I then had to go back to him and he was not any less busy then. He reluctantly came to assist and could not get it working either so he went back to what he was doing and told us to simply go to theater 5 and pointed in the general direction..... Well I had the info and my screen shot so we went and sat in our seats which still had napkins and straw wrappers in the cup holders. Then some people came in claiming we had their seats but were willing to sit somewhere else so I reviewed my screen shots and realized I had the wrong date(the day before). I immediately told them I had made a mistake and went back to the young guy in the still overwhelmed line and ask for a manager and he paged someone. A lady came out to assist us and already seemed frazzled. I explained our situation about my mistake which she did not seem to empathize at all with. I asked if there were any other seats available(highly unlikely) for this movie and she reluctantly went to check. She showed us that there was not so I asked if there was any way to get a credit for my mistake for another day to which I was informed there was nothing she could do. Again I know the mistake was mine, I am fully aware that there is most likely a policy to not award a credit after the original showing, however this review is from the perspective of a first time customer to the establishment. The only thing impressive was the reclining and spacious seats. The staff we did interact with(the only 2)seemed overwhelmed and unconcerned with the outcome of...

The Northwoods Mall Movie Theater staff and Management are very unprofessional. Due to COVID-19, movie theaters have been closed, however, the guidelines for theaters are to check the temperature of the customer and advise them about how social distance before entering the theater room. I arrived on September 11, 2020, to watch the 915p.m. New Mutant movie. No employee had taking mine or anyone temperature who enter the facility at the same time as I did and never address social distance. People were walking around with no mask and this is way movie theaters had a hard time reopening due to a lack of social awareness.

The New Mutant starting run time was at 9:15 p.m. around 9:50 p.m. I left my seat to use the restroom, however, since I was the only one seating in that theater room, returning to my seat, the staff decided to shut down the theater room. How can anyone shut down the theater room if the movie was playing just for 20 mins? I asked the staff member why did they shut down the theater room if the movie just started? I was told because they didn't see anyone in the room and shutting it down will make them go home early.

When I address the situation with the manager, the manager did not show any disbelief or remorse as to why the staff would conduct an act like that. Since the employee was never professional from the time I enter the facility I just ask for a refund.

If this movie theater is going to stay open doing this pandemic. Then the management and the staff need to take everything seriously, be professional at all times, and never make a decision on shutting down a theater room while the movie is playing. That is highly rude, disrespectful, and makes the...