GameStop — Attraction in Palmdale

Went to the GameStop on Valley central way in Lancaster, their system said they had a controller in stock but they couldn't find it, so their system said the only other one that had one controller left was on 10th St. West Palmdale. We get their and the systems still said they had the controller, yet this store as well couldn't find it. So at this point 2 stores and they both couldn't find what they claimed was the last controller in stock even though the one in Palmdale did still have other controllers still available even though their system didn't show that they did. We get to our destination and open the boxes, the console was upside down in the box, one of the brand new unopened games was just moving around in the case. Also the GameStop in Lancaster on Valley Central way didn't want to abide by the listed price of the console, even one worker said it was on said but the other said that price wasn't for that particular one.. but after all the time we had to spend in the line we weren't about to walk out empty handed so went ahead and paid the difference. Had to settle at both stores because they both have long lines that take forever to get through so it makes you not want to waste your time. And there had been a time or 2 they sold us games that didn't work but they claimed they did work and they also said they don't sell things...

The store sales defective merchandise. I came in for a warranty exchange on my switch because the fan was going out. I was told I could only get a used or refurbished switch with my WARRANTY. I’ve exchanged this switch three more times for the same problem. These are used switches, that have been deemed acceptable for trade in and resale. Then my husband and I were profiled by a store associate because we keep coming in to exchange the switch for a new one, mind you serial number matches every time. They’re literally out here selling people messed up equipment and if you don’t get the warranty you’re screwed and if you do get the warranty...

Review for July 2021. The GameStop located in antelope valley Mall in West Palmdale California 93551. I'm not guilty, to say that I appreciate the customer service here. I pre-ordered a game about 2 months ago and it's ready for pickup 7/6/21. They were nice enough to allow me to come a couple of days after the release of the game. Which I really appreciate cuz I wasn't able to come in at the time it was released. Thank you so much to the staff at GameStop for all their exceptional customer service. It shows that they really care about...