J Massage — Attraction in Salt Lake City

After a long couple days on the slopes we thought it would be nice to get a massage. Because it was last minute and during a holiday week. A lot of places were booked. We found this place and decided to give it a try. The lady that took our reservation was very nice and accommodating. We booked an 11am slot for two. The facility is tucked back in the corner of a strip mall. Nothing wrong with that I just add it for a reference.

Upon arrival we were greeted promptly and politely. Payment was requested immediately. We paid in cash because they pass the credit card processing fee to the customer. They were very polite and asked if we would like separate rooms or the same room. It was not biggie to us but it was nice that they asked. We were shown to a joint room. They also asked if we preferred a male or female. Again it didn't matter to us but I did say I preferred a stronger more sports like massage. We ended up getting a lady and a gentleman. The room was very clean and nice. Fresh linen on the two tables. We disrobed and settled in. They came in promptly and started.

The massage was lovely and felt great but it was not the same kind you would get from a more traditional spa. I had the gentleman and my husband had the lady. It was a lot of using the forearms just pushing up and down. He had very strong hand and did work out the soreness that I have felt. However he did not seem have any formal training. There was no working out of the knots. There was no following of the tissue connections and muscle groups. For the most part what he did on one side he did on the other side of the body but it was not always the case and the same technique.

When grabbing more supplies (Towels, Oil/Lotion, Ect.) from the credenza it was lout and disruptive. Just banging through the drawers. as this was right next to my head it really threw off my relaxed state. The rest of the massage continued like this throughout.

Our 90min massaged finished up. we got dressed and met the "therapists" at the front desk at 12:20. So if you are keeping track that means our 90min massage consisted of us showing up 11:00 - check in - pay - get shown to room - undersees and get on table - Actual massage - get dressed - walk to front desk at 12:20 That entire processes was less than 90min. The kicker to this was after all of this we tipped our folks 20% it was a 110$ per person. The lady that worked on my husband then stood there with cash in her hand and asked for more tip!! This was also right in front of what i assumed was the owner at the front desk.

I would say that if you are considering this as a better value than going to a more traditional spa maybe consider the complete experience. The place was clean and nice. The massage felt lovely and felt good. It just wasn't as professional as you might expect. The ask for additional money on top op the initial cost as well as 20% tip was extremely...

Worst massage place ever! I do not recommend coming here! My review should be zero star, not 1 star!

Issue: 1)Attitude of the therapist 2) Tipping of 20% is not enough 3) Did not include hands and feet for WHOLE BODY massage.

Just went here today for a massage. My regular therapist was not available so decided to do with another one. When I came in, i was asked if how many hours. I told one hour first and if I liked the massage, I will avail the extra 30 minutes for 40 bucks. The receptionist/manager told that should be fine. 1 hour is 80 dollars in their list of services but I payed 85 because according to them I used credit card. Cmon it’s 2024 and everybody is using cards now. I think 5 dollars is too much. But I let it slide and not the main issue.

The one hour massage was done but my hands and feet was not massaged. I asked to extend for 30 minutes (additional 40 dollars) not because I liked the massage, but it felt incomplete not massaging my hands and feet. The therapist insisted that she could only do 1 hour. I just told ok and did not ask why.

When I was at the counter to pay for the tip, I asked how can I edit the options on the card machine because I wanna pay 20 percent which I am sure is very fair enough. The therapist insisted that I should pay the minimum tip of 20 dollars!

I disagreed and told that I will only pay 16 dollars which is 20 percent of 80 dollars. She talked too much and started to raise her tone and eyebrows on me telling massaging is hard to do etc.. I said I totally understand that so I am tipping 20%. Not 0 amount.

I told her TIPPING IS VOLUNTARY, NOT MANDATORY and it is not my problem if their salary or commission is not enough. She was disappointed and just printed the receipt for 20% (16 dollars) and walked away from me. I talked to the manager on the phone after.

People like this should not be in this kind of business. They want income but they are rude, arrogant, and taking advantage of customers who has no voice to speak up.

I agree with all the previous negative comments especially about the TIPPING issue. Will never come back...

Absolute Nightmare – AVOID This Place!!!!!!

I recently had a really bad experience with this place. From start to finish, it was an absolute disaster, and I feel compelled to share my experience to save others from the same nightmare.

To begin with, I booked my appointment well in advance and received confirmation. However, just one hour before my scheduled time, I received a call from them asking to reschedule. Seriously? I had made arrangements and adjusted my schedule to fit this appointment, and they had the audacity to inconvenience me at the last minute without any apology.

If that wasn't bad enough, they had already demanded prepayment during the booking process – a practice that should have raised a red flag. Why on earth should customers be required to pay upfront for a service that hasn't been rendered? As if that wasn't insulting enough, they insisted on obtaining my signature before the massage,

The real disaster unfolded during the massage itself. The masseuse named Eva left in the middle of the massage, without explanation or apology. I was left lying there, bewildered and furious, wondering if this was some sort of sick joke.

Rather than attempting to rectify the situation by sending another professional to continue the massage or offering any form of compensation, the manager simply shrugged off the issue. It was clear they had no interest in customer satisfaction or maintaining any semblance of professionalism.

To add insult to injury, when I requested a refund for the botched massage and the overall nightmare of an experience, they flat-out refused. It's unfathomable how a business can take your money, provide absolutely no service, and then have the gall to deny a refund.

This place is an absolute disaster. Save yourself the time, money, and frustration – avoid...