Academy Sports + Outdoors — Attraction in San Angelo

Worst shopping on line experience ever !!! Called store because said they had item was looking for.The store confirmed they had one. Asked if they would let me by it over phone then drive the two hours it would take to pick it up. Said no I would have to do it on line. I did money taken from my account before I even got out of online ordering. Said to wait for email to pick up. But as I said was going to take 2 hours to get there so headed that way. Got there asked about order? Was told they would check. Watch another customer purchase said item and walk out with it. After waiting for over hour was finally told the didn't have it. Told them I wanted my money back. Was told would have to be put back on my card. Ask how soon was told 1 to 7 days. By now I'm really upset not once was I told they were sorry or that it was there fault. They had my money but I didn't get product. And I was going to have to wait for my money. All kinds of excuses were made but...

This review is being written specifically for the shoe department. Academy used to be my “go to” store for workout shoes. Needing a new pair, it was the first place I went today. I was dismayed, first of all, at the lack of stock on the shelves. So I can give them a break for that - I know that many stores have had difficulty receiving merchandise and keeping shelves stocked. However, the shelves here weren’t just lacking product. What shoes they do have aren’t organized well and things are very difficult to find. The department was messy, boxes of shoes on the floor, along with bits of paper - does anyone around there ever pick stuff up? I was in the area for at least 30 minutes and these two employees stood and talked sports the entire time I was there...I never saw them ask anyone if they needed anything. The only time they interacted with customers was when someone came to them - and even then, the just pointed the customer in the general direction - never moving to...

Finally, an Academy that has an employee behind the gun counter that has actually fired a gun. Usually, in at least half of the Academy stores across the southeast United States, the person behind the gun counter doesn't know the difference between a magazine,a newspaper, or a clip. I can not be blamed for the fact that half of the people that come up to the gun counter and ask to see a gun hold their guns sideways. Don't lump everybody together. Not only does the new,( to me) treat me respectfully, and not as a potential criminal, I have actually carried on a friendly and amusing Firearms related conversation with him between customers. Just like the good old days of your friendly neighborhood gun store. And yes, there are other parts of the store too. Or...