Penny Realty, Inc. Property Management — Attraction in San Diego

We had a great time at the Aloha rental from Penny Realty!

I highly recommend working with Penny Realty, they made this experience so easy and carefree! They were very accommodating with a travel snafu that I had, but luckily one of the other guests who stayed the weekend was already in San Diego, and was able to pick up the keys and get the weekend started. I didn't get into San Diego until very late the night i was supposed to check in, but they worked with me and I was able to sign the rental agreement the next morning. The rental office is super close to the house too- it was the perfect morning walk down there, and we were even able to hit Starbucks on the way back for a coffee!

The house slept 6 grown men comfortably, and everything we needed was right there. There are many bars and restaurants within walking distance, and even a Ralph's supermarket- one night we bought groceries and cooked our own dinner! This property isn't next to any other residences, so it was nice and quiet at night, and all of us slept like babies. Not to mention the benefit of having a bike rental shop on one side, and a great Mexican taqueria on the other side. The food from the place next door was delicious!

Everything was very clean. The appliances were modern and well cared for; the linens and bath towels all looked basically brand new and we used them with no reservations! The porch areas are awesome during the mornings to watch the sunrise- the perfect way to start a day in SD!

Of course, this review wouldn't count for anything if I didn't talk about how close Aloha is to the beach- step out the front door, cross Mission Blvd, and in 5 minutes you can dig your toes into the sand! We had a great weekend playing beach football, and a great night walking up and down the boardwalk, watching the waves come in. Talk about a prime location!

Thanks to Penny Realty for coming through in the clutch on our check-in day, and making up for SeaTac's terrible TSA lines. I was stressed until I got to San Diego- from there on out, it was...

Penny Realty abruptly canceled our reservation—booked nine months in advance—as we were arriving at the property. Leading up to check-in, we received a confirmation email, multiple messages requesting guest details, and consistent communication. The day before check-in, they assured us we’d receive entry information at the designated time. However, when that time came and we had received nothing, I called and was shocked to be told there was no record of our reservation and that the property was currently occupied by the owner.

Meanwhile, we had hundreds of dollars in groceries being delivered with nowhere to store them. Penny Realty made no effort to help us find alternate accommodations until I physically showed up at their office the next day. Even then, their only solution was to send a few Airbnb listings—which I had already seen myself. None of the options compared to the original property and were significantly more expensive due to peak season pricing in July.

My family of five, including three small children, was left stranded six hours from home with a truck full of our belongings and nowhere to go.

Despite Penny Realty claiming they had no reservation on file, Airbnb confirmed that our booking was valid—and even informed us that Penny Realty was fined for the cancellation. We wasted multiple days of our vacation scrambling for a place to stay and ended up paying premium rates for a last-minute hotel. Our groceries spoiled, costing us hundreds, and some of our belongings were stolen from the truck while we were without lodging.

The entire experience was a nightmare. Penny Realty showed zero empathy or accountability. My children were devastated, and I wouldn’t wish this...

I have been nothing but disappointed by the service provided by Penny Realty since picking up my keys and beginning my lease on 2/24. It was clear from the moment I walked into my new apartment that no move-out inspection had been conducted when the last tenant moved out. Items were missing and/or broken and the place had not been cleaned. I cleaned out an entire medicine cabinet of prescription drugs!! A contractor was sent in five days after my move-in to fix the items I had initially found that needed addressing. Unfortunately, he could not complete all of them on that day and to come back the following Saturday night to fix the rest. He has been great. Viviana, the property manager, has some of the worst customer service skills I have seen. Since my move in, I have sent several emails and called multiple times in regards to other items that still need to be repaired/keys that are missing/the rent credit that we were promised for all of our troubles. On the 24th, she had told me she would accompany the contractor when he came out and I asked that she specifically be there so I could go through the list of all the problems in the apartment so the owner could be notified. When the contractor was finally scheduled to come out after work she told me she couldn't accompany him because it was "past my time and I can't work that late". WHAT! She has refused my attempts to contact her via phone though I have specifically asked to speak to her further regarding the ongoing issues. I have now left a message with the owner of Penny as well in attempts to get someone on the phone and have not heard from anyone. I would never have signed the lease when I did knowing that the place had so...