River Street Visitor Information Center — Attraction in Savannah

I went into the visitor center December 7th at 11 AM 2023 and I was met with an individual at the front desk by the name of John, who was extremely aggressive towards me and told me that I could not have a dog and almost followed me down the hallway on the way to The women's restroom harassing me. I advised him that it was a service animal and while I was using the restroom. I heard him down the hall. Continuing to loudly shout things at me. I am autistic with disabilities and I was afraid to exit the restroom and walk down the hallway to exit the building because of the individual at the front desk. We got into a Verbal altercation and I went back upstairs to my hotel at the Hyatt and had a slight nervous breakdown due to the encounter. it has spoiled my entire trip here to Savannah. when I asked to speak to his supervisor and to follow the chain of command he refused to allow me to do so, And was continuously verbally confrontational with me and very...

My husband and I stopped at the River Street Visitor’s Center on the way home from Hilton Head on our first trip away from our children. As a breastfeeding mom, I needed a restroom where I could plug in my breast pump before we got back on the road home. Although the restroom didn’t have an outlet, Pam at the reception desk went above and beyond to find a suitable private room for me to pump discreetly. She was more than accommodating and so so very kind and welcoming, not just to me but also to the other visitors with whom she shared valuable insider local knowledge about the best things to eat and experience around town. She exhibited the warmth and welcoming spirit of a true Southerner. What a valuable asset she is to the city...

This is a great resource in a great location. Wayne and staff are great helps here and will take the time to help you navigate all of the right spots to go, tours to take and places to eat. If you come to Savannah you will almost assuredly end up on River Street. There are a few trolley companies and two walking tour companies that do everything they can to confuse tourists and all but impersonate impartial official city visitors centers in Savannah and for the cemeteries so be sure you go to an official center like this location. Otherwise you may end up on a so called 'Top Rated' tour as rated by the company's own rating system. ;) Be smart- do your research and use and official Savannah Visitors Center...