Holiday Inn Express Savannah-Historic District by IHG — Hotel in Savannah

The room was very small, and the carpet was very dirty, Half-way through our trip we noticed a putrid, nasty sour smell coming from the room next to us. It was sickening and nauseating. Two stars for the amazing view of the river and the ladies that provided the hot breakfast and coffee.

We called the front desk to report the odor.

A gentleman arrived at our room and started squirting heavy-duty air freshener everywhere without even asking us, all over our beds, my clothes and suitcase, the carpet. That only made the smell worse and now my clothes and suitcase smelled of heavy-duty air freshener, which I am allergic to.

The smell was so bad that we resorted to spraying our perfume, hairspray and cologne, turning the air conditioning on and leave our balcony door open to help. The front desk told us the hotel was full, and they would try to move us to a different room, and they would call us back, they never did.

Only after the guests checked out of that room and the staff opened that room's doors to air it out, did the smell start to dissipate in our room.

I booked two rooms with balcony views last August for our family vacation via Priceline. We stayed March 7 - 14, 2025. I called two months before and spoke with Aby and Francios to ask about getting two rooms next to each other. They said they would place a note into the account. Upon arrival we were given two rooms on different floors.

Priceline receipt showed hotel would charge an additional $72, Upon arrival the front desk lady told us it would be $200 for each room. I showed her the Priceline itinerary that said $72 and she said that was incorrect and we had to pay $400.

The afternoon before we were leaving, I called the front desk to request a late checkout of 12 (check out is normally 11), the lady interrupted me and said there was no late check out due to hotel being full, and I reminded her of our situation with the smell and that if she could please relay our request to the manager. She hung up on me.

We always dismantle the bed sheets as part of our room cleaning, and we noticed the pillow zip covers were dirty, gross. These rooms were very expensive and not worth the price.

EVERY place we visited during our vacation the people were so nice, EXCEPT the front desk ladies at this hotel. They were not welcoming, and on their phones and talking as guests are at the desk.

NOTE: The balcony room had an amazing view, however, the street noise is very loud throughout most of the day and night.

We do not recommend this hotel.

Reason for Visit:Family Vacation ProsAmenities, Location, roof top pool with amazing view ConsRoom Cleanliness, Facilities,...

The room was very small, and the carpet was very dirty, Half-way through our trip we noticed a putrid, nasty sour smell coming from the room next to us. It was sickening and nauseating. Two stars for the amazing view of the river and the ladies that provided the hot breakfast and coffee.||We called the front desk to report the odor.||A gentleman arrived at our room and started squirting heavy-duty air freshener everywhere without even asking us, all over our beds, my clothes and suitcase, the carpet. That only made the smell worse and now my clothes and suitcase smelled of heavy-duty air freshener, which I am allergic to.||The smell was so bad that we resorted to spraying our perfume, hairspray and cologne, turning the air conditioning on and leave our balcony door open to help. The front desk told us the hotel was full, and they would try to move us to a different room, and they would call us back, they never did.||Only after the guests checked out of that room and the staff opened that room's doors to air it out, did the smell start to dissipate in our room.||I booked two rooms with balcony views last August for our family vacation via Priceline. We stayed March 7 - 14, 2025. I called two months before and spoke with Aby and Francios to ask about getting two rooms next to each other. They said they would place a note into the account. Upon arrival we were given two rooms on different floors.||Priceline receipt showed hotel would charge an additional $72, Upon arrival the front desk lady told us it would be $200 for each room. I showed her the Priceline itinerary that said $72 and she said that was incorrect and we had to pay $400.||The afternoon before we were leaving, I called the front desk to request a late checkout of 12 (check out is normally 11), the lady interrupted me and said there was no late check out due to hotel being full, and I reminded her of our situation with the smell and that if she could please relay our request to the manager. She hung up on me.||We always dismantle the bed sheets as part of our room cleaning, and we noticed the pillow zip covers were dirty, gross. These rooms were very expensive and not worth the price.||EVERY place we visited during our vacation the people were so nice, EXCEPT the front desk ladies at this hotel. They were not welcoming, and on their phones and talking as guests are at the desk.||NOTE: The balcony room had an amazing view, however, the street noise is very loud throughout most of the day and night.||We do not recommend this hotel.||Reason for Visit:Family Vacation|ProsAmenities, Location, roof top pool with amazing view|ConsRoom Cleanliness, Facilities,...

Our stay was a mixed bag as I thought most of the staff were all very friendly and everything was quite clean, but it appears the owners of the hotel aren't investing enough into it to keep it running properly. I can't recommend staying there at the current price as there are too many hassles - you are better off staying elsewhere.

Positives:

Very friendly staff - especially the concierges and the folks that work in the kitch/breakfast.

Location is close to River walk - lots of shops!

Rooftop pool is nice with amazing view!

Rooms were very clean - whole hotel seemed very clean as well.

The free breakfast was pretty decent - however there wasn't much variety in the hot food options that they prepared - it was mostly the same stuff each day except for 1 change. I'd give the breakfast food a 6 out of 10.

Negatives:

Only one elevator is functional. (This has been an ongoing issue based on other reviewers). This means LONG wait times considering there are 8 floors. We requested a room on the 2nd floor after learning about the elevator issue and while this helped alleviate the waits for us it was still troublesome when it came to getting to the pool and loading and unloading our stuff.

Not enough luggage carts to unload/load your vehicle. We waited almost an hour for one. Couple this with the long wait times for the elevator and it's not good. It took us over an hour and a half to leave the hotel even having all our belongings already packed up.

Be aware that there is no dedicated free parking for this hotel. Yes they have valet service at $30+ dollars a day but don't expect an easy parking experience. There is an adjacent public garage and there were usually open spots but it's not a guarantee and on at least one day I had to park several blocks over and walk back to my room. Also, while the price for the garage wasn't awful there are no in and out privileges and this can be very expensive if you come and go frequently - just leaving your car there though is not that bad and I think the price capped around $15 a day. But if you come and go a few times you can spend $20-$30 on parking in one day. There should be a better arrangment between the hotel and the city regarding the use of the garage as they do have an arrangement made for valet services it appears.

The ice machines on our surrounding floors were broke - I had to go up two floors to get ice each time I needed it.

My room lacked a bathtub plug and a hairdryer. Minor inconveniences but still this is annoying.

The walls were paper thin and we could hear everything the people next...