The Bohemian Hotel Savannah Riverfront, Autograph Collection — Hotel in Savannah

We had a 3 out of 5 stars stay at the Bohemian Hotel Savannah Riverfront this past week. This is our second stay at a Bohemian, we had such a positive experience at the Grand Bohemian, we chose this hotel out of the MANY in Charleston for our visit.

Let me start (and end) with the positives.

Cedric was a 5-star standout. As concierge and guest-greeter, he's one of the best we've even encountered. Polite, enthusiastic, and kind, he went out of his way to make us feel welcome. He even got treats for Rogue whenever he saw her.

Our room was quiet and we loved watching the ships enter and leave. We had ample toiletries and linens, and the bathrobes are fantastic.

We had a few challenges during our stay, which started with our late arrival. We got up to our room with the intention to order room service. We were told, "No problem! Room service is open until 11, just use the QR code to look at the menu." We looked at the menu (which confirmed an 11 pm end service time) and at 9:35 pm we called for room service, only to be told, "We closed at 9:30 p.m." No room service for us, hungry travelers. The first morning I went downstairs to take Rogue out and stopped by to inquire about coffee service (at 6:30 am). "Coffee service starts at 7 am." Alrighty. I'm also a tea drinker and was bummed there was no hot water/tea service anywhere in the hotel (as is usual at every hotel I've ever stayed at--certainly the more expensive ones...). I asked a manager for hot water and waited while he got it for me. I wasn't so lucky three additional times I asked someone for hot water, and was even told by a bartender that although she had hot water, she just wasn't going to get it for me. The following evening (and every night during our stay), we ordered two glasses of milk and a pot of hot water. You'd have thought we were really putting them out. Each and every time we called the lobby or room service, the person we spoke to was rude. I mentioned my disappointment upon checkout and was promised that a manager would be notified and in touch with us ASAP. That was more than 48 hours ago and I haven't heard anything. I doubt I will.

I could go on, but you get the point, don't you? The bottom line is if you're paying $350+/night, it's not too much to ask for great hospitality. You can expect to get it from exactly one person at the hotel (Cedric). The rest of time, it will be hit or miss. About half the time, you'll get apathetic interactions with the staff (always rude over the phone), the other half of the time, your in-person interactions will be positive.

As promised, I'll end with a positive or two: our dog was welcome and the hotel is beautiful. Mr. Kessler took pride in the details and it shows. We loved Savannah and we'll be back, but we'll probably skip the Bohemian and try the Thompson or the Mansion at...

My wife and I booked the Bohemian Savannah for a 3 night trip. We are Bonvoy members and have stayed at Autograph hotels before but not Bohemian. I had read that it is a nice, but pricy boutique hotel and we were excited about the trip. The river view room rate is in the 750 per night range so our expectations were for that level of physical property and experience.

The hotel has an excellent location and the valet crew were very nice and accommodating, especially Cedric. The daily parking charge is the highest I have paid anywhere else and I had a very uncomfortable feeling about where my high end car would be parked when I asked the location and got evasive answers.

The room was a disappointment on several levels. First as soon as we exited the elevator on the 6th floor you could smell the dusty moldy smell. The rooms were no different and we were unable to find any ventilation system anywhere which we believe to be the cause throughout the room floors.

The furnishings were not high quality but seemed to be gimmicky to provide an ambiance relative to the Bohemian “style” of the property rather than quality. The bedside tables are “campaign “ chests without drawers which are almost non existent. The front of the vanity was loose and we kept pushing it back out of fear it would collapse on our legs while using the sink.

We arrived on Thursday and on Saturday afternoon I had to ask for room cleaning and fresh towels and the response was almost as if they were waiting on us to ask with the hope we would not. For 750 plus plus a night, room cleaning and fresh linens should not only be expected but required. I have since read reviews that leads me to believe that this is a game this hotel is playing to trim costs.

At check in, after booking a river front room, I asked what upgrades or room differences there may be as I was willing to pay extra for a nicer room. I was told that no there were no upgrades and our room was the best only to learn we had a small stained window view while the adjoining rooms had balconies. I expect honesty always and I was not told the truth.

I tend to believe that this Bohemian is an anomaly based on local staff. At least I hope this is the case.

We got the distinct impression that this property is operated almost on “autopilot “ and not with onsite professional hotel staff like other high end hotels that Marriott operates.

I would consider the Bohemian brand in a different city but will not ever book the Bohemian in...

The city of Savannah and this hotel will forever hold a special place in my heart. I planned a surprise trip to Savannah to propose to my girlfriend, and after looking through many hotels I began what I thought would be a long process of calling the hotels and seeing which one would suit us best. The Bohemian was the first and last hotel that I called. I reached Jessica, at the front desk, to ask about the hotel and the city of Savannah to see if she had any suggestions for while we were in town. She proceeded to give me the best customer service I have EVER experienced. She went totally above and beyond for us and to make sure this trip went off without a hitch. She recommended what rooms were best, activities to do, and she even made us reservations to eat at The Olde Pink House in the vault room after the proposal took place.

When we arrived at the hotel the valet and other employees at the front were so warm and welcoming I have never had such service. We went to check in, and who else was there but Jessica! She recognized who I was after our months of emailing back and forth, so she gave us a map and highlighted the areas she knew we were going to see that way we knew how to get there. She did it gracefully and did not give anything away about my plans to my now fiancé.

When we got to our room it was incredibly clean and not only were we greeted to an amazing room and views, but there was champagne and strawberries waiting for us as well.

We proceeded to have an amazing stay the hotel, every time we went in or out every member of staff greeted us and made us feel incredibly welcome. The suggestions that Jessica made were all spectacular and made for an incredible trip for myself and my fiancé. On the second day after the proposal we had the amazing dinner that Jessica reserved for us and then went back to the hotel to change before going out and celebrating. When we walked in Jessica was seated at the front desk with some of the other employees and we told her the news that we were now engaged. She celebrated the moment with us and her and her coworkers all seemed very genuinely happy for us, which was an incredible feeling. She very generously gave us vouchers for the rooftop bar to celebrate with. After leaving the lobby and getting to our room we got a phone call from the front desk saying that she was sending us up a gift, which turned out to be another bottle of champagne...