Hampton Inn Savannah-Historic District — Hotel in Savannah

I struggle giving a 2 star review as we have had better stays here before. We visit Savannah 6-8 times a year, have stayed here multiple times. This was the worst visit we have had in relation to the hotel. They are at the end of construction (98% done we were told).

Positive note: every employee at the hotel was super friendly and nice. All smiles and happy. That is my struggle with only 2 stars. Employees we’re definitely a solid 4.

With the issues, can’t make this higher this trip. Each of these individually would have me at a 3 or 4 star but cumulatively doesn’t make it over a 2.

Elevators need updating. I would have hoped this was done in the renovation. May just not be done yet. Elevators are dark and many times slow to the point you wonder if they will open. If the hotel is busy, the 9-11 and 2-5 time of day, expect delays.

We stay in a lot of Hilton brands as Diamond members. This is the only hotel I find allows people to walk around from rooftop pool without shoes, shirts, and soaking wet.

Immediately after checking in (maybe 10 minutes) the water was shut off. Called the desk to discover “city shut of water for 30 minutes”. These things happen, hotel is under construction, but no one told us at check in. At least find a way to call the rooms, text, push notification of this.

No notice anywhere like Hilton app/website about construction. Would have stayed elsewhere as staff can feel really stressed, guests are not happy, etc. I even went back to the app to check as I wondered if I missed it.

Housekeeping was difficult to use. Or there was just a significant communication issue. I called at 9 am day of check in to ask for 3 additional blankets. We got to room, no blankets. Left room at 1 pm stopped at desk (2nd request to Assistant Manager). Got back about 4 pm, no blankets. Called Guest Services, got 1 blanket 10 minutes later (3rd request). Called back down at 6:30 pm, no blankets ever showed up (4th request). Left at 9 am next morning, stopped at desk to request 2 blankets and 3 towels (5th request). Towel issue below. I actually saw her put in the computer to request. Got back, no towels but decided to give them some time as housekeeping was on the floor. Got back at 1:30 pm and no towels or blankets. Left again, stopped at front desk. Same girl from earlier. She pulled up and said request was there - she repeated what request was. She went to back and talked to someone. Said they were sending someone up immediately. The blankets and towels arrived. 6 requests is a bit much though. I even told the girl - not sure where all these blankets went.

The room had 2 sets of towels. There were 3 people on reservation. See issue above about blankets. At least it only took 2 requests.

When we arrived, asked valet about 24/7 availability. Yes, this was available. We always ask, even places we have stayed before. We texted at 3:37 am. Got downstairs, no car. Waited 25 minutes and went to see front desk. He called the valet and said valet is on the way. There was only 1 valet overnight, usually 2. They work both Hampton Inn and Holiday Inn and sometimes notification doesn’t work. Went outside, guy passed me to get the keys, and walked to the garage across street. We then get a text back that “no valet is available. Try again in 10 minutes”. 32 minutes to get the vehicle. Maybe it is busy that early, I don’t really know, didn’t seem to be, but we haven’t had to wait like that other trips (we always leave early). 24/7 should not be “no valet available”.

Breakfast was as expected from a Hampton. They started running out of things between 9-9:30 and we were told it was too close to 10 so would not be refilled. I get it but if you are offering breakfast, should have enough for the full time.

The rooms and hallways are very nice. Trendy. 7th floor river view is very nice. Road noise due to loud vehicles but otherwise okay. Beds were comfortable. Blankets were warm. Room did stay cooler like...

checked into this hotel around 9 PM and was immediately disappointed by the condition of my room. The bed sheets were filthy—completely unacceptable for a guest room. When I went to the front desk to report it, the night staff attempted to reach housekeeping, but the housekeeper did not understand English. The front desk agent ended up coming upstairs herself, changing the sheets, and was visibly appalled by how dirty they were. Although I was disgusted by the overall condition of the room, I was exhausted and decided to stay after the sheets were replaced.||The next morning, I asked to speak with the hotel manager. I was told he would be back shortly, so I waited in the lobby. When he arrived, he shouted across the lobby, “What do you want?”—which was incredibly unprofessional. I asked him not to yell and approached him directly. His very first response was, “If you’re not happy, we can just put you in another hotel, because I doubt we’ll be able to make you happy—you’re complaining about everything.” I reminded him that the sheets had been disgusting, and even his own night staff acknowledged it. He had no response to that and instead kept repeating that he could “just put me somewhere else.”||I also raised concerns about the condition of the room and showed him photos I had taken, which I plan to share publicly. His explanation was that the rooms had been “renovated a few years ago” and that’s simply the way they all look. He reluctantly gave me a key to check another room, but the clear message was that if I wasn’t satisfied, my only real option was to leave the hotel. He did offer to comp one night of my stay but refused to do more. Overall, his attitude was dismissive, rude, and unhelpful.||The issues continued beyond the room. The breakfast was inedible—the grits were tasteless, the eggs watery, the bread stale, and the waffle mix spoiled. The coffee was so weak it was basically water. After attempting to eat, I became sick and decided not to try again. Instead, I had to spend extra money going out for breakfast during my stay.||I also purchased Lysol to clean the room myself because of how unsanitary it felt. The heater in the room was broken, blowing cold air even when set to 78. A manager came up to look at it, and eventually it started blowing hot—but then it alternated between extreme hot and cold, never working properly.||On another day, I asked a housekeeper for extra towels, but she did not speak any English. She had to hand me her phone to use a translation app just to understand the request. Communication was very difficult and frustrating.||The final straw came when I returned to my room at 4 PM after a long day. The sheets had not been changed, the bathroom had not been cleaned, the trash had not been emptied, and the dirty towels were still on the floor. When I asked about this at the front desk, I was told that rooms are only cleaned every third or fourth day. I was never informed of this policy at check-in, and while I can understand not changing sheets daily, basic housekeeping such as replacing towels, emptying trash, and cleaning the bathroom should absolutely be done.||The only positive I can mention is that most of the front desk staff were polite and tried to be helpful. Unfortunately, that was completely overshadowed by the condition of the hotel, the quality of the food, the broken amenities, the lack of proper housekeeping, and especially the rude, dismissive attitude of the manager.||I have stayed in many Hampton Inns over the years, and this was by far the worst experience I...

Worst Hampton I've experienced. A typical check-in (9/25/21) until they stated I would be billed at the end of our stay. I let them know that I had prepaid the stay. I was nicely told I was incorrect. I know I had paid for it, so I later (9/27) went back to the desk to give them the reservation details to show I had prepaid. At that time I saw a different front desk rep named Morad. I gave him my room number, the date of my check in and stated the problem. He then asked me when I checked out. I said I was in the midst of my stay. He asked me when I checked in. I told him the date. He asked me the room number. Funny part is that I had given him my room number and check in date and he asked me the same questions - I guess he wasn't listening - and yet he was agitated and short with me. I asked him if he would not be short with me. He asked if I would like to speak with his manager. I said, "not really, I'd just like to straighten this out." Again short, he stated my stay is prepaid and dismissed me. I was charged $30 on arrival for incidentals although I had already prepaid. I did not use valet parking or damaged anything in the room. I have yet to receive my reimbursement of the $30 five days after I have checked out. Refrigerator did not work when we arrived. Received a replacement half the size (said they didn't have any others that would fit) and left it out on the floor, instead of where it should be placed underneath the cabinet. Great to try to work around in the middle of the nite. So, we left a light on. Carpet in room in bad shape. Probably hasn't been cleaned in forever. Wouldn't recommend staying here without wearing shoes in room. Although you could tell the sheets had been washed, they had stains on them. Bedside receptacle for phones/electronics not working and worse, sticky/gooey to the touch. Provided one face cloth, one hand towel for two people. Supplied three full towels (that was good). A tub that takes 10 minutes to drain after a shower. Confirmed with front desk that our room would be cleaned (day two of stay), but when we arrived back after being gone for seven hours, all rooms around us had been cleaned ("clean seal" applied to each of them) and ours still had not. Spoke with housekeeper in hall and she said they were still not done cleaning and would be back to clean. In room for two hours and just when we started to get ready for dinner (husband is in the shower) housekeeping shows up. I asked if they could come back in 30 minutes and they agreed. Left to dinner and evening out. Returned three hours later, still had not been cleaned. Issue is that signs in bathroom state to put towels to be replaced on floor. So we had. Great no clean towels - had to go find a housekeeper to get some.

If I thought this was due to being short-staffed, I would not write this review. It is not. The hotel, its equipment and supplies are worn and you have a disappointing front desk staff. Being in management I know that poor performance begins top down.

What was good was the other staff we came into contact with, such as concierge, housekeepers from whom we asked for towels (after the others didn't show up) and the poor maintenance guy who lugged the old refrigerator out and the...