The Cotton Sail Hotel Savannah, Tapestry Collection by Hilton — Hotel in Savannah

My wife and I have been longtime Hilton honors members. We chose to stay at Hilton properties across the country due to brand consistency at each property. Unfortunately The Cotton Sail Hotel Savannah does not reflect the consistency we have come to know in Hilton properties (including ones within walking distance of The Cotton Sail). Other than one valet issue (was resolved by the staff), there were no major problems, just better options available in the Hilton portfolio.

Review of room 323 The room was spacious and had two exterior windows (one facing the river, and other facing chart house). The bathroom was spacious and modern, but a lack of exhaust fan is resulting in mildew buildup in the grout in corners of the shower

The couch in the room had multiple unsightly stains, and this was noted in reviews by a few other guest.

There is no mini fridge in the room. This isn't a huge issue, but with so many food options near by, it creates an issue if you want to bring something back that needs a refrigerator.

Valet I think there are multiple opportunities for improvement regarding valet. When we first arrived at 5pm the valet stand was not occupied. We figured they may be in process of parking a car, so we decided to wait. Several minutes later a valet came out of the front of the hotel and asked if we needed valet service and informed us it was $30 a day (we were aware at the time of booking). We informed him we would like to valet and we were just arriving for check-in after a few awkward moments I removed our luggage from the vehicle (valet did not offer). We were informed that it would take 10-15 minutes to have our vehicle retrieved when we wanted it, so to take that in to consideration (understandable).

The next morning we called down 15 minutes in afvanced to have our vehicle retrieved so we could go out shopping. The valet number rang with no answer and was eventually routed to the front desk were they informed us they would have the vehicle brought up front in 10-15 minutes. 15 minutes later we headed down to pick up our vehicle. We sat out front under the umbrellas as our vehicle was not yet there. After 5 minutes a valet came out from inside the hotel and asked if we were waiting on a vehicle. We confirmed we were and explained we had called down 20 minutes prior. The valet apologized and stated they were not made aware. He quickly grabbed our key and ran to the parking garage. Another 20 minutes passed and our vehicle still had not returned. The front desk and a manager both spoke with us during this time to explain there was an issue at the parking structure that was resulting in an additional delay. We were informed we would be comped one of our parking fees for the delay. Shortly after the manager came to speak with us our vehicle arrived.

On our departure morning we called 20 minutes in advance for our vehicle, and then made our way down to the front. Our vehicle was out front, but we were stopped at the hotel door by a valet and asked if we had a vehicle out front. We confirmed we did and he asked for our last name. After giving our name he handed us our key and said have a nice day. After a brief pause he asked if we needed help with any thing or would like someone to come out to assist with our luggage, I informed he we would like our luggage loaded. A different valet followed us to our vehicle and loaded everything up.

Overall my perception of the valet area was that the valets stay inside and are not present at the outside stand. I understand that Savannah is very hot in July and August and I think staying inside is smart until a guest arrives or is departing. Arriving to an empty valet stand for several minutes can result in confusion especially with entrances like the Cotton Sail. I think there is opportunities for improvement in offering luggage assistance up front and allowing the guest to accept or decline. Valet is the first point of contact for all guest and can set the tone for the entire stay. I will note that each valet we encountered was very polite, just not...

Would of given 5 star review but... will explain at the end. BUT first all the good stuff :)Bryan the gentleman at the front desk was absolutely amazing. Bryan was genuine and personable. Matthew the valet attendant was super helpful and very nice. Hotel was clean and upon checking in our room was up to my picky standards. I did not catch the young female clerk’s name when we initially checked in around 3:00 pm on Sunday 8/22 but she was also very sweet and extremely accommodating, which she was on a few shifts during our 7 day stay. We loved our room #423 king w private balcony...and side window views were beautiful. On another note...as mentioned before we were staying for a whole week. Upon arrival we were given 2 slips to fill out if we needed our room serviced, which needed to be handed in no later by 10 am, which we did Mid week on Wednesday morning 8/25. As I handed a female clerk my room service slip, I felt a passive aggressive attitude. However, I told myself it was probably in my head. I chose Wednesday again bc it was mid week during our stay and we would be out of the room all day visiting Tybee Island. My husband and I returned back to the hotel around 3:30 excepting our room to be full serviced. NOPE! Was not, so we “nicely” went to the front desk to explain our situation. They said they would get to it. After a hot August beach day... I jumped in shower real quick... when around 4 pm house keeping is knocking on my door... twice I very kindly told her through the door we needed 10 min and would get out of the room so the desperately needed-room can be service. Literally!!!! 10 min we leave the room, which now my husband hears the house keeper say to the front desk “ I just put my cart away “. We leave for a few hours and get back room later in the night and our floors are still filthy... basically she threw a few towels under our sink and made our bed. I was very upset by this ...so the next morning my husband and I both went to front desk to address the issue ...and very patiently and sweetly explained to the new female clerk at from desk, which was Thursday morning 8/26. This particular female clerk had an attitude the minute I walked up to counter, I explained the situation about our room , which she passive aggressively handed me another room service slip and speaks to me as if I’m intellectually delayed and sarcastically mentions “ you have to circle full service “ which I nicely explained to her we I had done that the day before. Well long story short, my husband and I took a day trip to Charleston,SC for the day.... giving them plenty of time to service the room. HOWEVER, when I handed the girl at the front desk Thursday morning 8/26 ... I told my husband ... I bet u she threw the service Slip in the garbage. Her attitude was so inappropriate and rude, I just had a feeling I would once come back to dirty room. Well, we did. So that night, which we got back 11:30 pm... we went straight to the front desk and the new girl working the front desk on Thursday 8/26 was polite and understanding, which she called the GM of the hotel named Sage right away. Although the next morning when My husband spoke w Sage about the housekeeping issues... Sage apologized and stated he would have his executive housekeeper handle our room. Now this is now Day 3 our room has not been cleaned. The only issue my husband had with how this has been handled... is we once again how to wait hours for our room to be cleaned... which it would if been nice to be able to relax and enjoy our room. We Feel the manager Sage should of requested that our room be one of the first rooms cleaned, but nope ... they did not happen. I have never written a bad review bc I know people have bad days.. but the attitude from the girls, especially the female clerk on Thursday morning 8/26 was uncalled for, especially when my husband and I are very polite. Anyway, besides the housekeeping issue... location and our room...

Shower fluctuates between a cold drizzle and extremely hot decent pressure flow. Room 403 is smaller than those pictured, hotel is unsecured all day and night, balcony allows for two adults to stand only, and there are no food services/restaurant/room services offered at the hotel at all.

Our room was much smaller than the examples pictured on website.

The hotel may be accessed at any time, by anyone, without challenge. There are signs on the exterior doors, indicating that the door on river side is locked at a certain time, but the connected restaurant and bar at the ground level remains open long after, allowing one to enter the bar for a glass of water, and then reach the hotel elevators next to the bar bathrooms. There is also a rooftop bar that is open to the public, well into the night, again allowing anyone free access to hotel unchallenged. I walked to the front desk around 11:50 PM to ask a question and found no one. I waited to only see the front desk person exit the elevator and come to the desk.

One of the nights we stayed was New Year's Eve, with a cup of beer being thrown either from the balcony above us(i.e. room 503), or from the Topdeck Bar and Grill on the rootop. Police became involved when a beer bottle was thrown from the Topdeck Bar and Grill a few rooms over from us, onto River St below, while crowds of people walked by. After the police departed the hotel, beer was again thrown from somewhere above, either room 503 or Topdeck, with the police called upon once more. Through all of these events, the hotel did not remove anyone, nor was the Topdeck or Guest Lounge events shutdown for public safety by hotel staff. The balcony should be advertised as a standing balcony, due no ability to sit or relax on said balcony.

As for food services/onsite restaurant/room service, there are none, although website indicated no breakfast, with no mention of no lunch or dinner onsite. We were offered $12 per person at a restaurant, not downstairs, but at another location two blocks away. Could not even use the credit at the guest lounge for alcoholic drinks. We were finally offered to use the credit at the hotel store. The restaurant pictured is the River House Restaurant, but that is not affiliated to the hotel, as well as Topdeck Bar and Grill on the rooftop. Sadly, we also had to work with sink and shower water that had fluctuating temperatures and rates of flow. Water temp and flow would vary from a cold drizzle to extreme hot at an acceptable flow. When making reservations, we selected the AARP 2 PM late checkout option through the Hilton App on phone, but discovered on the day of checkout that we could not have that option, only being allowed to stay until 12:30 PM. Lessons learned... We do NOT recommend staying at Cotton Sail Hotel in...