The Source Fine Jewelers — Attraction in Town of Greece

I had a short visit at The Source, but the staff didn't take long to make me feel unwelcome. My fiancé purchased my engagement ring on an online store, and everything about the ring is perfect expect for the sizing. Its a little bit too big, and since he bought it online, I decided to go to a few jewelry stores in my area to get my correct sizing before sending the ring in to be resized. The Source was my first stop of the day, and when I walked into the store, I was greeted nicely, and I told them that I recently got engaged and that the ring is too big, and I wanted to get my correct size before sending it back. As soon they realized that the ring hadn't been purchased at The Source, the woman who helped me was very rude. She led me to the desk where they keep the ring sizer, and she grabbed it out of the drawer and tossed it on the counter and said nothing. I started checking the different sizes, and when I found one that fit I confirmed with her that it was a 6.5 and she said "yup" and I said thank you, and handed her the ring sizer and she took it, threw it in the drawer and slammed the drawer shut. I said "thank you, have a nice day" and the ladies in the front said "bye". Obviously, my engagement ring was not purchased through them, but if I had had a better experience, they could've had the chance at gaining my business...

Having moved to this area only just recently, we found the associate very helpful, patient, and willing to let us take our time, browse, try on, and NOT PUSHY to sell something.

The following review is from visit on 27Mar24………. Went into the store to look at ring styles, shapes, and availability to put a stone (diamond) into. Looked at several different ones and found one, asked the associate how much and was told it would be about $3,600, to include the setting and the sizing of the ring. HOWEVER; we were also told that because this would be a special order, that we would have to put the cost on OUR CREDIT CARD, and when it came in and the ring was NOW OURS, that we could apply for and switch after approval the cost of the ring from our credit card to the stores credit card. We then asked the question, “what if the ring comes in and we look at it, and don’t like the ring? We were told, “you’ll have to get used to it, and like it, because it’s now yours!” UUMM. WRONG ANSWER! …… Why can’t the store purchase the ring the customer wants, (DO NOT SIZE or DO ANYTHING to the ring), just send it to the store, let the customer decide if he/she likes the ring, and IF NOT, then you (store) would have another piece of jewelry you can put on display in your showcase, in it’s...

I went in to have my engagement ring and wedding band made smaller due to weight loss. They even professionally cleaned bothe rings and my diamond. They came out beautifully. I also bought 2 birthstone rings while we're exactly the same except 1 ring was aquamarine ( my birthstone) and the other birthstone ring was the exact same to the aquamarine, but the birthstone in the second ring was amethyst which was husband's birthstone, it too came out exceptional. I bought the 2 birthstone rings as a replacement. The 2 original birthstone rings were given to me by my husband as a gift on our wedding day. He was an amazing man. You see, my husband passed away almost 4 years ago, just about 14 years after we were married. I unfortunately was robbed with a gun pointing to my face and they saw my 2 birthstone rings that my husband gifted me with. Therefore I replaced the 2 rings to the best of my ability. The day of the robbery I for some reason didn't have my engagement and wedding rings on. The source did an amazing job in getting the 2 birthstone rings to me and sized beautifully very soon after I bought them. The staff are well educated and very kind in there assistance in my...