Outback Steakhouse — Restaurant in Town of Greece

My wife and I dined at the Greece Outback Steakhouse this past Friday. We both unfortunately and overwhelming came out extremely frustrated and disappointed. I called to be placed on the call ahead list at 12:30 that afternoon but, despite this, had a 30 minute wait. A very pleasant waiter came and we both ordered a medium cooked fillet, house salad, and the onion soup as an appetizer. The soup finally was served after waiting approximately 30 minutes. Then literally two minutes after this a kitchen server brought, on a large tray, one lone steak, and nothing else. Why would a server not question this when arriving at a table for two with only one steak?? After complaining to the server, the explanation was that my wife's order was probably split from the rest of the order, and that there was a miscommunication in the kitchen. After another 10 to 15 minute wait the other steak and both of our salads were served. Both steaks were unfortunately served well done. The manager came to apologize, telling us the same explanation, and gave us a promise that he would "would make things right". We ordered a second round of drinks while eating, only to have them delivered some time after we had finished eating. The $95.00 bill arrived with no deduction for good will, and we never saw the manager again. Because of having to deal with such a frustrating dining experience we were overwhelming stunned at the price. If there is a recognized problem with orders being split, why is this not being addressed and corrected? Additionally, we totally understand that there is a current problem with help being very hard to hire, if this was part of the problem. But, why pack your restaurant to the rafters, as it was that night, when patrons cannot be served half way properly and efficiently, especially when asking a higher price. Have a few less tables, and hopefully happier diners. We have experienced food being delivered all at once at Outback quite a bit in the past and stopped going for quite awhile. We finally decided to give it another try. We no longer will consider dining at any Outback restaurant. We are not basing this complaint on...

🌟 Review:

Nestled in the bustling heart of Rochester is a treasure of culinary delight – Outback Steakhouse – a place where the ambiance and flavors merge to create an unforgettable experience. The moment you step inside, you're greeted by a warm, inviting atmosphere, complete with tasteful decor and a beautifully lit bar area that promises a good time.

The true gem of Outback Steakhouse, however, is Teresa – a manager whose dedication to excellence is palpable. She navigates the dining room with grace, her professionalism as evident as the mouthwatering aromas wafting from the kitchen. Her leadership is a ballet of efficiency and kindness, a rare blend that leaves guests feeling both esteemed and at ease.

Under Teresa's vigilant eye, the dishes that grace your table are nothing short of perfection. The steak, with its delectable sear, is a testament to the mastery of the grill. The vegetables, each slice a vibrant hue, are cooked to crisp-tender perfection, complementing the main with their freshness. Even the cheese fries, smothered in golden, melting cheddar, become a gourmet treat.

The ambiance of Outback Steakhouse, captured in the photos, showcases a mix of modernity and tradition – a perfect backdrop for dining adventures. The bar, with its intriguing tile work and a splash of neon, invites you to linger over drinks, while the dining area, with its festive decorations and shelves lined with wine and memorabilia, whispers stories of celebrations past.

As a Rochester-NY local guide for Google Maps with a discerning eye for quality, I can assert that Outback Steakhouse, led by the incomparable Teresa, delivers an experience that's not just a meal but a cherished memory in the making. This is a restaurant that stands as a beacon of gastronomic excellence, where each visit is a guarantee of satisfaction and joy. Cheers to Teresa and the team at Outback Steakhouse – you've earned every star in this...

I give it a 2 out of 5 for a few reasons... Let's start with the how short the server acted towards my wife. My wife had ordered something that she thought was a tad different than what she had received. No issue, just confused and surprised because she had misread the item. Our server had assumed from my wife's response that she didn't like it.. without even asking how she felt about it.. so she went to the manager to say my wife didn't like what she had ordered. As then, the manager decided to come to our table to let us know she would comp the item completely, which in her case from what she was told from the server, would make since and would be considered great service. So for a more uncomfortable night, my wife had to explain the situation for the manager to realize what was actually true. Afterward, the server comes back to the table, let's us know the manager comped the item, leading us to ask why and the server stayed with the idea of my wife not liking it, and then ending it off with her trying to take the item regardless of my wife saying she liked it and was planning on finishing it, in response the server said "well you're not really drinking them".. which had made us even more confused so we were just trying to pace ourselves, while we were only there for less an hour by that point.. End all be all, I currently have been working at a larger restaurant as a busser and a server and have found this place unsettling and untrained. To the servers, patients is key, dont make your guests feel rushed or uncomfortable. Makes a better time for them and for you. Also you'll get better tips, c'mon.. Thank you to the manager who comped our item, good luck guys, you're...