Woodhouse Spa - Walnut Creek — Attraction in Walnut Creek

We were on vacation in the area. My wife had gone online and surprised me with a massage. She had a $200+ gift card in which she thought she booked the massage with. On their website when you check your gift card balance it says book appointment and gives the impression you are booking with the GC. It does ask for a credit card number as well but she thought it was going to be on the gift card. There were 2 email confirmations sent neither of which said anything about bringing the gift card with you or needing to pay for the balance. Me receiving this as a gift went to the spa and had the massage, no one ever informed me there was a balance. After the massage was over I walked out and looked at the front desk. No one was there, i had a meter running on the car and had to be at a wedding 45 minutes later so I left. The next day we got a call from the spa employees accusing us of skipping out on paying for the massage. We told them we thought it was paid for on the gift card. They were very mean and kept saying we had to pay on a credit card. We told them we did not have the gift card with us as we were out of town and the lady on the phone said. "I will check with corporate and see what we have on file. I want to make sure that if it is a credit card you do not want us to charge that" I told her we did not want to pay with a credit card and that immediately when we return to our home we will call with the gift card and cover and charges and to call if they had any questions. The next day we received a charge on our credit card for the cost. I called the spa back and they again were rude and mean accusing us of having to pay by credit card and that now they could not take a gift card over the phone. The lady even told me she watched the video and I left without talking to anyone. There was no one there, it was a gift which I thought was paid for and I had a meter running. We finally talked to the corporate office who said we could pay by the gift card over the phone. This was a gift from my wife as an anniversary present and now they have turned it into an accusatory two days attacking out character and completely ruining any enjoyment from the massage. My wife frequents the Woodhouse spa in Franklin Tennessee and talks about how great they are. It is unfortunate that my only experience at Walnut Creek has been a nightmare. I hope the owners, and corporate see this review and might take some time to talk to their employees on how to deal with customers in a way that reflects that person spending their money on a luxury service. Fortunately there are other options for Spas and I would highly recommend checking your...

If I could give this place negative stars I would. This was the only time I've ever left a spa LIVID, disappointed, and more stressed than when I walked in. After months of having to reschedule and wait for an open weekend appointment, I finally had an appointment set on Sunday (9/26) afternoon at 3:15pm. A few days before my appointment (Wednesday 9/22), I got an email from the hospitality team asking if I could come in earlier because they had double booked my service at 3:15. I agreed and got the updated confirmation emails.

Fast forward to Sunday, I check in for my appointment and am told "Oh, we've actually been trying to reach you for a FEW days but couldn't get a hold of you...your therapist got into an accident and we couldn't find someone to fill in. So unfortunately, we don't have anything for you today". EXCUSE ME?! I was completely dumbfounded as I was JUST communicating with someone who asked me to come in earlier, received the confirmation email the day before, and I shifted my entire Sunday schedule to get there earlier and was met with "we don't have anything for you today"?! Not a single mention of "we can help you reschedule". NOTHING.

Starting to wonder if I was racially profiled for being Asian. The story doesn't add up, and the three white women working the front desk did nothing to try to reschedule my appointment or make up for the CLEAR miscommunication. I was told I would receive a follow up call from the spa director and it's been 3 days with no follow up. Lucky Foot Massage chains have better customer service than this for a FRACTION of the price.

I will be looking into filing a complaint with the Better...

If you're looking for a day to truly relax and unwind, and let the stress of the daily grind melt away, Woodhouse Spa is the perfect escape. Tucked away in the heart of Walnut Creek, it feels like a hidden oasis right in the middle of the city.

From the moment you walk in, you're met with a serene atmosphere and a warm, welcoming staff. Their knowledgeable team offers an array of services designed to relax, rejuvenate, and restore your body, mind, and soul.

The professionals at Woodhouse are truly exceptional. They take the time to understand your specific needs, taking every body into consideration—literally and figuratively. Each treatment feels personalized and purposeful. Whether you're there for a massage, facial, or body treatment, they tailor the experience to suit you. What’s even more impressive is how they don’t just stop when your service ends—they offer helpful guidance on how to continue the benefits at home with tips, product suggestions, and wellness routines to maintain that post-spa glow.

One of my favorite parts is the Quiet Room—a peaceful space where you can relax before or after your treatments. Sip on tea or water, nibble on light snacks, and let yourself just be. Whether you choose to put your feet up with a book, soak in the soothing aromas of essential oils, or simply enjoy the calming background sounds, it’s a perfect way to reconnect with yourself.

I honestly can’t rave about this place enough. If you need a little self-care or a full day of pampering, Woodhouse Spa is absolutely the...