Unwind Wellness – Georgetown — Attraction in Washington

UPDATE:

After exceptional customer service and talking with the owner Antonio, I'm updating my rating. Any business owner that is this involved and receptive to feedback definitely deserves the higher rating.

Looking forward to my next visit :D

I'd give it 4.5 stars. I feel like it's unfair for sites/companies to think 4 stars is somehow "bad". I just wish 5 was saved for perfection. Full disclosure. I've had a lot of massages.

Really nice spa in Georgetown. Booked a couples massage as a first time visit. Easy process online, great responsiveness in chatting with staff prior to the visit (was initially try to arrange another service but didn't have a lot of notice, so no worries there).

For anyone who has never visited, the waiting area is lovely but there is no "lounge" area (This is something I associated with larger spas - where there is a changing room with lockers, showers, robes, a room to sit with tea/water to relax prior to a servce). Not a big deal just something to note if you wanted to arrive early and expected that kind of facility.

One thing that surprised me is that both of us were first time visitors and there was no intake questionnaire. This is something I typically encounter as a first time visitor at any facility so you can specify preferences, injuries, concerns, etc.

Things that would have made it 5* for me were - more communication from the therapist. Asking about pressure preferences up front (they did ask when they heard the other therapist ask so maybe they just forgot). Asking about the temperature of the table. More consistent technique on both sides, a few times it felt like they forgot to do the same sort of "treatment" on either side. Slower more deliberate pressure on problem areas. I wished several times for more pointed pressure Better support for feet/legs on the table. It was just a pillow rather than a firmer "bolster" so it didn't offer the most supported/comfortable body positioning. A weighted eye mask rather than just a towle when you turn over to your back. It stays on better and doesn't move around during treatment.

Things I loved: Rooms are really nice. Quiet. The music/ambiance is nice. I love the heated tables. The massage overall was very good and I would definitely go back. Great pressure, good technique. Focused on the areas I asked for help on. I always appreciate the use of hot towels to remove excess oil.

Again, every one has their preferences. And I will definitely...

Went back in November 2021, with my mother.

The massage was adequate, but nothing exceptional, especially for the price point (note: this is the standard price I pay for massages, and I expect a certain quality, which I usually receive).

My masseuse ignored my instructions – he had asked me if any area felt particularly stiff or painful, and I had mentioned my neck and shoulder area. He didn’t spend any more time on that compared to the rest of my body, and didn’t adjust his technique to deal with accumulated tension or pain.

I also had to ask for slippers – the expectation was clearly that we would take our shoes and socks off and step directly onto the rug and floor, neither of which inspired confidence (c’mon, people, have you seen a floor under a microscope?! I’m not going to carry all those germs back into my shows). When I asked, we were told slippers could be provided, and they were, but this should be standard, and has been for all other massage parlors/spas I’ve visited. If you’re trying to cut costs, just tell me in advance, and I’ll bring my own.

Also: the mask issue. This was still at the height of the pandemic, and I was very particular about only wearing N95 or K95 masks (which was later proven correct by official guidance). We were not advised beforehand that these would not fit into the headrests at the end of the message beds, and we were required to take them off and wait for simple, surgical-type masks – the only kind they provide. I was not comfortable with the level of protection these masks offered, especially since the staff wasn’t wearing N95-KN95 masks. This should be clearly communicated ahead of time, and customers should be allowed to make the choice about what risks they want to take on.

Receptionist did not care about us once we had exited the massage room. I had wanted to ask a question, but was left awkwardly waiting by her desk while she chatted on the phone – you don’t know how to briefly put a conversation on hold to deal with a paying customer who is physically present at the time? I gave up, and just said “thank you, have a nice day”. There was no response, not even a gesture, like a nod, anything, and no opportunity to offer immediate feedback. Nobody asked us how our experience had been. It was like “thanks for paying, bye-bye”.

I won’t be back. There are better options in the DC area, especially for this...

Unwind is my happy place. I love this place. You can smell the calmness from just outside the door. Yes smell! Just as you open the door you are greeted with the faintly pleasant smell of the relaxing essential oils they have coming from the diffuser. You are greeted by helpful and professional staff member at the front desk that prepare you for your appointment. The inside is gorgeous!As you wait for you appointment, you are sat on the beautiful and comfy couches, to take in all the calming ambiance. The place has the softest warm lighting from the gorgeous chandeliers, to compliment all the calming creamy tones of the various furniture and decor. It has such a relaxing opulence about it, that makes you feel as though you are truly getting in your “me time” the we all need. The bathrooms are also gorgeous and always very, very clean.

This place also makes for a really good gift. I’ve purchased gift certificates for a massage for friends to as as a bridal and baby shower gifts, birthdays or just give to a friend who could use some relaxation and self care. When my BFF’s fly into I always book a girls day appointment for a day at the spa here!

Now down to the actual massage. The therapists here are so very good at what they do and are very professional. They always ask where you are carrying stress at, and do a really good job of addressing the area. At a minimum I come twice a month. The massage and overall experience I have here is so amazing that on my most stressful of days, I often just call and take whatever therapist that is available and I have always had a very comfortable and relaxing experience. I always come out feeling like a new woman. After my massage I am always asked if I would like any water, which I appreciate.

This place is an integral part of my self care routine. I always leave feeling relaxed and rejuvenated and calmly recharged. It’s really worth it to take time out of the chaotic and busy lives most of us live now a days, to...