Kangaroo Inn — Hotel in Perth

FLEE THIS PLACE !! This hotel is anything except a youth hostel. Boring as hell, no backpackers in it while on their website they say they are a hotel for backpackers, the wifi doesn't work, the pictures of are not at all like the reality; the sofas inside and outside are all torn and dirty, the sofas in the large common room downstairs act as a bed for most people. And the most scandalous thing is that the hotel is infested with BED BUGS !!||First of all, when we arrived on November 16th, we learned that, unfortunately, due to the number of people in the hotel, we were obliged to change rooms during our stay. Unless I'm mistaken, this information is not written on your website at the time of booking, so the least you can do is to ask if this change is a problem for the client....||After talking to some people I learned that bed fleas are present in the hotel. I go directly to the reception to ask that they don't change my room but they guarantee me that the whole hotel has been "professionally treated" and that I have nothing to worry about.||So when I changed rooms, I didn't worry that there might be some in that room because of what I had been told. But to my surprise, one night when I went to bed, there was a bed bug walking around on the bed!||The next morning, once the hotel staff knew about it, I had to change rooms again (former room infested with bed bugs that the two French brothers had been victims of) as soon as possible.||Once back in my new room I lay down on the bed and against the wall I see again a bed bug!||In the morning, all they could tell me was that I had to leave the room and the hotel the next day, because there was supposedly no more room "available" even though I had booked for more than a week. So in less than 24 hours, I had to find a new hotel in emergency despite my work.||This hotel lacks professionalism like I have never seen before. Finally, no one freaks out about bed fleas, the manager only changes people in their rooms which spreads the bed fleas...

We been stay here for 1 week. It was really a good experiences.

except on the 1st day. we arrival early but they was no one open door for us even we try to ring the bell.(we did email to inform will be arrived early but no reply from your side. ) finally on 9am after we entry the inn then only we find out is due to reception was not 24/7. But is ok.we can accepted that. Is not a problem for us.

We get a very clean n nice room @ 309

all the public area is clean n odourless.

there really a good location which near to all the place we want to go. Woolworth,Forrest chase, murray n hay street mall, train station, busport, even Elizabeth quay also not far just 1km walking distance.

stay for a week. i surprise that we get 1 time room service by them. i mean housekeeping service for our room. which quite good!

all the facilities are functioning and we really enjoy to stay at here.

They have spacious place for all the public area. Kitchen, home theater, reading area, reading room@lv1, computer area laundry service by coin each time $4 for washer and dryer. they do provide complimentary detergents powder n rack hanger. Which a second thing I'm surprise for!

Fyi they have a good mattress make you sleep n rest well. this is all the matters! which make us feel worth for money.

we also meet new friend here.

they do provide luggage service for in house guest who's early check in and after check out you can keep your luggage in the luggage room for FREE till reception closing time. which is another thing surprise us.

Only 1 thing I'm curious about is . what the free breakfast timing cuz we didnt get to try the free breakfast. But is ok. just wonder...

i would like to take this opportunity say THANK YOU to all Kangaroo Inn staff, Ben and Jon as well.

Cheers,

Chris n Austin 17Nov2018...

Cons

Wifi does NOT work in the rooms. I've read reviews from months ago and they still haven't made anything about it. All you need is to put more access points, they're cheap. Instead of upgrading the kitchen cameras to pester people to wash the dishes, invest in good networking that everyone uses all day long.

The common areas are in the basement, so you can't see any daylight if you are down there.

The kitchen is quite dated, the drying towels are always wet because they don't get rotated during the day. It is sometimes missing key elements such as forks.

Pros

Location. It's half a block from the pedestrianized blocks where all the shops are.

There are plugs right beside the beds.

Bathrooms are kept relatively clean, although the showers are very prone to flooding the bathroom.

Suggestions I know the managers of the hostel read these reviews, here are my suggestions:

1. Upgrade the wifi ASAP. Look into two Ubiquiti Unifi U6 Lite per floor and solve the problem, no more excuses.

2. Hang drying racks on the kitchen's walls above the sinks so plates dry fast and there's no need to dry the plates with the towels.

3. Remove the TV from the "reading room" and put some desks. As there are TVs in both the basement and reading room, there's no place to use a computer without having to listen to the TV in...