Hotel Neutor Express Salzburg — Hotel in Salzburg

Upon arrival, we were told that the room was in another building, and the internet did not work. The hotel staff was very cold and no solutions were provided. It was raining and we asked for an umbrella so we could walk around. You let us one... broken. I say no more. As for the facilities, in the hallway there was no light, in fact there was no light in the room building, so at night, it was complicated and scary to move around. The room was incredibly hot, and to remedy this we were given a broken fan, taped with duct tape.... broken, taped up (I have a photo) that made so much noise that we had to turn it off because it was impossible to sleep or hear anything but that noise.

We asked for a refund or compensation but the hotel said no. Very very...

They did not empty our TRASH CANS IN JUNE WITH 26 DEGREES OUTSIDE OR MAKE OUR BEDS! This is inacceptabile for a 3 star hotel or any other sort!! To get back in your room in JUNE, 26 DEGREES OUTSIDE and to smell your GARBAGE! SHAME ON YOU, WE PAID 87 EUROS PER NIGHT AND YOU DO NOT ENTER OUR ROOM TO MAKE THE BEDS OR THROW THE GARBAGE ?!?!?! Also the room needs a serious makeover. Please see the photos and the receptionist could change her attitude to be a little nicer to her guests..

When we got here we only had one set of towels. For a double room it is kind of weird to call for a second set.. Overall I do wonder why didn't they do their damn job?! (In the photos you can see also thay the shower is no...

The rooms are horribly outdated and have poor ventilation. There were two safes in the room, neither of which worked. The bathroom had absolutely no working ventilation, the sink leaked and the shower didn’t drain well. There was a constant buzz from the hallways. There was almost no cleaning done during the 6 days I had to stay there. There is no one at the desk (which is in the other hotel across the street) at night if there are problems. I could have forgiven a lot of this but the WiFi was abysmal. Incredibly slow (open network undoubtedly shared by all the neighbours) and constantly cutting out. If you just need a place to sleep for one night you could maybe find it acceptable but otherwise...