Plaza Marchi Old Town - MAG Quaint & Elegant Boutique Hotels — Hotel in Grad Split

I have travelled more than 110 countries and many cities, but just wrote a few reviews. This is one of the worst hotels in my whole life. The receptionist’s answer is always “I don’t know.” The closest public parking needs to charge more than 600 hrk and which is around €80 per day. And the receptionist has told that I should park at this one, and I can get a daily pass. But when I asked about the price, the answer is, “I don’t know, you can check yourself”. When I was asking the parking staff, she has kindly told me I can park at another public parking lot just near by, but 4 times cheaper, this one is too expensive. Due to the hotel is located at the old town, we have kindly asking for the assistance of luggages, but the receptionist said that she is the only person, nobody can help for it. Holy. It reminded me the bad experience at Oia, Santorini. Because the islands tour is popular at Split, I have asked the receptionist about some information, but the answer is “I don’t know.” and then she has pointed me a travel agency at the the front of hotel. When I wanted to make sure that the agency is trustable, but she just smile and smile. The hotel room is terrible, especially the shower area, just a bathtub without any cover, and easy to floating the whole bathroom after a shower. Anyway, at the beginning of the check in, the receptionist told me that, “our hotel is a heritage.” So what? During the check in, a very poker face, just like she is somebody or neighbours on the street, not working for the hotel. For the check out, even worse, seems I own that lady so much money. We were asking for the luggages storage. She just said, “leave it there.” with a very unfriendly and mind face. Strange, a very strange attitude. Another worst point is they asked €2 for each person for the city tax, normal and acceptable, but excuse me cash only, and no change at all. We only have €3.5 and €50 euro note. And they were keeping remind me that I still own them 50 cents. When I got the local currency exchange, and ask how much will be. They charged me 5 hrk, small money, but the exchange rate is €1=7 hrk, for €50 cents, why 5 hrk? Ridiculous!

P.s. The hotel is really located a hidden area of street, and difficult to follow google map to find it. And we have been asked the restaurant people around, but...

I never write reviews, but this experience was quite startling. After we arrived the receptionist didn’t say hi or acknowledge us even after I had said our names and told her we had a reservation. Apparently she was working on it, as she spent the next 30 mins looking at her computer, focused like she was solving the New York Times crossword. She explained that she was new so we were pretty patient with her, but it was starting to get a bit excessive. After nearly 45mins we were taken up to our room which was quite frankly, unacceptable. The entire room STANK of black mold. We immediately walked downstairs but sadly the receptionist was helping another person (which again took half an hour). When we explained the issue, she claimed she didn’t have a good sense of smell and hadn’t noticed (sorry but the latter is impossible) and told us that she couldn’t change our room as we’d been in there for half an hour. Actually we had been sat on the chairs visible by reception waiting for her again, so then she changed track. She told us we could not have a refund because she needed to get the manager to come, and practically begged us to look at another room. The next room smelled as if the walls were made of car air fresheners; we actually wondered if she had called the cleaner to spray 4 cans of febreeze into the air to satisfy our nasal senses. Anyway, we decided to take it as a refund wasn’t looking likely and we wanted to actually have a chance to look around Split. The interior of the room and hotel is tacky but not in a good way and the walls look like the aim was distressed concrete but the wallpaper people misunderstood. We had a single sheet between two. It was expensive, and not worth the cash. Split is a beautiful and wonderful city and we loved exploring, but this hotel experience wasn’t cool. If you want to be a hotel receptionist, perhaps a smile and a hello would make other issues slightly more forgivable....

This is an attractive hotel, centrally placed in Split and new. Stairs leading up to elevator on 1st floor then up to our rooms on the 4th floor which on initial inspection look very nice. The bathroom shower has no shelves to place toiletries and as there was no shower cap the big overhead shower was a pain if you didn't want to wash your hair. I used the smaller hand held shower but as it wouldn't fit properly into the housing, I had to hold the shower while applying soap.

There is a pleasant roof terrace with 4 sun beds and tables and chairs with amazing views of the city and a lower balcony with 5 or 6 tables with chairs overlooking a bar.

Staff very friendly and helpful.

The bottle of wine left with 2 glasses on the same table as the kettle, tea and coffee lead us to believe was complimentary especially as there was no wine listed on the mini bar prices. However on checkout we discovered it was not free!

The real misery of this hotel is the positioning of the back rooms above an extremely noisy bar. The enclosed courtyard of this bar retains the bass beat and although we were on the 4th floor, the hotel is positioned on a hill and at the back, where we were, we were on the 2nd floor.

This bar was holding a getto DJ competition of some sorts and the DJs situated just below our window played techno music until 2am. The double glazing was useless as the bass permeated into the actual room and you could feel it through the bed! It was terrible!

Rooms 405 and 404 are to be avoided unless you like loud music until 2am!

Staff were understanding yet could do nothing except say the bar is allowed to play music until 2am!

All in all our stay would be 5 stars if it wasn't...