Pierre & Vacances Premium Residence La Ginabelle — Hotel in Bonneville

We visited March/April 2024 as a family with a larger group. We had two apartments for up to 6 people (one had 4 and the other 5) ||These were self catered and we were provided a small cleaning pack (small washing up liquid, small antibacterial cleaner, 5 dishwasher tablets, and a few cloths) and toiletries which were three small shower gel and shampoo solid bars and one toilet roll. These were small and not enough for everyone all week. Over the week we had to buy rubbish bags and toilet roll.||Towels were provided (one hand one bath per person) and two robes regardless of the makeup of the people in the room. These were hard and not luxury as you would want for four star.||The room was spacious with a double room, a twin room and then there was a double sofa bed. We didn’t use this but the other family did and it wasn’t particularly comfortable. Bedding was provided and this was quite comfortable. I don’t think that the rooms are big enough for 6 people personally. Not on a holiday when you have all the ski clothing in the room.||There is a lack of storage for bulky clothes and we generally left our coats on the sofa bed.||The rooms were not particularly clean. The toilet is in its own room and in both rooms smelled like a urinal. The bathrooms were ok, and the showers hot and powerful enough. We did find that down the side of the sink was dirty and had not been cleaned for a while. The rooms were not cleaned thoroughly between uses and I didn’t like walking barefoot. The socks I wore in the apartment were black with dirt. ||The general areas are not particularly well maintained either. Someone had left a bag of rubbish on the bannister of the stairway and this was there three days later when we left. ||The cutlery and plates are plentiful. The kitchen is adequate with a fridge, microwave/oven, dishwasher and hob. You can eat in if you like which we did a few times.||Some of rooms have spectacular views from the balcony. Others not so much. ||You are given a ski locker with the room which was spacious and helpful and kept wet boards and boots out of the room. ||The swimming pool is great for bad ski days, with the sauna and steam rooms being roomy and lovely and hot. You have to ask reception to turn these in and these facilities are only available when reception is open (so not between 12-3pm)||The hotel is well situated for the train station and the bus stops and town. You get free train travel from the hotel and this was so much quieter than the bus. It is only a short walk to the bars and restaurants which is great after a long day skiing.||In checkout we left our bags at the hotel for a few hours and these were left in the fitness suite. Not helpful for those wanting to use it and not particularly secure. I think a better system is needed.||The receptionist was lovely and helpful. ||I wouldn’t stay here again mainly due to it claiming to be luxury and to be 4. If it was appropriately priced for a 3 I would consider it. However, if I was to return to Chamonix next year I would be unlikely to...

The good: It's a great location (close to the train station, ski rentals, ski school for kids, etc.) and why I didn't give fewer stars. You can borrow equipment for fondue and raclette, which is very convenient. Our room had a view of the Mont Blanc from the roof and was cozy. The beds were comfortable. The bad: For the money, this place should do a lot better. The wifi (basic) is slower than a cell phone with a hot spot. You can pay 25€ to upgrade it for a week. The staff didn't tell us about guest cards for the buses. They didn't give our kids their free gifts (until we asked). Beware that have to supply your own toilet paper, garbage bags, etc., but they give you 5 units of soap for the dishwasher. The directions to the ski storage lockers were not clear (the signs from our apartment weren't clear). The heat is turned off after 11 pm, which made us have to put our baby in our bed, despite having a crib supplied by the hotel. The kitchen sink was dirty (previous tenant) and there were hairs in the bathtub (previous tenant). Rooms aren't ready until 5 pm, which is a bummer after 9 hours of train. There's no elevator to take your bags down to store them while waiting for the room. There's no laundry service, and the closest laundromat is 1 km away. We pre-registered on their web site, but the staff couldn't see it so they wanted us to pay the guest tax again (it was finally resolved when we checked out). Thanks to the pre-registration, I've been getting spams from them two weeks after to review their hotel, even though I have unsubscribed twice. Their web site won't let you reserve the free baby kit; it only lets you reserve things you have to pay for. We had to phone to reserve, which costs money. My French friends have told me this "standard" is normal for France and...

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Arrivé en early cheek-in le 10/08 à midi, le 1er appartement attribué ne correspond pas à ce que nous avons sollicité lors de notre réservation (appel téléphonique du 4/08 pour réserver 2 places de parking (90e) + arrivée anticipée (50e)+ appartement vue montagne). L'appartement donnant sur la rue, n'a vraisemblablement pas été vérifié avant notre arrivée, sol collant et odeur de tabac. Nous demandons un changement.

Après avoir longuement insisté, alors que l'on nous a prétendu que l'ensemble des appartements de notre typologie (3 chambres )se trouvaient côté route, finalement un nouveau nous est donné . Il est prétexté que cet appartement n'est jamais loué car se trouvant au rdc il ne satisferait pas la clientèle... Cet argument va venir justifier la saleté de l'appartement..précisons qu'il est 14h... Et que d'autres arrivants sans l'option payante se voit appeler pour récupérer leur appartement !

Voici ce qui a pu être relevé : ménage n'ayant pas été fait : découverte de cotillons, d'une culotte dans le canapé, de mouche morte, papier cadeaux sous le lit table en bois hyper collante / multiples résidus incrustés (nous avons dû acheter une nappe) -odeur nauséabonde dans le lave vaiselle mobilier extérieur inutilisable de par leur saleté.. Et pas que de la poussière, cheveux collé, terre. absence de four traditionnel (uniquement fonction micro onde et grill). Ce qui limite considérablement la cuisine possible. absence de plat adapté à la taille du four (2petits plats nous seront remis le lendemain de notre demande) vaisselle manquante / peignoir manquant en conséquence obligé de se rendre à la réception (comme il n'y a pas d'état des lieu, aucune remise au complet n'est possible avant chaque arrivée) -téléphonie coupée, impossible de joindre la réception drap de lit troué mobilier d'assise en bois cassé -son de la télévision qui grésille -peinture sale nécessitant un rafraîchissement

La réception est prévenue avec à l'appui les photos prises. La saleté est justifiée par le fait que cet appartement n'a plus vocation à être loué et que s'il l'était c'était pour nous satisfaire... Il nous est dit qu'un dossier en réclamation allait être ouvert auprès de Pierre et vacances en vue d'un dédommagement . Mais pensez vous que l'on nous aurait envoyé un agent d'entretien ? Il nous a fallu acheter les berlingot d'eau de javel pour tout faire !

Revenons sur le 1er désagrément qui aurait pu être évité par une simple information lors de notre réservation : hauteur du parking maximum 1.9m, autant dire qu'un coffre de toit ne passe pas. Obligé de le retirer..et pour cela de le vider puis de lui trouver un endroit pour le ranger. D'ailleurs, c'est bien la première fois qu'en résidence premium, une place de parking n'est pas attribué gratuitement avec l'appartement... Pour le reste: devons nous évoquer la température de la piscine à 21 degrés suite à des disfinctionnement ? Nous n'avons pu en profiter que 3 jours pour le sauna, idem, celui de la piscine était fermé. Possibilité d'en faire dans le cadre de l'espace bien être deep nature ce qui impliquait de se rendre dans un autre endroit

Pour conclure, face à notre mécontentement et alors que nous indiquons à l'agent de la réception que cette résidence ne mérite plus son statut de premium, il nous est indiqué que ce n'est "qu'un 4 étoiles" et que le bail va prochainement s'arrêter. Mais est ce une raison pour tout laisser partir à l'abandon ? Au détriment de la clientèle qui ne bénéficie pas du tarif "fin de bail"!!! À la réception, le dossier d'accueil (destiné uniquement pour le personnel travaillant à l'accueil ) comporte les mentions suivantes : maeva/résidence ginabelle. La bascule n'aurait elle pas déjà été faites sans informer les clients ??? Ce qui est inadmissible car les attentes d'un client premium de pierre et vacances ne sont pas celles d'un client maeva ! Exigences...