Lykke Hôtel & Spa — Hotel in Bonneville

My husband (who is a platinum member in Accor) and I booked a privilege room in this VERY POOR hotel for 4 nights in mercure chamonix center.. it was very very very baaadd !!!!! We just completed 3 nights and checked out we didnt stay our fourth night !

STAFF: We cane very late night and maureen from the front desk was very kind, super friendly and helpful But the rest staff were Very bad and gave a poor service we ever experienced in all Accor hotels !!! The rest staff were NOT helping, NOT professional and definitely NOT friendly.

When my husband asked the Supervisor about his name he said (i dont have name) such a unprofessional and the manager she was a woman wearing glasses also she was not talking in an appropriate way with us .. at last when we wanted to check out after the third night also the girl in front desk she was not professional. I have the names of the staff now in the picture

Restaurant staff were unskilled !!!!!!!!!!!!

ROOMS: The privilege room, allegedly the “best” they have has a horrible layout, horrible lighting, very low ceiling.

BALCONY : As first they gave us the privilege room in ground floor the balcony has no view at all only a bush. Then when we changed the room to a third floor privilege room the balcony was USELESS as no chairs, no lighting, and construction as a view

BREAKFAST: Food and layout not suitable for any star hotel !!! Although we took the room with breakfast we only had takeaway coffee in paper cups. As seen in the picture the welcoming drink for members we didn’t use too !!

The only reason to come to this hotel is if you want to RUIN YOUR VACATION !!!

Zero star for this...

I visited Chamonix in early December with my girlfriend and loved it so much that I decided to return with my family a month later. Unfortunately, the hotel where I previously stayed, "La Folie Douche," was fully booked, so I booked a different hotel. When I booked online, the website advertised two double beds and two single beds. However, when we arrived in the room, there were only two beds total. We went to the front desk to ask about the room situation, but the staff insulted and blamed us for their mistake. Our booking clearly indicated "2 x Single bed(s), 2 x Double bed(s)." The manager explained that they meant two people on the double bed and two people on the single bed, even though that was not how it was worded on the website. She still blamed us for booking the wrong room. When we asked for another room, she said the best she could do was offer us an additional room at a 10% discount, which was laughable. Moreover, the rooms were not the same as those shown on their website. When we asked about breakfast, one employee told us it was included, while another employee said it was not. We also requested a late checkout, but the best they could do was an hour later than the standard checkout. Lastly, the hotel's wifi was very slow and spotty. If you are planning on using a laptop for work, do not rely on this hotel's wifi as it constantly cuts out for several minutes at a time. Overall, the customer service at this hotel was terrible, and the room quality was nothing special. I do not recommend booking this hotel, as there are many better options in the town, some of which even have a...

We asking and confirm twice room at spa building, and of course when we came for 1 day they give us room at 1 floor at another building, and we need to move next day And next day we came after skiing, they told us thats room is ready, and when we come, we saw absolutely dirty room with garbage bags on the tables, plates with spoiled fruits. We had suite room, but its looking very strange, with three-pass between rooms and 2 doors. No air conditions thats why u need to open terrace door, because windows not opened for ventilations mode, floors at toilet and bathroom are very cold. There is nowhere to put clothes, no closed boxes, just shelves Second day our safebox got broken. Water at both jacuzzi are cold, water at pool super cold les than 25dg! Very cold in spa zone. Corners in jacuzzi is very sharp, nobody build like this Breakfast was awful, omelet impossible to eat, crapes was cold everyday, there r no porridge, we asking to order something but waiter told us, thats impossible, because they so busy! And after just for my small son they prepare omelette, but quality was 🤮 Just 2 bath robes and towels in room for 3 people, no bathrobes for kids, next day they fixed it, but bathrobes still for adult Eco water its strange strategy, because for drink u need all time going to 1floor. Maybe we r at desert🤷🏽 In bathroom just 1 type of gel, shampoo+bath gel+ soap all in one! With the help of the hotel the holiday was seriously spoiled, every day I had to go to the reception and swear And all apologies discount -1day price ! They top manager is very busy to fix all this...