Hôtel Kaijoo by HappyCulture — Hotel in Strasbourg

Have you ever entered “your” hotel room just to find other people’s belongings in there? |No? Us either— until our short and HORRIBLE experience at Hotel Kaijoo.||After 6 hours of driving my husband and mother-in-law from Innsbruck to Strasbourg to enjoy the best Christmas market in France, we were left stranded with nowhere to stay. Why you ask? Because whoever controls this joke of a hotel’s booking, completely messed up and took zero responsibility for it. ||How does a ‘modern hotel’ in a booming city give away a previously booked and paid for room? A mistake, yes-but to not recognize it and fix it before giving us a key to that room without seeing they put someone else is in it? It was incompetency at its finest. Not to mention a failure in maintaining the privacy and security of its guests. The situation could have evolved in so many bad ways and the hotel acted like that happens frequently and ‘usually we’ll just give an upgrade to compensate’. ||But nope. They offered us nothing-not even a coffee, water, or a simple apology?! We were forced to wait in the hotel lobby at 10 pm for nearly an hour with NO resolution to an utterly unacceptable situation.They gave another family our pre-booked, pre-paid room and had no other rooms for us. ||After ‘trying’ to find us a place, we were offered nothing from the hotel. Our vacation ruined, with no care given by the staff. Ultimately we were left with no where to go. We were forced to drive back to my place in Germany 2 hours and now I have to fight to get the nights refunded. ||Nobody should EVER be treated this way. If you wonder why the reviews for this place are so low on every single platform. Heed the warning. Stay...

Have you ever entered “your” hotel room just to find other people’s belongings in there? No? Us either— until our short and HORRIBLE experience at Hotel Kaijoo.

After 6 hours of driving my husband and mother-in-law from Innsbruck to Strasbourg to enjoy the best Christmas market in France, we were left stranded with nowhere to stay. Why you ask? Because whoever controls this joke of a hotel’s booking, completely messed up and took zero responsibility for it.

How does a ‘modern hotel’ in a booming city give away a previously booked and paid for room? A mistake, yes-but to not recognize it and fix it before giving us a key to that room without seeing they put someone else is in it? It was incompetency at its finest. Not to mention a failure in maintaining the privacy and security of its guests. The situation could have evolved in so many bad ways and the hotel acted like that happens frequently and ‘usually we’ll just give an upgrade to compensate’.

But nope. They offered us nothing-not even a coffee, water, or a simple apology?! We were forced to wait in the hotel lobby at 10 pm for nearly an hour with NO resolution to an utterly unacceptable situation.They gave another family our pre-booked, pre-paid room and had no other rooms for us.

After ‘trying’ to find us a place, we were offered nothing from the hotel. Our vacation ruined, with no care given by the staff. Ultimately we were left with no where to go. We were forced to drive back to my place in Germany 2 hours and now I have to fight to get the nights refunded.

Nobody should EVER be treated this way. If you wonder why the reviews for this place are so low on every single platform. Heed the warning. Stay...

Unfortunately  I don’t have many nice things to say about this hotel except maybe that the staff are nice and it is well situated in the centre of Strasbourg. Apart from that, everything else seems to be a rip-off. It is far too expensive for what it is (I assure you that you’ll find other hotels equally well placed and with better amenities for the same price or even lower). First off, believe all the negative reviews you’ve read concerning the lighting; the first room I was assigned was so poorly lit, it had only two lamps to illuminate the room (see photos), weirdly, the bathroom was way better. It also had a quite ugly red rug that looked even uglier with the poor light. Having to work in my room, I went down to the reception to complain and was then switched to a different [renovated] room which had better lighting but was small and poorly conceived. There was a really slim table, BEHIND the bed, that is really uncomfortable to work on (to be fair the lady at reception warned me but I chose light over table). There was a telephone on it that wasn’t connected, so no way to contact reception apart from going all the way down there, the shower was old and a bit rusty and didn’t close properly so I ended up getting water everywhere. To top it all off, there isn't a bin in the bathroom, had to resort to the [already too small] one under the table in the room. Honestly, unless you’re a tourist visiting during summer and are sure to be out most of the day, only coming back to sleep, find another hotel. This place is not worth it, at all. It is DEFINITELY NOT a 4-star hotel...