Wyndham Grand Tbilisi — Hotel in Tbilisi

He is another honest review!

Let’s start with the amazing stuff about This hotel!

Two Staff stood out and were excellent in Service! Tamara From the reception and Mariam The cleaning lady for our suite for day 3.

The location of the hotel is the best part of the hotel! We were staying in the suite which had of you of the most exciting part of Tibi and it’s right there near the freedom corner walking distance from everything you can imagine! What a fantastic location!

And now it’s time for some improvement area feedback for the hotel

This is called a five star hotel. Then it’s time for you to consider interior designing from the outside of the hotel entrance then also the interiors of the hotel, especially the reception area, which is all dark and dingy and extremely sad to look at with very low quality furniture and a very poorly designed reception area. The outside of the hotel is extremely disappointing and the entrance is exactly exactly the same. I was only hoping that the suite would be better and actually it was the suite was the best part of the hotel.

Now it’s time for feedback for the suite we booked. When someone is staying in a suite It is quite obvious that they are expecting some kind of luxury and amenities. However, here are a few amenities that could have made the sweet Luxury feeling a little better such as.- Mini refrigerator Restaurant menu scan code or menu bar cards Cordless telephone in all the bathrooms 4 . Telephone in the living room Better looking furniture and curtains and Carpet and Dining Table

Day two of cleaning very rudely asked by a lady who was quite irritated by the fact that we are still in the room and she needs to do the cleaning so she asked when are you leaving so I can clean the room! So we said, just take the garbage out and clean later, but she never came back to clean in the room was messy. Thank God on day three we had Mariana who did an excellent job.

Most of the staff in the hotel be at the telephone, or the reception area does not smile much or talk much or provides any kind of Five star hotel, customer, service, or attitude. From security to the reception to the people on the telephone to almost everyone, the attitude is extremely casual and not friendly to customers from different parts of the world. Tamara was the best employee in the hotel that I could see in four days of my stay there!

The breakfast was the biggest disaster with food being finished within two hours of breakfast, start time in the morning. Some of the dishes were not even available after two hours, and they replaced it with items which were not good enough. Example Rice ! The menu choice was also not well designed, and the chef needs to be a global international chef to cook all kinds of Shiz with the correct taste. The tables and chairs in the restaurant are more like a cafeteria than a hotel. Tablecloth, no light, cafeteria vibe, and extremely sad. Honestly, speaking is this a five star hotel? I kept asking myself, and finally I stopped eating breakfast at the hotel, and started ordering breakfast from outside the hotel.

For the amount of money that I paid for this week, if I ever come to Georgia again, it will definitely be in a more luxurious hotel with the basics being taken care of so that I can get the service as per the money...

I recently stayed at the Wyndham Grand Tbilisi and was disappointed by several aspects that fell far below the standards I expect from a five-star establishment.

Upon arrival, there was no valet service or staff member outside to assist with parking or provide directions. I had to park my car and walk inside to ask for information, where I learned that underground parking costs $12 per night if no street parking is available. While the fee itself is reasonable, the complete lack of signage or initial guidance was frustrating. Fortunately, I found a spot near the hotel and avoided the parking fee.

When booking my room, I specifically mentioned that we were celebrating my girlfriend's 30th birthday and requested special treatment. To my disappointment, nothing was arranged—not even a simple card or acknowledgment from the staff. This lack of attention to detail was particularly disappointing for what should have been a memorable occasion.

The most frustrating experience occurred when I discovered there was no shower gel in the bathroom. I had to step out of the shower, soaking wet, to call reception. Despite being told someone would bring it immediately, I waited 30 minutes before it finally arrived. Throughout this ordeal, no staff member offered an apology or any form of compensation, such as a complimentary drink or dessert.

Additionally, I found hair in the shower that clearly hadn't been cleaned properly, and when I used the spa shower, the hair conditioner bottle was completely empty.

Overall, this experience was far below the standard I've come to expect from five-star hotels. The lack of attention to detail, poor service recovery, and general indifference to guest concerns left me extremely dissatisfied. I cannot recommend this hotel and believe there are much better options available at similar price points. This experience has made me reconsider trusting the Wyndham brand for any of my...

Complaint Regarding Service at Wyndham Grand Tbilisi||From: Antanouskaya Iryna||Reservation Dates:||- Reservation #4905128820 — June 3 to June 5, 2025||- Reservation #4895009432 — June 5 to June 6, 2025||Dear Management of Wyndham Grand Tbilisi, ||I am writing to express my deep dissatisfaction with the level of service and overall experience at your hotel.||I had booked and fully prepaid two non-refundable reservations in advance. Unfortunately, due to a fligh||This is absolutely unacceptable. A non-refundable reservation means the guest takes on the financial risk a no show-but it also means the hotel is obligated to hold the room for the guest, as it has already been paid for.||The only reason I was not left completely without accommodation was because I had a second reserva||Furthermore, after checking in, I was given a key to a room that was already occupied by another guest||This level of service and carelessness is entirely unacceptable for a hotel that markets itself as five-star||I formally request a written response to this complaint and a refund for the night of June 3–4 (part of res||P.S. I would also like to clarify a crucial detail regarding the hotel’s claim of a “no-show.” On June 3rd, a||Still, the fact remains that a guest from the reservation appeared on-site on June 3rd, and your staff staff failed to properly register her check-in. This is entirely the hotel’s responsibility.||To verify this, I request that you check your surveillance camera footage from June 3rd around 15:15 at the reception desk. You will clearly see that she was present.Given this evidence, the cancellation of our reservation was unjustified, and the room should have been kept for us as agreed. Attempting to blame us for the hotel’s mistake is completely unacceptable and undermines basic hospitality standards. ||Sincerely,||Antanouskaya Iryna||■ Email: Ira31@live.ru||■ Phone: +52 1...