Theory Hotel — Hotel in Tbilisi

Stayed 16 nights, Oct. 2024. Super location; beautiful balcony view: polite, friendly front desk, restaurant and housekeeping staff; and the AC was needed and worked great. However, many important details were missing to be a "5 Star" hotel: tile floors neither swept nor cleaned daily; irregular restocking of amenities; the mattress was horrid, soggy with age; raggedy towels; no luggage rack (suitcase left on floor was inconvenient), the safe is down at floor level in a dark closet (hard to see, enter code); modest breakfast w/terrible coffee, even the "specialty" made to order coffee (at an extra charge) was bad; pretty restaurant chairs screech across the floor and seat cushions flattened from use (need fluffing). Hotel main entrance has stairs but it also has a "side" entrance to the front desk that has a smooth, sloping driveway for rolling luggage and easier accessibility. Two elevators service all floors including the restaurant (which is where breakfast is served). The elevator also services the rooftop terrace, but it is kept locked; if you wish to go out on the terrace, you need to go to the front desk and they will have security unlock it for you. As the hotel has one entrance (A. Diumi St) and its restaurant, a second entrance (A. Puskin), be careful about the address when using a taxi as drivers get confused; there is NO stopping at the A. Puskin (restaurant) entrance. You might consider Vertskhli St. & A. Diuma St as a good pick-up/drop-off spot because it's just a couple meters away from the main hotel entrance so it is much easier for drivers to...

Everything is great. Best location, near liberty square, but not as busy as the hotel next to galleria mall. The hotel is right on the main road, but not too quiet or too loud. Entrance to the hotel is difficult to find though. The room is new and spacious. The room is clean. The balcony is large. Free 2 bottles of water. Fast wifi. Smart TV, I was able to watch NetFlix with my account. Definitely worth the money.

Cons: Pillows are too high. I measure its height is about 20 cm. After I lay my head down it is 15 cm. Still too high to be comfortable; I slept with no pillow instead. Asking the hotel of they have soft pillow, they said no. I have no idea how teenagers or kids can sleep here then. No full-body mirror; only one mirror in the bathroom. no place to put large luggage in the room besides on the floor. no paper towel/facial tissue in the living area. No cup in the bathroom for the toothbrush. No dish for hand soap. The bathroom is just a shower, not a bathtub, even though the description of the room facility on booking.com said there is a bathtub. The airport shuttle is 70 GEL.

From above, I would put this hotel to a 4.5 stars hotel (better than 4, but not to 5 stars). Overall experience, I give this hotel a 5/5 rating on Google because I think it is...

The experience at the hotel was charming from Day 1. David at the reception along with other team members like Mancho and Tako were brilliant and always ready to help. The rooms and bathroom were very clean. We had taken a suite room and the cleaners were always doing a good job. Food at the restaurant was also very good. Breakfast was a simple affair but the food was always fresh. The Chef made very fluffy eggs and the cottage cheese was amazing. But most of all all the baked goods we had were absolutely delicious especially the croissants which were exceptional. Staff at the restaurant were again highly pleasant. Manager Tazo along with other staff Saba Gvansta Mariam and Katya and others too please I forget the names.. they were very polite and always ready to assist. Very efficiently managed hotel. 5...