Aloft Munich — Hotel in Munich

Daytime robbers! That's in a nutshell what this hotel management is. Plundered $490.00 of my money and did not even say : "Thank you!". I booked this hotel through Travelocity and chose their non refundable option since i was sure i was going to Munich... however, instead of choosing 18th as my stay date, I inadvertently chose the 13th (without noticing). Booked 2 nights and thought that i was done. A few days later I checked my booking and discovered the mistake; asked for change of dates , but was told that there were no available rooms for the 18th... I asked for a refund and was told to take a hike (figuratively)... The hotel stole my $490... This took place 3 weeks before our stay... Hardly any harm was done to their ability to resell the room. I would have been more than happy to pay some fee for that extra processing of the cancellation, but telling me "You clicked.." such and such box, therefore your money is ours is beyond unfair. Travelocity was more than unhelpful in this situation too.. The moral of the story - I should get some glasses (which I did)...; I will never stay in Aloft Munich, or any other Aloft for that matter. My advice is: you should neither if you have a choice .. UODATE: I posted this review at Tripadvisor and the hotel responded with something like: M-hm. yeah,.. you self incriminated because you said that you bought the non refundable option.. We need to follow our policies..So what do you want?!... Well, what I want is to be treated fairly. We, the travelers, are only human, and mistakes happen. Trust is built on mutual understanding and not on punishment! I am a business owner too and I do understand policies. Rigidly adhering to punitive rules brings only resentment and mistrust. Punishing the consumer for making an honest mistake is not a customer friendly activity and irking an extra cent of profit by abusing your consumers will cost you down the road. I still feel like Aloft Munich stole from me, and I highly doubt that the 4 days that took me to realize my mistake has costed this business anything. I bet that the room was sold for more than what I paid for it. I hope other travelers see the point I make and retaliate against businesses as Aloft, which take punishment as deterrent and considers it as sound business practice. I doubt that my ranting will have any effect on Aloft, but at least I know I will avoid that chain for...

We arrived after a Danube River cruise and booked this hotel for 3 nights. I am a Titanium Marriott Bonvoy member and used points and 3 upgrade nights awards that were about to expire. I have stayed at Aloft hotels before, and knew what to expect from this lower end of the Marriott chain.||We checked in early and were told that our upgraded room was not ready but we could downgrade to a room ready now. We stayed we wanted to maintain the upgrade and wait. We were told we would not be informed when the room was ready but we could check. Meantime I was waiting for a package delivery for an important business mtg the next night. We returned to check in and were told we had been downgraded to a regular room. I objected, and they somehow “found” then suite upgraded room. I asked them to inform me when my package arrived. ||The junior suite was quite ordinary and had they not been about to expire, it would have been a waste of the UNA awards. Larger room, but nothing special and sitting area had an uncomfortable sofa bed and chairs. Larger shower was fine except zero shelving so any of your own toiletries would have to be placed on the shower floor - dumb design.||My business package arrived with no notice given to me - I was miffed, but fine. As my meeting was virtual, I had to give an alternative phone number for contact and discovered the phone did not work. I reported it three times and no action was taken by the front desk staff. Then, After a frustrating 5 minutes at the lobby computer I was informed by the front desk that it was not working - why they didn’t put a sign on it or just turn it off I will never know.||The breakfast was also very ordinary. ||So, room was “meh,” upgrade was useless, food was less than average and front desk staff were unresponsive and sub-standard especially by Marriott’s standards.||As you can see by my other reviews I am quick to praise and loath to complain, but this was a sub-standard stay by all accounts.||I do not recommend...

Breakfast area has barely 10 tables, which is only few meters from checkin counter, so loudly crowded area to have breakfast. These tables are tightly put together, as the whole breakfast area is barely 10 meters by 3 meters. There were only two baby chair (high chair) with one of them didn't have the front support, leaving only one useable baby chair. This wasn't repaired for the duration of 5 days that were were there and we needed a baby chair; although we reported this to them. Breakfast quality and quantity was way below the average. We kept asking waiter to refill the breakfast over and over, day after day. Scramble eggs taste awful. Pancakes were dried and hard to bite. Although the waiter was very helpful, the waitress was very rude and disprespectful, specially when we had to wait a long time for tables to be cleaned up so we could be seated (imagine the wait, if you got kids with you). No porter available in the hotel. You'd need to carry your bags on your own. Hotel doesn't have front entry for cars to load/unload luggage. The available parking on the basement, is tight space as well. Also, although we paid for 5 days parking in advance, the parking ticket never worked on the machine, and every time we had to call the reception to manually open the gate for us. No restaurant available within the hotel. So, no room service, which is often needed for us with kids during evenings. Although, i had booked weeks before the traveling date, and requested connecting rooms, the hotel staff had not considered my request! (note that I'm a marriott member for years, and I wasn't expecting such request not being granted). Definitely I will consider other hotel brands in my...