Relais Bocca di Leone — Hotel in Rome

Barely even deserves one star to be honest. I came to this hotel with one person for one night and they couldn’t even keep up their standards for one night !! the first thing we noticed is when you get to the front door there’s a call pad with no instructions as to what numbers were meant to call etc… the only way we got in was from other guests leaving. anyways when we eventually got in after 10 minutes there was 2 flights of stairs again with no signs as to where the reception was. we found out and thankfully the lady at the desk was very polite however she failed to take any of our details down from when we booked or saw her in person. the next thing we noticed is that our toilet broke. it wouldn’t flush at all and it was leaking the whole night. when we noticed this we tried about a total of 15 times to call the emergency number on the front sign for no answer. very unprofessional. we decided to leave it and go out for dinner and on our way back we couldn’t open the door as the outer case of the key was moving but not the actual lock. we managed to get in after again about 5-10 minutes. the next morning we were getting ready to check out at 11am and there was no one at reception. no lights nothing only the cleaner. we needed somehwere to put our bags as they had valuables inside, we were then greeted by the cleaner who had to call the desk woman and she only said we can pit our bags in the reception whivh is open planned so not secure at all !!! overall the stay was awful !! how can so much go wrong in one night AVOID AT...

Brilliant location for Central Rome and in particular the Spanish Steps area. Receptionist friendly and accommodating when we complained about our room on the first night of a 3 night stay : we were moved to another room for the remainder of our stay which was ok, but still on the slightly below average side. ||||Overall my honest assessment would be just below average for the money. Cleanliness just about ok but poor attention to detail eg : significant amounts of black mould on a bathroom ceiling ; black mould on a shower cord ; a cracked sink ; stain on bedding ; cheap bedding ; the heating didn’t come on in our second room at all, at a time of year when an hour in the morning and an hour or two at night would have been desired ; peeling paint ; tired furniture and decor ; cheap shower infrastructure which seemed relatively recently installed but already starting to fall apart ; water bottles inconsistently re-stocked...... just a bit shabby and disappointing overall.||||We still had a great time with family who were also staying in the hotel, as we are not the sort of people to let minor details ruin a holiday. Most of our time was spent out and about, walking, on a brilliant food tour and watching Scotland actually win a game of rugby 😉. But in this case there were lots of minor details needing addressing and impression was of one of those city centre places well placed for sight seeing, designer shopping and good restaurants, but needing some TLC and a few quid...

We can’t say enough good things about our stay at this hotel! The gals at the front desk, Roberta and Sonia, are outstanding! They absolutely go above and beyond in every aspect to make your stay a pleasant one. Let’s start with the location, perfect! You couldn’t ask for a better situated hotel, close to fantastic restaurants the Spanish steps the Trilly fountain and even the hop on and hop off bus! Everything is within walking distance. Even the Colosseum and the Vatican are within walking distance however in opposite directions. The restaurants around here may be touristy, but they are delicious! The condition of the rooms is great. They are clean they’re comfortable and they have plenty of room. The bathrooms are small by American standards but they are adequate and the water pressure is good. Towels and linens are nice! What really makes this hotel a stand out from the rest is the front desk. Sonya and Roberta are fantastic and they deserve a raise! We’ve been traveling through Europe for over four weeks and the service we received from Sonia and Roberta is unforgettable and...